13-10-2007, 16:00
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#1
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Inactive
Join Date: Oct 2007
Posts: 12
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Hole in the wall
When I had cable broadband installed yesterday the installer had to run a cable from the downstairs box, outside, and go through the wall upstairs where I wanted it.
He drilled a 1/2 inch hole through the wall and inserted the cable, but he hasn't sealed the hole around the cable. I'm worried that water will get in through the gap. The cable is also pulled tight at a right angle where it comes out of the wall and goes horizontally to the side wall. There aren't any cable fixings for the couple of metres between the entry hole and the side wall. It's held by tension on the cable between the side wall fixing and the hole.
If it had been a DIY job, I would have sealed inside and out with silicon rubber. I would also have put a loop in the cable where it enters the building so that drips would have been trapped.
Or am I being too fussy and expecting too much?
Cheers,
Ray D
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13-10-2007, 16:18
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#2
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Guest
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Re: Hole in the wall
My cables from outside come through rubber grommets & are looped, so I don't think you are expecting too much.
The decision is whether to make a fuss, or just squirt some silicone in there, yourself. By the sounds of the tension in the cable you won't be able to do anything about looping it, though.
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13-10-2007, 16:18
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#3
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Inactive
Join Date: Feb 2005
Posts: 31
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Re: Hole in the wall
Where the cable comes into the house there should be a grommit, and then covered with silicon to seal it, call them up to get it sorted!
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13-10-2007, 16:41
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#4
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Inactive
Join Date: Oct 2007
Posts: 12
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Re: Hole in the wall
You're joking - no grommit and no silicon rubber. Have a look at the attached picture (if I've got attachements to work).
This guy would have made a cowboy builder sqirm.
Cheers,
Ray D
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13-10-2007, 16:52
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#5
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vox populi vox dei
Join Date: Mar 2007
Location: the last resort
Services: every thing
Posts: 13,739
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Re: Hole in the wall
thats just nasty,infact its crap...time to complain
__________________
To be or not to be, woke is the question Whether 'tis nobler in the mind to suffer. The slings and arrows of outrageous wokedome, Or to take arms against a sea of wokies. And by opposing end them.
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13-10-2007, 16:56
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#6
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Inactive
Join Date: Feb 2005
Posts: 31
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Re: Hole in the wall
Quote:
Originally Posted by rayd
You're joking - no grommit and no silicon rubber. Have a look at the attached picture (if I've got attachements to work).
This guy would have made a cowboy builder sqirm.
Cheers,
Ray D
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Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!
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13-10-2007, 16:56
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#7
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Inactive
Join Date: Nov 2003
Location: Surrey
Posts: 1,356
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Re: Hole in the wall
Old adage.........Pay peanuts, get monkeys
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13-10-2007, 17:11
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#8
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Inactive
Join Date: Oct 2007
Posts: 12
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Re: Hole in the wall
Quote:
Originally Posted by morph178
Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!
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It is the same cable that he used for the link between the wall box and the modem.
It's also very badly pinned to the underside of the board holding the gutter - about 1 1/2 to 2 metres between clips and sagging.
Who do I complain to? There isn't a complaints option when you ring the 0845 454 1111 number.
Cheers,
Ray D
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13-10-2007, 17:27
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#9
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Guest
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Re: Hole in the wall
this is mine
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13-10-2007, 18:10
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#10
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-
Join Date: Jul 2003
Location: Poole, Dorset
Age: 38
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Hole in the wall
Quote:
Originally Posted by homealone
this is mine
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Now THAT'S how it should be done 
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13-10-2007, 19:03
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#11
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: Hole in the wall
Quote:
Originally Posted by rayd
Who do I complain to? There isn't a complaints option when you ring the 0845 454 1111 number.
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Just ring customer services on that number.
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13-10-2007, 19:32
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#12
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 62
Services: Don't have a clue any more.
Posts: 7,523
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Re: Hole in the wall
If they had left mine like that I would complain as well
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13-10-2007, 22:35
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#13
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Inactive
Join Date: May 2006
Services: XL,Phone and 60mb .
Posts: 903
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Re: Hole in the wall
Quote:
Originally Posted by morph178
Oh dear, looks like white Internal cable as well, you really need to get them back out to sort that!!
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The cable will degrade quickly with the weather and sunlight.
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