What a shocking - read here:

[telfordcable]

I had been in touch with customer relations because of fed up with very slow speed and take ages to load the site as I getting 387kbs download speed but upload speed is always spot on at 0.7Mb. As we had agreement to downgrade to 2Mb broadband for £10 a month for next 6 month instead of cancel my virgin 20Mb. My speed had now return to 1.9Mb with 2Mb cable. Strange and odd as before downgrade to 2Mb from 20Mb as i only getting 387kbs on downstream with 20Mb but now getting 1.9Mb with 2Mb speed. Are VM flob me off with rip off £26 a month for 20Mb on the 387kbs speed is awful and I thought there is UBR on high in my area but when dowgrade to 2Mb as it seem the speed is lots quicker than 20Mb. What a joke VM is ! Not very happy with it. But I'm now paying £10 a month instead of £26 for a steady 2Mb speed.

What a shocking 2Mb with 1.9Mb speed now but on the 20Mb I only getting less than 0.5Mb - what a joke !

well at least you are getting what you are paying for now

[telfordcable]

Yep .... I don't like to waste my money £26 a month for rubbish speed on 20Mb. It a pity I get 1.9Mb on the 2Mb faster than my 20Mb before !

I don't believe any UBR in my area as I knew VM are lies ! and instead throttling me to 387kbps on 20Mb and VM laughing at £26 a month.

After 6 months, in June 2009, I will have my final decision if I keep my 2MB or upgrade to 50Mb depend if 50Mb are good reviews or not.

Now, I can save £16 a month and use that money on ADSL 7Mbps broadband on BT line.

[Wicked_and_Crazy]

Surely if you need 20Mb you wouldnt downgrade, you would go elsewhere? Or were you wasting money on 20Mb when you didnt need it?

Are you saying youre now going to have !0mb calbe and ADSL at the same time ??

[General Maximus]

there must be a reason for your reduced speed on 20mbit because you are using the same modem, same UBR and they all share docsis 2.0 or whatever it is, so I don't understand why downgrading your connection has helped. If your UBR is oversubscribed so that you can only get 300k for example, you would always get that no matter whether you are on 2mbit, 10 or 20. Somebody needs to have a look into it properly.

[dev]

Originally Posted by General Maximus

there must be a reason for your reduced speed on 20mbit because you are using the same modem, same UBR and they all share docsis 2.0 or whatever it is, so I don't understand why downgrading your connection has helped. If your UBR is oversubscribed so that you can only get 300k for example, you would always get that no matter whether you are on 2mbit, 10 or 20. Somebody needs to have a look into it properly.

considering he was getting 20mb at 1pm he should also get 2mb at similar times, if his speed drops dramatically in the evening then it may well do later today

[telfordcable]

I had now cancel VM as a 30 days notice. I still on 2Mb 'M' size broadband until 10th of January then VM will disconnection me and charged me an earlier disconnection fee of £26.86 because I am still under 12 months contract until June 2009. So, VM going to send me a final bill of XL 20Mb until today, M 2Mb until 10th January and a disconnection fee of £26.86 - total final bill £62.86 to leave.

I am going back to BT line with ADSL up to 8Mbps with IDNet before January 10th 2009. I will never go back to Virgin Media ever again ! They are bunch of lies exspecially my XL 20Mb throttling down to below 400Kbps then downgrade me to M 2Mb and put my speed back to 1997kbps.

So, from January 10th 2009 - good bye EVIL Virgin Media

---------- Post added at 14:53 ---------- Previous post was at 14:11 ----------

VM customer care manager had phoned me 10 minutes ago and he ask me a questions about why I am leaving Virgin. I explain to the manager of my speed issues problem and when downgrade to 2Mb as the speed went solid steady. He offer me a total FREE broadband XL until June 2009 if I wish to staying with Virgin and that was XL 20Mb broadband for free to apology for all the trouble I am facing in the last 2 weeks.

I say to him "Hold on, are you saying you offer me 20Mb XL free of charge broadband until June 2009?" He say replied "yes, that correct, as part of virgin media, we want to keep you as a customer". I told him "ok what about after June 2009?" he replied to me "it up to you if you want to kept XL but the price will start charged you at £36 per month or you can upgrade to XXL 50Mbps for only £30 for the first six months, then £47 there after".

I say to him ok, I accepted it. He now put me back to XL 20Mb.

Here is my result:


Strange as it now back to normal 19Mb (no more throttling at less than 400kbps)

Thanks VM for offer me free XL broadband until June 2009.

---------- Post added at 16:07 ---------- Previous post was at 14:53 ----------



So far seem ok with 20Mb speed.

[dev]

Did you read my previous post?

Couple of odd things i want to point out / ask.

You make a topic on the 4th showing perfect 20mb speeds. You made another on the 7th claming you were throttled down to less than 0.5mb for "all last week and all this weekend" but 3 days previous you were getting perfect speeds! The next day (8th) you made another topic showing perfect speeds (with an odd upload speed) for 20mb.

It is highly unlikely they are deliberately slowing you speed to around 0.5mb as the only throttling they would do on the 20mb is down to 5mb. As I said in my previous post, it's more likely congestion due to the time of the day you're testing. During the morning/afternoon all the kids will be in school and majority of adults in work. In the evening they'll mostly be at home so more people using the internet in your local area causing congestion. That is why you're seeing perfect speeds now but slower ones later in the day.

One final thing, are you a native English speaker?