Connectivity problems (West Yorkshire)

[Paul F]

Since about friday i havent been able to access a lot of different websites (facebook, ebay, google mail to name a few). Sometimes i can get onto the site but when i try any links on the page they wont load anymore and when i try to ping the address theres no reponse

I've done the the usual, reset router, modem and computer, tried pluggin straight into the modem, cleared cookies & cache but still no luck.
Below is the ping for a few websites, as you can see i can access this site properly some of the others have a fairly high ping and even though i can access google, sometimes i can access my google email account but then 5 mins later i cant

Is anyone else in the area having the same problems?


(Oh and hello, i've been a long time lurker of the site but finally got myself signed up after tryin to access my email for the last hour so)

OK in LS16 area.

[Taf]

I've been having all internet activity suddenly stop dead both ways for a few minutes, several times a day... like someone is pulling a plug somewhere. It affects internet and usenet at the same time. Can't ping during these blank times of course, and all levels, etc look correct.

[Paul F]

that was happening to me yesterday evening for a few hours (7pm till about 11pm), looks like i'm best giving vm a call to see whats up

[Paul F]

I'm still having problems connecting to a lot of sites today, youtube, ebay & argos are just a few sites that still arent loading for me. Do these settings look right from my modem signal page..

Downstream Status
	 Operational
Channel ID
	 3
Downstream Frequency
	 331000000 Hz
Modulation
	 256QAM
Bit Rate
	 20480000 bits/sec
Power Level
	 9.6 dBmV
Signal to Noise Ratio
	 41.4 dB

Upstream Status
	 Operational
Channel ID
	 2
Upstream Frequency
	 29200000 Hz
Modulation
	 16QAM
Bit Rate
	 768000 bits/sec
Power Level
	 39.0 dBmV

I rang up vm a few hours ago, was passed to a couple of different people and then was told i would get a call back in 10 minutes and i'm still waiting 2 hours later

Originally Posted by Paul F

I'm still having problems connecting to a lot of sites today, youtube, ebay & argos are just a few sites that still arent loading for me. Do these settings look right from my modem signal page..

Downstream Status
	 Operational
Channel ID
	 3
Downstream Frequency
	 331000000 Hz
Modulation
	 256QAM
Bit Rate
	 20480000 bits/sec
Power Level
	 9.6 dBmV
Signal to Noise Ratio
	 41.4 dB

Upstream Status
	 Operational
Channel ID
	 2
Upstream Frequency
	 29200000 Hz
Modulation
	 16QAM
Bit Rate
	 768000 bits/sec
Power Level
	 39.0 dBmV

I rang up vm a few hours ago, was passed to a couple of different people and then was told i would get a call back in 10 minutes and i'm still waiting 2 hours later

I cannot see anything wrong with the above, all within normal ranges and you are on 20Mb as well.

[Paul F]

I've just got off the phone to vm tech support, went through all the usual checks and what not and was told me it is some american routers that are having the problems so it was out of vm's control but they were having the same problems as i was accessing some websites but said it hopefully should be sorted. They said to try opendns but i already am (after reading some of the posts on here) so make of that what you will

Is anyone else having trouble accessing ebay today?

PHP Code:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Paul>tracert www.ebay.co.uk

Tracing route to hp-intl-uk.ebay.com [66.135.200.146]
over a maximum of 30 hops:

  1    56 ms    49 ms    49 ms  82-38-xxx-xxx.cable.ubr01.hali.blueyonder.co.uk
[82.38.xxx.xxx]
  2    57 ms    56 ms    57 ms  10.159.0.1
  3    59 ms    56 ms    57 ms  gsr01-ha.blueyonder.co.uk [62.30.240.193]
  4    58 ms    59 ms    61 ms  62.30.252.85
  5    60 ms    59 ms    59 ms  62.30.252.57
  6    58 ms    11 ms    59 ms  lee-bb-b-ge-110-0.inet.ntl.com [195.182.178.125]

  7    60 ms    59 ms    59 ms  man-bb-a-so-100-0.inet.ntl.com [62.253.185.193]

  8    72 ms    59 ms    59 ms  212.187.136.125
  9    69 ms    66 ms    82 ms  ae-4-4.ebr1.London1.Level3.net [4.69.133.102]
 10    79 ms    20 ms    19 ms  ae-1-100.ebr2.London1.Level3.net [4.69.132.118]

 11   144 ms   138 ms   138 ms  ae-44.ebr1.NewYork1.Level3.net [4.69.137.78]
 12   139 ms   138 ms   152 ms  ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]

 13   142 ms   102 ms   142 ms  ae-84-84.ebr4.NewYork1.Level3.net [4.69.134.121]

 14   169 ms   210 ms   210 ms  ae-2.ebr4.SanJose1.Level3.net [4.69.135.185]
 15   217 ms   208 ms   212 ms  ae-84-84.csw3.SanJose1.Level3.net [4.69.134.250]

 16   208 ms   204 ms   206 ms  ae-32-89.car2.SanJose1.Level3.net [4.68.18.132]

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Trace complete.