Problems with Dynamode router

ScouseMick · 15-08-2008, 12:16

Hi there
I am having trouble connecting to the internet through my Dynamode BR-6004 W-G1 802.11g router.
I have had this router a while now, and it has worked fine for months until 2 weeks ago.
I suspect it is a problem with the ip address, but have not got a clue what i am doing to try and sort it, so any help would be much appreciated.

As i said, it was working fine. then a couple of weeks ago i noticed i was getting very slow loading of pages on the internet, eventually i called virgin media (my ISP). they assured me that their tests where showing that my connection speed was fine. they suggested unplugging the router from the modem, and connecting the main computer directly to the modem. this i did and pages where loading fine this way. They then said i should reconnect the router as it was, and reboot both the modem and the router. they then talked me through how to check my ip address, and told me that the ip address i had was wrong. they got me to change the ip address to 1 they dictated over the phone to me. then i rebooted both the modem and the router. When i tried to get online i now had no connection at all. So i reconnected the modem directly to the main pc (skipping the router) and the internet was back and running fine. Virgin media told me the connection was fine and the problem was with the router.
i suspect (but my knowledge is limited) that the ip address they changed was the routers ip address, because before i changed that address i was getting connectivity albeit slow, and since changing it i cannot get any connectivity through the router on any pc or laptop or the Xbox 360, but all of them connect fine if connected directly to the modem.
any ideas anyone please?

Cheers
Mick

MovedGoalPosts · 15-08-2008, 12:19

No idea what they will have changed. Might be easiest to do a reset on the router to restore it's basic settings and start again from there.

ScouseMick · 15-08-2008, 12:22

Hi Rob
if you mean press the reset button on the back of the router and reboot, then i think i have tried that.
otherwise, could you please explain how to reset it and "start again from there".
Cheers
Mick

Dai · 15-08-2008, 12:28

Hi Mick, welcome to the forums.

Could you please perform the following and post the results.
With your pc running and connected to the non-working 'pc-router-cablemodem' setup:

Start/Control panel/Network connections
locate your network card on that page and right-click that item. Select 'status'.
Now click the 'support' tab and list the 4 lines of values you see on that page.

ie: mine says
Manually configured
192.168.0.80
255.255.255.0
192.168.0.1

ScouseMick · 15-08-2008, 13:08

hi David
the only option in network connections to select is (Local area connection, connected, D-link DFE- 530tx pci fast ethernet)
i right clicked that and the status is...

Assigned by DHCP
192.168.1.103
255.255.255.0
192.168.1.1

---------- Post added at 13:08 ---------- Previous post was at 12:58 ----------

p.s.
i just checked the same thing in network connections whilst connected only to the modem without the router the status this way is....

Assigned by DHCP
86.20.150.36
255.255.255.0
86.20.148.1

cheers
Mick

Dai · 15-08-2008, 13:46

Well, that all looks very healthy. The pc is 'talking' to the router and has been issued an IP address by the DHCP server in the router.
Gateway appears to be ok as well so it's a bit of a puzzle why you can't connect.

Can you ping the gateway?
Start/run/cmd
ping 192.168.1.1

do you get a result from that?

ScouseMick · 15-08-2008, 14:38

ping results...
request times out (4 times) then..
ping stats for 192.168.1.1:
packets sent = 4, recieved = 0, lost = 4 (100% loss)

Dai · 15-08-2008, 14:44

Are you running any sort of firewall or security suite that may include a firewall?

ScouseMick · 15-08-2008, 14:55

David,
the above results are without the router in the loop, durr dozy me.... here are the ping results with the router connected....

reply from 192.168.1.1: bytes=32 time<1ms ttl=128
reply from 192.168.1.1: bytes=32 time<1ms ttl=128
reply from 192.168.1.1: bytes=32 time<1ms ttl=128
reply from 192.168.1.1: bytes=32 time<1ms ttl=128

pinging stats for 192.168.1.1:
packets sent=4, recieved=4, lost=0 (0%loss)
approx round trip times in milliseconds;
minimum = 0ms, maximum = 0ms, average = 0ms:

---------- Post added at 14:55 ---------- Previous post was at 14:53 ----------

yes running norton 360, that has a firewall, but would'nt that effect me getting on the internet even with just the modem?

Dai · 15-08-2008, 15:24

I think you will need to add your 'local' 192.168.*.* group to the Trusted settings.

This is what I found:

"1. At the Main Window, I selected "Manage Firewall" from the menu that pops up while mousing over the "PC Security" section.

2. On new window that opens "Firewall Protection Settings" select the "Network Locations" tab.

3. You find 3 tabs under "Network Locations": "Active", "Trusted", and "Restricted"

4. Starting with the "Active" tab, ensure your internet gateway (this is a router in my network) is listed here. My router was identified by the MAC Address, and was listed as "Protected" in the "Security" column. As best as I can tell, protected status only shows that Norton is monitoring and firewalling your pc FROM the network.

5. So, assuming that your network is secure, you know and TRUST the systems connected to the network, and you simply want to share files and network devices, select "Trust" from the bottom toolbar. This gives a blanket trust level to every device on this network! If you are unsure of whether you want to do this, review the Un-Trusted Networks section below.

6. A "Properties" window will open, asking for a description and selection of a trust level. Most people will be ok with selecting the first trust level "Allow file sharing on this network" Now your gateway device displays as a "Shared" network location in the list under the "Active" and "Trusted" tabs.

7. You MUST repeat the above steps on any other PC"s running Norton 360, in order to establish the trust level for the network on each PC.

8. Your network should be up and running now!"

See if that matches up with the options on your copy of Norton.

ScouseMick · 15-08-2008, 15:40

Hi David,
i have just done all that with norton firewall, all exactly as you described it. but still cant get onto the internet if i try through the router, but can if i connect directly pc to modem.
Mick

Dai · 15-08-2008, 16:22

I'm afraid I'm not terribly familiar with Norton as I have this allergic reaction to their software..

I know a couple of the folks on here are more experienced than I. Hopefully one of them can point you to any settings I've missed.

I'm almost certain it's a firewall issue. Perhaps you could try disabling it for a while? You should be safe behind the router for testing purposes.

ScouseMick · 15-08-2008, 17:20

ok, tried turning off the firewall... no differance

Dai · 15-08-2008, 17:29

see if you can 'talk' to your router.
probably http://192.168.1.1

with luck that will get you a control panel.
If it does have a search about and see if you can locate the place to set DNS values. If they are blank set them to 4.2.2.1 and 4.2.2.2
(Level3 DNS servers - normally very reliable)

ScouseMick · 15-08-2008, 18:18

Quote:

Originally Posted by DaiNasty

see if you can 'talk' to your router.
probably http://192.168.1.1

with luck that will get you a control panel.
If it does have a search about and see if you can locate the place to set DNS values. If they are blank set them to 4.2.2.1 and 4.2.2.2
(Level3 DNS servers - normally very reliable)

not got a clue what you are on about... "talk" to it??