Pesky VM phone calls

[davidb24v]

Well, I hope someone can help

I've been a VM customer for about 18 months now (I think). I'm very happy with the service - 20Mb rocks for me and they've fixed the 'phone next day both times it broke. BT said "there is nothing wrong" with my 'phone line when ADSL stopped working so don't want to go back there again, ever.

However, my wife is at home during the day. She can no longer work due to having MS. VM ring up, ask to speak to me, won't say what it's about and hang up when she gets a bit, er, lively with them. They always promise to ring back in the evening when I'll be there but... it's never happened.

Unless you good people have any suggestions then I think cancelling and trying to go back to that BT landline ADSL rubbish is the only option. Is there another way? (Short of "divorce", obviously).

Dave

ps. The phone is set to discard "number witheld" - but VM don't do that. Their number doesn't answer either

[Chicken]

Do you have Virgin TV as well? If not, chances are they are just trying to sell you their package(s).

[davidb24v]

Originally Posted by Chicken

Do you have Virgin TV as well? If not, chances are they are just trying to sell you their package(s).

Have already told them I don't want it and never will. Have got enough FreeView not to be bothered watching so...

I'm sure that is what they don't understand - how do I stop them losing an otherwise happy customer?

Dave

[colin-bennett]

Originally Posted by davidb24v

Well, I hope someone can help

I've been a VM customer for about 18 months now (I think). I'm very happy with the service - 20Mb rocks for me and they've fixed the 'phone next day both times it broke. BT said "there is nothing wrong" with my 'phone line when ADSL stopped working so don't want to go back there again, ever.

However, my wife is at home during the day. She can no longer work due to having MS. VM ring up, ask to speak to me, won't say what it's about and hang up when she gets a bit, er, lively with them. They always promise to ring back in the evening when I'll be there but... it's never happened.

Unless you good people have any suggestions then I think cancelling and trying to go back to that BT landline ADSL rubbish is the only option. Is there another way? (Short of "divorce", obviously).

Dave

ps. The phone is set to discard "number witheld" - but VM don't do that. Their number doesn't answer either

firstly call cust care (150 ) from your land line and as to be put on to No contact.

Then as them to make notes of your request and concernes.

Hope this helps

[davidb24v]

Thanks Colin,

The very pleasant Indian chappy did try to sell me a service to block calls where the number is witheld for only £2.99/month first! After I explained that the only problem was Virgin Media he put me on hold for about 5 minutes and eventually came back to say everything had been done and they wouldn't call again.

We'll see...

Dave

[WHISTLED]

If the have added you to the register it would be over a month before you see any changes, takes a while for the marketing databases to be refreshed

[Madmartigan]

If you still keep getting calls you could always just phone in and set it up so that your wife has 3rd party access to the account and they will probably be able to speak to her as well then.

[weesteev]

Hey dude sorry to hear about your nuisance phone calls.

It doesnt sound like it is Vorgin Media calling you though, teh few departments that use number withhold (credit services mainly) cannot call people who have anonymous caller reject as they are greeted with the same "this person wont accept your call" message.

What is likely happening is you are receiving the classic "sales call" treatment, which is very common especcially when you have taken a new number.

First thing to do is speak to VM and get them to check if they were calling you, the 2 reasons they would call you are if you have an outstanding balance or if you have reported a fault that requires further investigation.

If it is a billing issue then it can be resolved but to me it probably souns like your bill is fine and VM havent been calling you but some dodgy sales company. I had someone call me claiming to be from virgin and wanted my account details and password, but I work for Virgin .... They got a shock when i told them!

Anyway I hope some of this has been useful but if you need anymore info you can always PM me!

Happy New Year!

[davidb24v]

Thanks for the info everybody. I'll certainly get my wife added to the account so if it is legit. then they'll have to deal with her.

It's definitely not a billing issue. I've taken calls myself (a long time ago now) offering me the TV service as well as my current package so I think it is VM. We'll watch out for that though, thanks.

The 'phone number is the one we've always had here - it was ex-directory with BT but it must be at least 18 months since we switched to cable.

We'll note the number that these calls originate from - that might help.

Thanks again and Happy New Year everybody.

Dave

[WHISTLED]

Hey dude sorry to hear about your nuisance phone calls.

It doesnt sound like it is Vorgin Media calling you though, teh few departments that use number withhold (credit services mainly) cannot call people who have anonymous caller reject as they are greeted with the same "this person wont accept your call" message.

What is likely happening is you are receiving the classic "sales call" treatment, which is very common especcially when you have taken a new number.

First thing to do is speak to VM and get them to check if they were calling you, the 2 reasons they would call you are if you have an outstanding balance or if you have reported a fault that requires further investigation.

If it is a billing issue then it can be resolved but to me it probably souns like your bill is fine and VM havent been calling you but some dodgy sales company. I had someone call me claiming to be from virgin and wanted my account details and password, but I work for Virgin .... They got a shock when i told them!

Considering your staff this is the biggest load of tosh ive seen. Most out bound sales are outsourced and many will have withheld numbers. Additionally if it was a dodgy sales company posing as VM why would they only want the account holder!

[melter65]

We get this problem with quite a few other companies too, not only VM. I think it's also because I'm the only name on the account. This came about because when we set up various insurance and service accounts on moving into the house 20yrs ago, the wife wasn't working, so it was easier to set up everything in my name, and we've done the same thing ever since (apart from Bank accounts!)

So we get calls that go:

Wife: Hello?
Caller: Could I speak to Mr Melter, please?
W: He's at work, can I help? I'm Mrs Melter.
C: Well, I really need to speak to Mr Melter.
W: As I said, he's at work. Tell me what you want and I'll get him to ring you back.
C: Erm....well I can't do that, erm.....when will he be in next?
W: Tomorrow, can you tell me what the call is about so I can tell him later?
C: Sorry I can't do that, I can only talk to him about it.

It's a good job Our Lass isn't the suspicious type!