I have had too much of this and I just give up

jay_oasis · 15-10-2008, 20:31

I used to be on Blueyonder 20Mb (and I have been with them for over 5 years) but over the past 18 months it has gone down hill. I cut my 20Mb down to 2Mb becuase at times I wasn't getting more than 2Mb out of it (even to their own FTP).

I called their help desk in timbuktu and was told that that was acceptable for a 20Mb line!

Anyway over the past few months I have been getting really bad packet loss

I have a few examples of other days on another forum but here are todays results

ping www.bbc.co.uk -t

Reply from 212.58.251.195: bytes=32 time=91ms TTL=119
Reply from 212.58.251.195: bytes=32 time=39ms TTL=119
Reply from 212.58.251.195: bytes=32 time=66ms TTL=119
Reply from 212.58.251.195: bytes=32 time=44ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119
Reply from 212.58.251.195: bytes=32 time=34ms TTL=119
Request timed out.
Reply from 212.58.251.195: bytes=32 time=42ms TTL=119

ping www.hexus.net -t

Reply from 195.78.94.240: bytes=32 time=63ms TTL=49
Reply from 195.78.94.240: bytes=32 time=43ms TTL=49
Reply from 195.78.94.240: bytes=32 time=45ms TTL=49
Reply from 195.78.94.240: bytes=32 time=53ms TTL=49
Reply from 195.78.94.240: bytes=32 time=31ms TTL=49
Request timed out.
Reply from 195.78.94.240: bytes=32 time=48ms TTL=49
Reply from 195.78.94.240: bytes=32 time=49ms TTL=49

So, I thought I would plug right into the modem and not use my router

ping www.bbc.co.uk

Reply from 212.58.253.67: bytes=32 time=35ms TTL=119
Request timed out.
Reply from 212.58.253.67: bytes=32 time=43ms TTL=119
Reply from 212.58.253.67: bytes=32 time=30ms TTL=119

So, after them saying all about these speed tests sites not being right etc etc I thought I would ping their internl FTP server. This would prove that VM are right and that any issues anyone ever has is outside of their network!

Reply from 194.117.143.71: bytes=32 time=17ms TTL=61
Request timed out.
Reply from 194.117.143.71: bytes=32 time=24ms TTL=61
Reply from 194.117.143.71: bytes=32 time=25ms TTL=61

errrr....no. So it just goes to show you that I still get loss to their internal FTP and I am plugged directly into the modem.

A traceroot shows me that its the first hop that is the issue

tracert www.bbc.co.uk

1 <1 ms <1 ms <1 ms Linksys.jayhome [xxxxxxxxxxx]
2 35 ms * 55 ms 10.5.0.1

Modem Info

Frequency 331000000 Hz
LockedSignal to Noise Ratio 37
dBPower Level -2 dB
Channel ID 3
Frequency 23000000 Hz
RangedPower Level 41 dBmV

moaningmags · 15-10-2008, 20:33

Those levels look fine, which modem do you have?

jay_oasis · 15-10-2008, 20:33

Sb5100

its blatently an oversubscribed area

D.Casey · 15-10-2008, 20:38

Pretty much the same as my situation mate, it sucks living in an oversubscribed area.
Perhaps they'll schedule a reseg for your area?

jay_oasis · 15-10-2008, 20:40

I have been told that "there are no plans for the needed relief work in your area" then they moved 4Mb to 10Mb and, well, you can imagine.

I am moving over to Sky BB as their 2Mb is "free" and not Ã‚Â£18 a month and they will pay for my BT line install... whats the worst that could happen??

moaningmags · 15-10-2008, 20:40

If you click on connection at the top it will tell you your ubr.
Post it but leave out the ip addy, similar to mine.

ubr01.uddi.blueyonder.co.uk

jay_oasis · 15-10-2008, 20:42

my ubr is UBR08

[edit]

cable.ubr08.know.blueyonder.co.uk

also over the past month I would say I have had no broadband to external sites twice, I could get to internal VM sites but not any other (today was one of these instances)

I get this...

Reply from 212.58.251.195: bytes=32 time=17ms TTL=118
Reply from 212.58.251.195: bytes=32 time=17ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Request timed out.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Reply from 62.30.249.34: TTL expired in transit.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

moaningmags · 15-10-2008, 20:44

Perhaps a tech who is at work and visiting here can have a look for you to see if any current issues, which will at least give you a better idea of what to do next.

jay_oasis · 15-10-2008, 20:50

As its only normally during peak hours when I get loss of ping its those lovely torrents people download that is pobably overloading the network. Even so, its no excuse.

moaningmags · 15-10-2008, 20:53

Does any of this apply to you?

Our engineers will be carrying out UBR upgrade work in the following areas between Tuesday 14/10/08 and Friday 17/10/08 inclusive. This work is scheduled to commence at midnight and finish at 06:00am. 14/10/08:- Belfast City, Bradford, Enfield, Harbourne, Liverpool, Wigan. 15/10/08:- Bradford, Enfield, Liverpool, Wigan. 16/10/08:- Bradford, Dudley, Enfield, Liverpool, Wigan. 17/10/08:- Bradford, Enfield, Liverpool, Wigan.

spiderplant · 15-10-2008, 20:55

Yeah, that UBR is overloaded. Upgrade planned for 13th-14th November.

D.Casey · 15-10-2008, 20:56

Quote:

Originally Posted by jay_oasis

I have been told that "there are no plans for the needed relief work in your area" then they moved 4Mb to 10Mb and, well, you can imagine.

I am moving over to Sky BB as their 2Mb is "free" and not Ã‚Â£18 a month and they will pay for my BT line install... whats the worst that could happen??

Book a tech for the 4-7 slot. best thing that can happen is a tech is there when the problem starts - so he can verify it & you can go from there.

SkyBB may just be as bad.. depending on your distance from the exchange.
Then again atleast its not costing you anything to find out

jay_oasis · 15-10-2008, 20:59

I will probably have ditched them by then,. Its been like this for way too long so I am sorry to say that I will never be going back to VM and their once Ã‚Â£110+ a month I used to pay for the top wack for everything will be gone.

D.Casey · 15-10-2008, 21:01

Quote:

Originally Posted by moaningmags

Does any of this apply to you?

Our engineers will be carrying out UBR upgrade work in the following areas between Tuesday 14/10/08 and Friday 17/10/08 inclusive. This work is scheduled to commence at midnight and finish at 06:00am. 14/10/08:- Belfast City, Bradford, Enfield, Harbourne, Liverpool, Wigan. 15/10/08:- Bradford, Enfield, Liverpool, Wigan. 16/10/08:- Bradford, Dudley, Enfield, Liverpool, Wigan. 17/10/08:- Bradford, Enfield, Liverpool, Wigan.

I was told the Grimsby UBR upgrade(reseg) was set for the 15th/16th /oct. does that meen its been canceled?

jay_oasis · 15-10-2008, 21:02

Casey some times I think they just say what you want to hear....