Router says my Ip is static when it's not

alhow · 28-02-2008, 22:59

Hi
Have just bought a netgear WPN824 ver. 2 wireless router to replace my much older netgear router which has always worked fine with our Virgin Media BB.

When I connect the router to the broadband and go through the smart setup it detects that my ip address is static and asks me to type in the address, when I called Virgin they say I have a dynamic IP and the router should be reconizing that (all they can give me is the DNS server address which doesnt help on its own).

If I try and use the manual netgear setup on the router and choose the automatically get IP settings from ISP, I click apply, the page refreshes, and nothing has been found (whether I manually type in the DNS server info or not).

I have tried all the options I can see/think of, and called netgear for support but they didnt offer me any advice at all (The guy at the call centre couldnt care any less)

If anyone can suggest anything that would help I would really appreciate it because at the moment I have no idea what to do?

Stuart · 28-02-2008, 23:06

Your router has no way of knowing wether the IP is dynamic or static. That information is not passed from the DHCP server (the server that assigns IPs).

---------- Post added at 23:06 ---------- Previous post was at 23:04 ----------

Assuming you are using a Cable Modem, then before you start the router setup, you need to unplug the cable modem from the mains, then plug it in again. The router should then pick up an IP from it.

alhow · 28-02-2008, 23:30

Thank you so much it works! You are my hero

(sorry that must have seemed like such a dumb question to you!)

Stuart · 29-02-2008, 02:05

Thanks. It's no problem. Unless you are told to (and Virgin should have told you), you wouldn't know to reboot the cable modem.

---------- Post added at 02:05 ---------- Previous post was at 02:04 ----------

to the forum, BTW.

mandrake · 11-03-2008, 23:01

I had the same problem with a netgear rp614, tried netgear support, no help at all,
They even suggested that the router was faulty and that i should return it.
Then I read Stuart C reply and low and behold the router is working fine.
Only goes to show that if you want genuine help you only have to look to cable forum

Thanks Stuart C