Costs to upgrade to xl broadband
22-04-2008, 17:29
|
#1
|
|
Inactive
Join Date: May 2005
Location: Huddersfield
Services: Vivid200, v6, full house tv pack
Posts: 560
|
Costs to upgrade to xl broadband
I phoned to ask how much it would cost me to upgrade from L to XL. Expecting cost to be about £5.00.
Indian advisor said £7.00.
I asked what are the download limits ? Reply was 20 mb. I asked how much could u download before my speed was managed. Reply was "20 mb is UNLIMITED" I rephrased and asked about the traffic management policy, " all our broadband is unlimited" I asked is 4 mb traffic managed. "no sir they are all unlimited. Finished by saying ok will think about it.
Why do people not know the products they are selling.
or why do they lie to us?
|
|
|
|
22-04-2008, 17:44
|
#2
|
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Costs to upgrade to xl broadband
Upgrade cost from L to XL is £12 (unless you get a different bundle)
|
|
|
|
|
23-04-2008, 00:23
|
#3
|
|
Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
|
Re: Costs to upgrade to xl broadband
Quote:
Originally Posted by tucker61
Why do people not know the products they are selling.
or why do they lie to us?
|
It's called "Having no interest in the job".
|
|
|
|
|
23-04-2008, 02:27
|
#4
|
|
Inactive
Join Date: Aug 2004
Location: Northants
Age: 80
Services: Sky Unlimited FibrePro
Sky Talk
Sky+HD
Posts: 5,122
|
Re: Costs to upgrade to xl broadband
Quote:
Originally Posted by tucker61
I phoned to ask how much it would cost me to upgrade from L to XL. Expecting cost to be about £5.00.
Indian advisor said £7.00.
I asked what are the download limits ? Reply was 20 mb. I asked how much could u download before my speed was managed. Reply was "20 mb is UNLIMITED" I rephrased and asked about the traffic management policy, " all our broadband is unlimited" I asked is 4 mb traffic managed. "no sir they are all unlimited. Finished by saying ok will think about it.
Why do people not know the products they are selling.
or why do they lie to us?
|
As a lot of us, apparently, have great difficulty deciphering the IMHO deliberately misleading terms and conditions, found in the small print, and sometimes in the not so small print, associated with offers, hence the need to phone up. 
I do not find it surprising that someone on the other side of the world who is forced to do the job for peanuts and whose first language is likely to be Urdu, has not the slightest interest or understanding of what sca..ooops I mean offer VM are touting this particular week.
I not defending the response you recieved but just voicing a likely explanation as we all know what happens when you pay in peanuts. 
|
|
|
|
|
23-04-2008, 10:02
|
#5
|
|
Inactive
Join Date: Dec 2007
Location: Kidderminster
Services: VM XL broadband, Sky+ TV and BT phone
Posts: 670
|
Re: Costs to upgrade to xl broadband
Remember that `L' bb is getting a free upgrade soon to 10Mb.
DO you really need 20Mb?
|
|
|
|
|
23-04-2008, 18:50
|
#6
|
|
Inactive
Join Date: May 2005
Location: Huddersfield
Services: Vivid200, v6, full house tv pack
Posts: 560
|
Re: Costs to upgrade to xl broadband
Quote:
Originally Posted by Noggo
Remember that `L' bb is getting a free upgrade soon to 10Mb.
DO you really need 20Mb?
|
not really, just get frustrated when downloading files and get capped just before file is completed.
|
|
|
|
|
23-04-2008, 20:48
|
#7
|
|
Inactive
Join Date: Dec 2007
Location: Kidderminster
Services: VM XL broadband, Sky+ TV and BT phone
Posts: 670
|
Re: Costs to upgrade to xl broadband
Why don't you get ADSL, Be, UK online or something similiar then.
If ADSL is an option, have a look to see what services / providers you can get:
http://www.samknows.com/broadband/mapping/mapping.php
(Enter your postcode then once map appears, click on your street and enter house number)
|
|
|
|
|
23-04-2008, 21:31
|
#8
|
|
Inactive
Join Date: May 2005
Location: Huddersfield
Services: Vivid200, v6, full house tv pack
Posts: 560
|
Re: Costs to upgrade to xl broadband
Quote:
Originally Posted by Noggo
Why don't you get ADSL, Be, UK online or something similiar then.
If ADSL is an option, have a look to see what services / providers you can get:
http://www.samknows.com/broadband/mapping/mapping.php
(Enter your postcode then once map appears, click on your street and enter house number) |
will cost me £125 for bt phone line,
I will wait for upgrade to 10 mb
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 01:43.
|
Join CF
You are here: 
