How long does it take for speed upgrade?

pop80_uk · 26-07-2008, 23:28

Hi Guys and Gals
I upgraded from 2mb to 20mb on Friday morning, the guy at Virgin said it would take 1 - 2 days to upgrade, however Ive done a speed test tonight and its still showing at 2mb, how long does it usually take??

Has anyone got a better speed tester which will show me speed just to be certain?

I might need peoples help on this one please.

---------- Post added at 23:28 ---------- Previous post was at 23:23 ----------

Whoops wrong section can someone move it to internet please.
Thanks!

johnnyposs · 26-07-2008, 23:53

Have you rebooted your cable modem.

frogstamper · 27-07-2008, 01:21

When I upgraded from 2mb to 20mb it was done instantly, by the time I put the phone down then went to speedtest.net I was getting around 10mb, it took about five minuets before it settled at the 19.5mb mark.

v0id · 27-07-2008, 03:22

I remember when I upgraded from 2Mb to 4Mb back in the day, it was done over the phone and I saw my modem reboot itself as I was talking to the gal on the other end

eth01 · 27-07-2008, 08:38

this post needs moving up.

pop80_uk · 27-07-2008, 12:30

Quote:

Originally Posted by johnnyposs

Have you rebooted your cable modem.

Yup rebooted over 7 times since the upgrade. I think I might have to call them, are some of the online speed tests un-reliable?

Kymmy · 27-07-2008, 12:35

What does the OPERATIONAL CONFIG page on the modem say for downstream and upstream data rates??

Kymmy

pop80_uk · 27-07-2008, 13:10

Quote:

Originally Posted by Kymmy

What does the OPERATIONAL CONFIG page on the modem say for downstream and upstream data rates??

Kymmy

Wheres that please?
Thanks

Kymmy · 27-07-2008, 13:18

http://192.168.100.1 username and password is I think root (user for the business modems, it tells you in the top left)

Go to OPERATIONAL CONFIG and copy/paste the info there.

DO NOT post IP's, Serial numbers or MAC numbers

Kymmy

Raistlin · 27-07-2008, 13:21

Quote:

Originally Posted by pop80_uk

Whoops wrong section can someone move it to internet please.
Thanks!

Done.

pop80_uk · 27-07-2008, 14:22

Quote:

Originally Posted by Kymmy

http://192.168.100.1 username and password is I think root (user for the business modems, it tells you in the top left)

Go to OPERATIONAL CONFIG and copy/paste the info there.

DO NOT post IP's, Serial numbers or MAC numbers

Kymmy

Here you go, be very interested to hear what it means.
Thanks

Network Access : AllowedMaximum Downstream Data Rate : 20480000Maximum Upstream Data Rate : 768000Maximum Upstream Channel Burst : 1600Maximum Number of CPEs : 1Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Kymmy · 27-07-2008, 14:24

OK according to that data you're on a 20Mb config.

Do you have a router between you and the modem?? If so what's your speedtest results saying for the direct (no router) connection?

Also which modem is it as not all will cope with 20Mb throughput?

Kymmy

pop80_uk · 27-07-2008, 14:30

Quote:

Originally Posted by Kymmy

OK according to that data you're on a 20Mb config.

Do you have a router between you and the modem?? If so what's your speedtest results saying for the direct (no router) connection?

Also which modem is it as not all will cope with 20Mb throughput?

Kymmy

I do have a router its a linksys one, I will have to have a check on the direct router result, although Im getting 10mb on the speedtest now.

I have a blue modem NTL one. clear see through blue plastic.

Any help??
Thanks again!

Kymmy · 27-07-2008, 14:36

The modem should have a sticker on it with at least a model number (DO NOT PUBLISH THE MAC NUMBER as that might also be on a sticker)

As you are using a router I'd see about the latest firmware for it, also there is a TCP/IP optomization program that is recommended by VM, not sure of the link but I'm sure that someone will post it soon

Kymmy

27-07-2008, 14:39

Quote:

Originally Posted by pop80_uk

I do have a router its a linksys one, I will have to have a check on the direct router result, although Im getting 10mb on the speedtest now.

I have a blue modem NTL one. clear see through blue plastic.

Any help??
Thanks again!

Thats an NTL250 as no other modem fits that description.

It is 20Mb capable so try a speed test without the router.

----------------------------

If you are a Virgin Media customer then the best speedtest is from the link below which is from a dedicated server within the Virgin Media network, hence the is no www. before the address.

Have you tried going to this link to check your speeds http://gamefiles.virginmedia.com/

click on blueyondergames>demos>then click on at least 2 large files and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running> times them by 8 and you will get a truer download speed.

-----------------------------------------

You could try this below if you are on XP.

TCP Optimiser is actually on the Virginmedia website click on this link and read about it.

http://help2.virginmedia.com/help/ge...anced_optimise

Then the link to the Speedguide site

www.speedguide.net.

Or the link direct to the Optimiser.

http://www.speedguide.net/downloads.php
------------------------------------------------------------------------------
You could try this below if you are on Vista

http://www.speedguide.net/read_articles.php?id=2574