wireless router - not working with virgin

[robertdanmorris]

Hi,

so we bought a wireless router, as students we just got a cheap cable modem but theoretically it should work, http://www.tp-link.com/products/product_des.asp?id=3

we then got the modem today, the flat black ntl virgin on es, and set it up and it's working with an ethernet port direct into the computer. but when i plug the ethernet into the wan port on the router, it doesn't work, i can connect to the router but can't gert online, tried wireless and with a wire. i remember when i had ntl at home i had to do something with the dns settings - but no idea what (that was a belkin router). can anyone help? i've tried repowering etc and it isn't that - so was wondering if any of you guys could help?

thanks

Rob

p.s. i've tried looking for similar posts - but can't see any - if it's already been posted i apologise!

[Sirius]

Originally Posted by robertdanmorris

Hi,

so we bought a wireless router, as students we just got a cheap cable modem but theoretically it should work, http://www.tp-link.com/products/product_des.asp?id=3

we then got the modem today, the flat black ntl virgin on es, and set it up and it's working with an ethernet port direct into the computer. but when i plug the ethernet into the wan port on the router, it doesn't work, i can connect to the router but can't gert online, tried wireless and with a wire. i remember when i had ntl at home i had to do something with the dns settings - but no idea what (that was a belkin router). can anyone help? i've tried repowering etc and it isn't that - so was wondering if any of you guys could help?

thanks

Rob

p.s. i've tried looking for similar posts - but can't see any - if it's already been posted i apologise!

so who did you get the cheap cable modem from ?

[Wicked_and_Crazy]

Can you connect to the interent if connected direct to the modem

[MikeyB]

Did you switch the modem off & back on when you plugged the router in?

You need to do this so the modem picks up the router rather than your PC

[robertdanmorris]

yes it works direct with the modem.

i tried turning it off then back on - modem and router - to no avail.

and i got it from microdirect.co.uk

finally - someone mentioned something about dynamic and static ips?

mean anything to anyone? - if so please help.

thanks

[Wicked_and_Crazy]

Where did you get the cheap modem from? They're free from Virgin

[robertdanmorris]

im using the virgin modem! it's the router that isn't working!

[Wicked_and_Crazy]

Originally Posted by robertdanmorris

as students we just got a cheap cable modem but theoretically it should work,

turn it all off

turn on the modem

turn on the router

turn on the PC

[robertdanmorris]

sorry - i meant a cheap router - im not so technically advanced!!

it's this modem, it's the router that won't work.

http://www.ambitbroadband.co.uk/Data...le%20Modem.pdf - modem we got.

http://www.tp-link.com/english/soft/2007731040544.pdf - router with instruction manual.

thanks for your help guys - i appreciate it!

[Wicked_and_Crazy]

have you turned them on in the order listed?

---------- Post added at 21:53 ---------- Previous post was at 21:51 ----------

have you got the modem plugged into the WAN port

are you using a wired connection to the pc?

[robertdanmorris]

tried with and without wire - neither work. unfortunately as it's a student house the modem is in someone elses room behind a locked door -so i have to wait for them to return! but i'll try repowering in the order listen. and yes the modem is plugged into the wan port.

[Wicked_and_Crazy]

when you get access to it, try getting a wired cnnection to work first, its simpler

[robertdanmorris]

i tried wired - also didn't work. if i get a wired and wireless isn't working - is that also repairable?

[robertdanmorris]

tried turning it off in that order, and cloning router - still no success. any ideas?

[Dai]

Can you connect from the pc to the router control panel?

Open browser, enter address

http://192.168.1.1

Please report back if that works.