Router(s) stopped working since Tuesday's outage.

Crispin · 20-12-2007, 21:05

Hi Folks,

On Tuesday everything was fine until we had an outage. TV was complaining and BB was dead. Wednesday morning it was back on but net was still dead. However, if I connect my laptop to router, it works. My machine gets an IP etc fine. Ask the router to and nudda.

Got hold of two other routers and the same thing. They all have an address of 0.0.0.0. Setting them up with a static the same as was served to my machine had no effect. Routers are linksys, netgear and draytek. All known to be working.

Calling Bangladesh, I mean Virgin tech support, she is insistent that it is not their problem. I can see how she thinks this but she is programmed not to try and understand my argument. Eventually, the cost of the call made me give up.

Has anyone else had this issue? Why would it work from laptop and not from router(s)? Mac address locked?

TIA.

Cheers,
Crispin

vascop · 20-12-2007, 21:17

Have you tried resetting the routers - usually inolves pulling out the power leader, waiting for about 10 seconds and then re-attaching it?

mcgeezer · 20-12-2007, 21:49

Quote:

Originally Posted by Crispin

Hi Folks,

On Tuesday everything was fine until we had an outage. TV was complaining and BB was dead. Wednesday morning it was back on but net was still dead. However, if I connect my laptop to router, it works. My machine gets an IP etc fine. Ask the router to and nudda.

Got hold of two other routers and the same thing. They all have an address of 0.0.0.0. Setting them up with a static the same as was served to my machine had no effect. Routers are linksys, netgear and draytek. All known to be working.

Calling Bangladesh, I mean Virgin tech support, she is insistent that it is not their problem. I can see how she thinks this but she is programmed not to try and understand my argument. Eventually, the cost of the call made me give up.

Has anyone else had this issue? Why would it work from laptop and not from router(s)? Mac address locked?

TIA.

Cheers,
Crispin

Hi,

Try going on the router management webpage and doing a DHCP release and then a DHCP renew (you might need to refresh the page after the renew), you should get an IP address that does not resememble 192.x.x.x or 169.x.x.x - for instance when mine works I get an 82.x.x.x. address.

Hope this helps,

deed02392 · 20-12-2007, 22:39

If all above is failing, copy down your MAC address from your laptop and find the MAC Address clone feature on your router.

Crispin · 21-12-2007, 07:04

I forgot to mention I did all the obvious.

Last night, just before Miss Bangladesh 2007's manager called me back, the router magically got a new address. Weird coincidence....

r00t · 21-12-2007, 07:26

FYI, the outage wouldn't and couldn't have given you a 0 ip address. Look closer to home like your PC.

Sirpingalot · 21-12-2007, 07:29

This is not as a result of the Outage.

G Force · 21-12-2007, 15:22

I had a very similar thing, I managed to cure it like Deed02392 by cloning my PC's Ethernet MAC address to my router. I was convinced my routers MAC had been blocked, is that likely or possible ? I certainly don't download as much as some of the users here...

G Force

MovedGoalPosts · 21-12-2007, 15:53

You shouldn't be setting a static address in a router, especially not for the WAN side. That should be allocated dynamically by the Cable Modem. I'd suggest a restore to factory settings on the router and work from there. Remebre the modem won't see the device attached to it has changed unless you power cycle the modem and attached device.

SOSAGES · 23-12-2007, 22:14

i normally wouldnt say anything as its CRAZY..

But my dlink 524 has stopped working properly since the national outage.
A year or 2 of good use and then bang it all goes wierd.. I then swapped it for another 524 and tried a linksys router and they both work fine (expect for the occasically page can not be displayed error that is virgins doing!)

I wouldnt normally say virgin could ruin my router but i think they did

It gets upset about connections using p2p software. It wont let me connect to game servers or ventrillo unless im in the DMZ and sometimes it will just stop any web browsing.

My other 524 works fine ..funny old world