Moved house, no ready light, unable to access autoreg.autoregister

[Mr_Grinch]

Sorry for the long title!

Ok, I moved house and took Cable with me. The previous occupants of the house also had cable, so when I got in there, I plugged everything in and away I went! Nice and simple.

A day or two later, Virgin media swapped the account details over (essentially so I wasn't using their service I take it). Since then I haven't been able to access the internet. The ready light on the modem (250) flashes then remains off. The sync light is solid. A quick peak at the modem gives a "Forwarding Denied" error message on the status page (I think, I'm not at home so can't double check).

I received my quick start pack, which came with a new pin (such as what I entered 7 months back in my old house). I did not receive a new setup cd, nor do I still have the old one! I've tried accessing autoreg.autoregister.net (and the ip for it which I can't remember off the top ) from several pcs (directly connected to modem via ethernet, connected to router etc) and am unable to (nor am I able to ping it).

I've requested a new setup cd, but am I correct in thinking it pretty much just forwards me to the above address? Is there anything else I can try to get myself up and running?

I can't try anything/provide you with any more information at present (house is 40mins away and I'm at work) but if people could suggest anything I could try tonight, that'd be appreciated.

Thanks folks!

[Paul K]

You need to call them and make sure that the feed at the new address is actually live. It may have been disconnected when the old tennants ended their contract.

[Mr_Grinch]

I called them when the quick start pack arrived and they confirmed everything was ready to go. The guy on the phone said I "may" need to run my setup cd though.

[nicke261192]

You only need the CD if your connecting via USB

[Mr_Grinch]

I was under the impression it didn't just install USB drivers?

Regardless I'm taking it the ready light should be on?