HELP Average 1 - 2MB Connection even though I have VIP Package

gcarte · 22-10-2007, 11:47

I have been told by VM support that I should have a 20MB Connection, but I average a 1 - 2MB connection, I have got one V+ box downstairs and 2 normal Box's Upstairs and in my office I have the Modem with a netgear router connected that has 2 printers connected and my main PC my childrenÃ¢â‚¬â„¢s laptop connects wireless and so do both of my laptops. all was ok until about 4 weeks ago when I noticed that some of the web pages that I was loading were taking a long time, after checking I found that I was getting a 1- 2 MB connection, I know it was not traffic shaping as we had been away all weekend (nothing downloading either) and no one had been on the internet.

I did the following the next day just to make sure not a fault at exchange.

1. Reset modem and router (Fault still there)
2. ran full spyware and virus scan on PC's (all clean & fault still there)
2. Connected my pc to modem directly (yes fault still there)

Then I phoned Tech Support

they check all setting's on modem and say everything is OK and no faults in area, it must be a fault with my pc, I then explain how many pc's I have and that no matter what pc is connected all get the same result (running XP on all apart from 1 of my laptops for development only). Tech guy says try reformatting pc and testing with VM antivirus and firewall (use MacAfee antivirus and firewall software) do this on old pc yes I get the same fault all of this has taken 3 week's to do due to work commitments then get told there is a fault in my area I live in Doncaster DN2, they say should be fixed in 5 days so OK 5 days and I will have full internet speed back I will wait.

after 6 days speed still 1-2Mb phoned tech support and get told that there is no fault in my area and there has not been and get told again after they do all the checks that it is my computer that is at fault.

Can anybody help / point in right direction on what to do other wise I will have no option but to get BT phone and ADSL and then I will go the whole hog and get SKY

22-10-2007, 13:29

I will ask the usual question:

1. How are you measuring your 'speed'?

gcarte · 22-10-2007, 13:53

I have been using www.speedtest.net and the cable speed test on this forum also downloads from Microsoft msdn website.

Paul K · 22-10-2007, 14:20

Could get hold of a ubuntu live CD, boot from it and try the connection, it is still slow then tell them where to go with the format. Ring up and tell them you will cancel if they do not provide the service you pay for, you may be amazed how quickly they listen to the real problem after that.

sprattgraham · 22-10-2007, 15:16

Quote:

Originally Posted by gcarte

I have been using www.speedtest.net and the cable speed test on this forum also downloads from Microsoft msdn website.

Try and Download this and see what speed you get:

http://gamefiles.virginmedia.com/blu...on_install.exe

Also try this: http://www.virginmedia.com/help/20mb...timisation.php

ECW_Original · 22-10-2007, 18:17

gcarte: WELCOME to the world of VM broadband!

I'm on the top tier too, but am only getting a max of 2.5MegaBits during the day OR night..

I am going over to Business BB as soon as I can though, flip this!

Jonathan90 · 22-10-2007, 18:19

honetly people do you listen he said it was fine up untill 4 weeks ago so why does he have to mess with settings and optimisation bull**** its VirginMedia u people don't get it in your thick heads lol he don't need to do anything its virginmedia who is at fault. end rant please people read his post

sprattgraham · 22-10-2007, 18:32

Still need to know what speed it downloads a file at off VM network, thats why I said Download this: http://gamefiles.virginmedia.com/blueyondergames/games/cellfactorrevolution_install.exe

Driver updates can reset the optimiser settings that’s why I said do that.

22-10-2007, 18:43

Quote:

Originally Posted by Jonathan90

honetly people do you listen he said it was fine up untill 4 weeks ago so why does he have to mess with settings and optimisation bull**** its VirginMedia u people don't get it in your thick heads lol he don't need to do anything its virginmedia who is at fault. end rant please people read his post

...and how naive and unknowledgeable you are. The OP could have done lots of things to HIS environment in those 4 weeks as well!
...and your language and attitude are absolutely unecessary!

Jonathan90 · 22-10-2007, 18:59

very sorry it just gets me down when people keep saying the same thing check router check yjis and that its obviously virginmedia

gcarte · 22-10-2007, 19:08

Quote:

Originally Posted by ECW_Original

gcarte: WELCOME to the world of VM broadband!

I'm on the top tier too, but am only getting a max of 2.5MegaBits during the day OR night..

I am going over to Business BB as soon as I can though, flip this!

what is business broadband?? will it cost more gurrantee of service???

---------- Post added at 19:08 ---------- Previous post was at 19:01 ----------

Quote:

Originally Posted by sprattgraham

Still need to know what speed it downloads a file at off VM network, thats why I said Download this: http://gamefiles.virginmedia.com/blueyondergames/games/cellfactorrevolution_install.exe

Driver updates can reset the optimiser settings thatÃ¢â‚¬â„¢s why I said do that.

image attached off download speed also bellow is simple speed test reults.

Mon, 22 Oct 2007 17:52:29 UTC

Test 1: 1024K took 6375 ms = 160.6 KB/sec, approx 1323 Kbps, 1.29 Mbps
Test 2: 1024K took 11047 ms = 92.7 KB/sec, approx 764 Kbps, 0.75 Mbps
Test 3: 1024K took 8235 ms = 124.3 KB/sec, approx 1024 Kbps, 1 Mbps
Test 4: 2048K took 19953 ms = 102.6 KB/sec, approx 845 Kbps, 0.83 Mbps

Overall Average Speed = approx 989 Kbps, 0.97 Mbps

My computers are correctley setup all with correct drivers, yes i have tried new and older drivers. also had fesh install of windows xp on a pc with a intel 82566DM network card no antivirus and trying HP drivers intel drivers and the fix that is on the VM website all the same apart from VM update made it run even slower there was also no antivirus and no firewall set up.

gcarte · 22-10-2007, 19:10

file now attached

hokkers999 · 22-10-2007, 19:23

Quote:

Originally Posted by sprattgraham

Still need to know what speed it downloads a file at off VM network, thats why I said Download this: http://gamefiles.virginmedia.com/blueyondergames/games/cellfactorrevolution_install.exe

Driver updates can reset the optimiser settings thatÃ¢â‚¬â„¢s why I said do that.

The speed it downloads over the vm INTERNAL network is of no consequence whatsoever. I can download from my 1 TB NAS device at 1 gig/sec but so what? Downloading from a VM server tells you nothing at all.

The only real test is to d/l from an external network....there is NEVER any need to prat about with ethernet settings in the real world. The defaults are the best balance for the mix of networks you come across in real life.

sprattgraham · 22-10-2007, 19:27

Quote:

Originally Posted by hokkers999

The speed it downloads over the vm INTERNAL network is of no consequence whatsoever. I can download from my 1 TB NAS device at 1 gig/sec but so what? Downloading from a VM server tells you nothing at all.

The only real test is to d/l from an external network....there is NEVER any need to prat about with ethernet settings in the real world. The defaults are the best balance for the mix of networks you come across in real life.

If you can't get 20mb from VM Network your not going to get it anywhere else

Mick Fisher · 22-10-2007, 19:54

Quote:

Originally Posted by sprattgraham

If you can't get 20mb from VM Network your not going to get it anywhere else

If you can get 20meg from a VM server you are not likely to get it anywhere else unless you use 30 connections and it's 02.00am.