router needs resetting

Russ · 10-02-2009, 09:26

My parents keeping getting issues with their router. It happens every month or so, the the connection between their wireless computer and the router drops. When I find the signal again the web works fine, but it'll keep happening until the router gets reset. OK that's a temporary fix but is this a case of calling VM up and asking for a new router? The one they've got is the Ã‚Â£49 jobbie.

Wicked_and_Crazy · 10-02-2009, 12:33

Has there been a firmware update that can be applied?

MovedGoalPosts · 10-02-2009, 12:49

If it's the VM supplier router, then contact VM for support on it.

Russ · 10-02-2009, 13:04

I'm on to the phone to them right now, the agent reckoned her systems there told her the router has only ever been off once

She also said it's 'normal' for a wireless router to drop the signal to the computer 3 or 4 times a week - that's news to me.

It didn't explain why the signal has been fine for about a month or so but keeps dropping every hour or two in the last 24 hours.

Anyway they say they'll send a new one out.

MovedGoalPosts · 10-02-2009, 14:01

Maybe a neighbour has a new wireless or similar which is causing interference that wasn't there before?

Russ · 10-02-2009, 16:27

ok I'm getting seriously annoyed with the BS I'm getting from their Indian callcentre. i just called again and guess what? nothing was ordered. Spoke to someone in India about my connection problem. he blamed my p2p software (not running any), my antivirus (nice try but the problem happens on my laptop as well as my parents computer). also apparently my tcp/ip preferences are corrupted and it also might be ''the vista firewall''.

Honestly what sort of operation are they running out there?

Graham M · 10-02-2009, 17:25

I had all that when my broadband kept going down, bloody nightmare, finally managed to get through to someone in Britain and it got sorted straight away!

Peter_ · 10-02-2009, 21:09

Quote:

Originally Posted by Russ B

I'm on to the phone to them right now, the agent reckoned her systems there told her the router has only ever been off once

It can tell them about the modem losing connection but not the router so was it India talking porkies to you.

Milambar · 10-02-2009, 21:14

Quote:

Originally Posted by Moldova

It can tell them about the modem losing connection but not the router so was it India talking porkies to you.

Nothing new there then. India will tell you anything to get away with closing the call as "successfully resolved", including outright lies.

Russ · 10-02-2009, 21:17

Quote:

Originally Posted by Moldova

It can tell them about the modem losing connection but not the router so was it India talking porkies to you.

No, it was someone in Swansea. Problem is she was one of those agents who no matter what you tell them, they always know better. She reckons it's normal for wireless routers to drop connection several times a week. When I told her I'd had a BT wireless router for about 2 years previous to that which only dropped 5 or 6 times, she paused and claimed I must have been "very very lucky"

Peter_ · 10-02-2009, 21:19

Quote:

Originally Posted by Russ B

No, it was someone in Swansea. Problem is she was one of those agents who no matter what you tell them, they always know better. She reckons it's normal for wireless routers to drop connection several times a week. When I told her I'd had a BT wireless router for about 2 years previous to that which only dropped 5 or 6 times, she paused and claimed I must have been "very very lucky"

I love that in a woman, never being wrong, my router has been up since August 2007 so definitely talking porkies.

Russ · 12-02-2009, 22:17

OK the router arrived today, I plugged it and got it all running well....until that one started rebooting as weel. either that or it's losing the connection from the modem. VM reckon my modem hasn't lost the connection from the web this year so I doubt it's that.

The problem has only happening since I reformatted the other day. That can't have anything to do with it surely?

Horace · 12-02-2009, 23:13

Unplug any computers from the router and see if still reboots, it shouldn't either way unless the router is faulty. Also if the router has any logging, check those to see if you can spot the problem.

Peter_ · 12-02-2009, 23:13

Quote:

Originally Posted by Russ B

OK the router arrived today, I plugged it and got it all running well....until that one started rebooting as weel. either that or it's losing the connection from the modem. VM reckon my modem hasn't lost the connection from the web this year so I doubt it's that.

The problem has only happening since I reformatted the other day. That can't have anything to do with it surely?

They can check historical data so probably has a ring of truth about your connection.

Are you using the disk or windows to connect the router.

Russ · 12-02-2009, 23:27

I've tried both but using Windows. I'd always been using Vista but it was getting buggy so I reformatted and reinstalled it and that's when the problems began.

I've gone back to XP and it's still the same. No other computers connected to the router.