10MBIT should not be this slow right?

dav_boro · 12-12-2008, 14:24

http://www.speedtest.net/result/371618084.png

does any1 else in middlesbrough or surround area have similar problem? has always been fine till last few days, be lucky if i can hit 200kbs

southwell · 12-12-2008, 14:27

Try the speed test at the top of this page.

12-12-2008, 14:39

Better still download two instances of this file:
http://fuller.zen.co.uk/test/100MB_nonzero.bin

Or this file:
http://gamefiles.virginmedia.com/blu...h/ifhsetup.exe

To better help you, could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.
Could you also post the results of a ping & tracert to the bbc please.
Start>Run>type in cmd and click ok.
Type ping bbc.co.uk
Once thats finished
Type tracert bbc.co.uk

Noggo · 12-12-2008, 14:40

According to the VM webby here: http://status-cable.virginmedia.com/...?ticket=864011
TS3 teeside is having a few problems today, unsure if it's an on going problem though.

dav_boro · 12-12-2008, 14:48

hmm yeah, i always use the zen test files, tested just now is getting between as 30-90 kbs on it now :S

Downstream Receive Power Level : 1.17 dBmv
Downstream SNR : 33.51 dB
Upstream Transmit Power Level : 48.00 dBmv

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=28ms TTL=118
Reply from 212.58.224.138: bytes=32 time=15ms TTL=118
Reply from 212.58.224.138: bytes=32 time=17ms TTL=118
Reply from 212.58.224.138: bytes=32 time=15ms TTL=118

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 28ms, Average = 18ms

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
3 9 ms 7 ms 7 ms midd-t2cam1-a-ge914.network.virginmedia.net [213
.106.239.149]
4 * 6 ms 7 ms midd-t3core-1a-ae2-0.network.virginmedia.net [19
5.182.176.101]
5 20 ms 9 ms 29 ms lee-bb-a-so-130-0.network.virginmedia.net [213.1
05.75.45]
6 12 ms 12 ms * nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
7 * 14 ms 15 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
8 16 ms * 71 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 13 ms * 20 ms 212.58.238.129
10 58 ms 29 ms 13 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

broadbandking · 12-12-2008, 15:08

Signals and ping is fine have you rung VM yet and see whats up most likely congestion unless Teeside has issues give em a call

Axegrinder · 12-12-2008, 15:48

By looking at your power levels, you either have an Ambit 100 or 120, these can struggle with 10meg sometimes, so I should also ring up about getting a replacement modem.

dav_boro · 14-12-2008, 15:02

spoke with the monkeys on tech support and they say stupid things like reboot my pc, waiting on new modem now, is strange cause after say 1am i can hit full speed on connection but as low as 50kbs during day atm

**Hugh** · 14-12-2008, 15:05

Quote:

Originally Posted by dav_boro

spoke with the monkeys on tech support and they say stupid things like reboot my pc, waiting on new modem now, is strange cause after say 1am i can hit full speed on connection but as low as 50kbs during day atm

Some of those "monkeys" frequent this forum, and may be willing to try and help, but probably not if that phraseology is used.

dav_boro · 14-12-2008, 15:12

lol, well whoever i spoke to just kept saying have u tried rebooting the modem like 10 times, and wasnt interested

14-12-2008, 15:27

Quote:

Originally Posted by dav_boro

lol, well whoever i spoke to just kept saying have u tried rebooting the modem like 10 times, and wasnt interested

Based on your previous post I imagine you are exploring the concept of 'you get back what you put in'.

If you were as rude to the agents on the phone as you have been to them on this forum I don't blame anyone for not being interested

caph · 14-12-2008, 15:48

There have been loads of posts like this over the past few months. It seems to be coinciding with the upgrade to 50Mb. If it is the upgrade then expect these speeds for a good few weeks and don't expect any apology or discount. You'll need to ring up and pester for a discount. Amazing customer service eh?

dav_boro · 14-12-2008, 15:50

Quote:

Originally Posted by homealone

Based on your previous post I imagine you are exploring the concept of 'you get back what you put in'.

If you were as rude to the agents on the phone as you have been to them on this forum I don't blame anyone for not being interested

you clearly dont have a clue what your talking about, i dont recall being rude to anyone on this forum so where are you reading that?.

Pia · 14-12-2008, 16:12

Quote:

Originally Posted by dav_boro

you clearly dont have a clue what your talking about, i dont recall being rude to anyone on this forum so where are you reading that?.

I think he's referring to this:

Quote:

Originally Posted by dav_boro

spoke with the monkeys on tech support and they say stupid things like reboot my pc

Kymmy · 14-12-2008, 16:13

Quote:

Originally Posted by dav_boro

you clearly dont have a clue what your talking about, i dont recall being rude to anyone on this forum so where are you reading that?.

Perhaps the term "monkeys" in reference to tech support might have given him some idea....

Please remember that the people most likely to help you on this forum might actually work for VM and calling them names to start off with won't be helpful...