wireless connection ok but no internet

heski · 05-03-2008, 22:02

Hi i have virgin media broadband and i am using a netgear wireless router, my laptop connects to the router fine and i am able to use the internet and e-mail with no problems. However my pc upstairs is connecting to the wireless network ok good signal strength everything seems fine. But when i try to use the internet connection it does not work any ideas? the network name is good and passphrase is all ok my firewall has been disabled. I am running XP with sp2.

Aragorn · 05-03-2008, 22:34

to CF
First thing to ask is what model Netgear and is it a 'Cable' route, rather than ADSL.
If it's an ADSL router, the first PC connected could get a connection but the next wouldn't.

Richy99 · 06-03-2008, 11:59

are you getting a valid ip address from the router?

heski · 06-03-2008, 19:23

Quote:

Originally Posted by Aragorn

to CF
First thing to ask is what model Netgear and is it a 'Cable' route, rather than ADSL.
If it's an ADSL router, the first PC connected could get a connection but the next wouldn't.

yes it is a cable router it is a netgear WGR614

---------- Post added at 19:14 ---------- Previous post was at 19:12 ----------

Quote:

Originally Posted by Richy99

are you getting a valid ip address from the router?

Yes its 192.168.1.3

---------- Post added at 19:23 ---------- Previous post was at 19:14 ----------

Just a further note i am able to ping yahoo and 4.2.2.1 what ever that is all ok, so I guess the connection is ok just a problem with windows explorer.

RDDearing · 06-03-2008, 21:50

In Internet Explorer, check Tools -> Internet Options -> Connections

Make sure "Never dial a connection" is selected then click "LAN Settings" and make sure "Automatically Detect Settings" is unchecked.

Finally, if you have IE7 (the one with tabs) then go to Tools and check that "Work Offline" isn't ticked. If you have IE6 (the one without tabs) go to File and check that "Work Offline" isn't ticked.

One other thing (although assuming you "pinged" Yahoo via it's name this won't count) - as well as an IP address, are you getting valid DNS servers?

heski · 07-03-2008, 14:01

never dial a connection is selected, will look at the automatically detect settings though. Cheers. dns servers i think is ok this is the 225.225.225.0 is it?

RDDearing · 07-03-2008, 14:20

No, 255.255.255.0 is the subnet mask. To see all your IP settings, run a command prompt by clicking "start" then "run", type in cmd and press enter.

In the prompt, type ipconfig /all and press return. You will get a long list of settings - look for the DNS server(s), note the number and then in the prompt type ping followed by the DNS server address and hit return. You should get 4 lines with a reply. If you do then ignore the DNS issue as this would equate to a working DNS setup.

heski · 07-03-2008, 21:32

automatically detect setting was selected, I deselected it but it did not make any difference. But i will try what yiu have suggested, thankyou.

Dai · 07-03-2008, 23:00

when you do the ipconfig /all what is shown as 'default gateway'?

heski · 08-03-2008, 15:06

Quote:

Originally Posted by RDDearing

No, 255.255.255.0 is the subnet mask. To see all your IP settings, run a command prompt by clicking "start" then "run", type in cmd and press enter.

In the prompt, type ipconfig /all and press return. You will get a long list of settings - look for the DNS server(s), note the number and then in the prompt type ping followed by the DNS server address and hit return. You should get 4 lines with a reply. If you do then ignore the DNS issue as this would equate to a working DNS setup.

Done that and yesy 4 packets sent and received 0 lost

---------- Post added at 15:06 ---------- Previous post was at 15:04 ----------

Quote:

Originally Posted by DaiNasty

when you do the ipconfig /all what is shown as 'default gateway'?

Default gateway is the same as DHCP and DNS server

RDDearing · 08-03-2008, 15:32

Ah right, so your router is forwarding DNS requests. Just to rule out any issue there, look at your router settings and note the DNS servers on the Internet (or WAN) connection. Change your client's DNS server to the one noted from the router's DNS.

Dai · 08-03-2008, 15:37

Try logging into your router and checking the settings in there. It should be the same as the 'default gateway' so open a browser and enter address
http://192.168.1.1
Let's see if you can talk to the router.

One step at a time.

Also, can you give us a list of the DNS settings shown by ipconfig /all
There should be at least 2 addresses shown last in the list after default gateway.

heski · 08-03-2008, 15:44

Quote:

Originally Posted by RDDearing

Ah right, so your router is forwarding DNS requests. Just to rule out any issue there, look at your router settings and note the DNS servers on the Internet (or WAN) connection. Change your client's DNS server to the one noted from the router's DNS.

I am a bit of a novice when it comes to all of this configuration lark, how do I find router settings?
I am comparing all the ipconfig settings against my laptop and to be honest all of the settings appear to be the same except the ip address the laptop ends with a 4 and the desktop ends with a 3

RDDearing · 08-03-2008, 15:48

Re: DaiNasty's response

Fair point but I think the responses he's given so far indicate the client can see the router (IP settings provided indicate DHCP, DNS and Gateway as the same address and DNS has returned a successful ping).

To rule out a DNS issue in a simpler way, try the following address in your browser:

http://208.69.34.231/

You should see the Google homepage.

heski · 08-03-2008, 15:53

Quote:

Originally Posted by DaiNasty

Try logging into your router and checking the settings in there. It should be the same as the 'default gateway' so open a browser and enter address
http://192.168.1.1
Let's see if you can talk to the router.

One step at a time.

Also, can you give us a list of the DNS settings shown by ipconfig /all
There should be at least 2 addresses shown last in the list after default gateway.

DHCP Enabled yes
auto config enabled yes
IP address 192.168.1.3
Subnet mask 255.255.255.0
default gateway 192.168.1.1
dhcp server 192.168.1.1
dns server 192.168.1.1

Hope this helps

---------- Post added at 15:53 ---------- Previous post was at 15:49 ----------

Quote:

Originally Posted by heski

DHCP Enabled yes
auto config enabled yes
IP address 192.168.1.3
Subnet mask 255.255.255.0
default gateway 192.168.1.1
dhcp server 192.168.1.1
dns server 192.168.1.1

Hope this helps

I type the ip address into explorer and it says explorer cannot display the webpage