Registration problem.... being fobbed off?
My sister had Virgin broadband (ex-ntl, Baguley region) installed this morning...
(The engineer left without waiting to see if it actually worked.)
We can get into the autoreg.autoregister.net stages ok, enter the serial number ok, but when it asks for pin number and surname it then rejects with an error.
Have phoned up VM, and been told to "try it again in 24 hours".
I know a few things have changed recently with billing systems etc, but there certainly didn't used to be a need to wait 24 hours, and I'm not aware of anything that is going to simply correct itself.
Is this normal practice nowadays, or are we being fobbed off?
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