Wireless Router Problem

DombeyBlue · 02-11-2007, 10:00

Hi

I am sure this has been discussed before, so I apologise in advance.

I have recently purchased a Dyamode BR-6004 W-G1 802.11 Wireless AP Router from the Virgin website, so I could share my Broadband connection
wirelessly.

My modem is linked to the computer with a USB connection.

I have followed the instructions given with the new router. I don't have any problem getting access to the configuration website (192.168.1.1).

The problem is I do not have any (normal) internet connection. (I hope that makes sense)

If I go into the Control Panel/Network connections, there are two local area connections, one for the Modem and one I guess for the router. The only way I can get a connection to the internet is by disabling the router connection.

I have tried lots of different ways of powering up the system, i.e. Router/modem/PC or modem/Router/PC but nothing works.

I powered up the Laptop, and it looks like it can see the router (it appears as default), it seems like there is a good signal, but it doesn't let me on the the internet.

Sorry if this is all a bit vague, but I am not very computer literate.

Hopefully it is just a case of me doing something wrong, rather than a major issue.

Any help is gratefully received.

Many thanks.

Paul K · 02-11-2007, 10:06

The modem needs to plug into the router via the WAN port.

DombeyBlue · 02-11-2007, 10:24

Hi

The router is connected to the modem via the WAN port and to the PC via one of the LAN ports.

monkey2468 · 02-11-2007, 10:37

Reboot modem, wait, then reboot router.

DombeyBlue · 02-11-2007, 10:41

Thanks.

I am sure I have tried that, but I will give it another try.

monkey2468 · 02-11-2007, 10:43

Are you on cable or ADSL?

DombeyBlue · 02-11-2007, 10:58

I am on cable.

The usual connection is through USB.

Aragorn · 02-11-2007, 11:01

Quote:

Originally Posted by DombeyBlue

I am on cable.

The usual connection is through USB.

Have you unplugged the USB connection before power cycling the modem. You can only have LAN or USB connected to the modem, not both.

DombeyBlue · 02-11-2007, 11:04

Initially, when I was first trying set it up, I still had the USB connected. But subsequently I have tried powering it up without it, but I still cannot access the internet.

Aragorn · 02-11-2007, 11:26

If you can get to the router admin page, what does it report as the status of the connection, eg WAN address (only quote first four digits of WAN IP, eg 80.24.xx.xx).
Can you do a factory reset on the router - it should work out of the box!
How are you posting your replies?

DombeyBlue · 02-11-2007, 11:52

Hi

I am at work at present, so I can't actually look at the settings.

Also that is why I can reply.

I assume I can reset the router. Do you think this would help?

Aragorn · 02-11-2007, 13:48

A reset will get the router back to a known good state, just in case something has inadvertantly set.

DombeyBlue · 02-11-2007, 15:16

Ok, thank you.

I will try again tonight.

DombeyBlue · 02-11-2007, 22:04

Quote:

Originally Posted by Aragorn

If you can get to the router admin page, what does it report as the status of the connection, eg WAN address (only quote first four digits of WAN IP, eg 80.24.xx.xx).
Can you do a factory reset on the router - it should work out of the box!
How are you posting your replies?

Hi Araragon.

The WAN status.

WAN IP Address 0.0.0.0
Subnet Mask 0.0.0.0

I assume something is definitely wrong!!

This is driving me insane!!

MovedGoalPosts · 02-11-2007, 22:14

I assume you are now trying to connect using an ethernet connection via the router, with the USB completely disconnected.

Please confirm that the ethernet (local area connection) on the computer is enabled (active).

May I suggest you ensure a connection is possible using your computer's ethernet card without the router. This will confirm that the computer is set up OK for a wired connection. We first need to get a wired connection established before any computer can be setup wireless as a wired connection to the router is needed to configure wireless. Power everything modem, router, computers off. Unplug all USB and ethernet leads from the modem and PC. Connect a single ethernet lead direct between the modem and the computer. Power modem let settle, power PC. You should now be able to view the internet.

If you cannot still get access we need to know exactly what modem you have, and what lights are lit on it when you have it powered up and connected as in the paragraph above.