Virgin and Netgear unable to sort my connection. Wireless Settings???

[klausten]

Hi all,
I just got Virgin Media (VM) at home since last monday...The worst decisition I have ever had. I had heard that Virgin had a crap customer service but IT IS TRUE!!!
The people from Virgin came and installed all the wiring and stuff but I told them that the main (desktop) computer was upstairs (previously connected with aol) and they said that since I have got a Wireless Router (Netgear DG834G v3, last firmware revision for the UK installed 1 hour ago) I will only need a wireless pen for my desktop, fair enough! My flat mate had one around, installed and ready to go (the wireless pen) and he has a MacBook. The thing is I set the Virgin modem up, registered and up and running with the ethernet connection but I try to connect the router with the Virgin modem (channel 1) and data is not coming through (wireless). Both computers detect the name of the red but no web page can be seen or data coming in. I called Virgin (25 p minute plus connection call) this morning, a lady from india (She said so, and she was not very happy with Virgin either) answered the phone and she said that she will not be able to help with technical stuff and that I should call a 0906 (1.50 per minute...Rip off) to get that information. So First of all I reset the router and install the last firmware for UK and then called them. I gay with no bloody idea of what I was talking about was following useless procedures. At the end and after 16 minutes I got some information, the guy ask me to write it down:
DINAMIC IP
Host and Domain name: ntlworld.com
DNS domain
Primary DNS 62.253.162.237
Secondary 194.168.4.237

That was all, so I went to 192.168.0.1 and set up this details and the router said (Router status) that is disconnected and something like "lcp is allowed to come up" when I checked the router status...I called Netgear and they don't give any technical support unless I put some bucks on the table :-( Very nice of them. So here i am with no where to go...PLEASE I NEED SOME HELP, OTHERWISE I AM STUCK!!!!!!
Thanks in advance
klausten

[Down the Pub]

from the sounds of it you have just had cable bb installed, is that right?

if you have then thats the reason. that Netgear DG384G router you have is no good as it's an adsl router/modem.

for cable bb you need a cable/dsl router, you could look at one of these Linksys WRT54G as it's one of the recommended one's on here. although i'm sure that ppl could recommend others.

[GeoffW]

Connect your pc directly to the modem and see if you can connect.

If that works then the problem is your router set up, which is little to do with VM.

[klausten]

Thanks everyone
Yes, I have got a Virgin connection and works fine with the cable plug on the computer. By the looks of things the problem is with the router. Are you sure BB cable does not work with Virgin Media?Thanks everyone for your time
klausten

[Down the Pub]

Originally Posted by klausten

Thanks everyone
Yes, I have got a Virgin connection and works fine with the cable plug on the computer. By the looks of things the problem is with the router.
klausten

as i said earlier the router you have is an adsl router/modem and won't work with a cable connection, for this you'll need a dsl/cable compatible modem.

Originally Posted by klausten

Are you sure BB cable does not work with Virgin Media?Thanks everyone for your time
klausten

virgin media supply the cable bb.

[klausten]

Thanks everyone.
I put a bid for the WRT54G but I read that I will need the version 7 to get it work qith virgin mobile... is that true?
Any more modems that I can use?
Can you advise me the best option?
Thanxxxxxxxx