Service not working and now very slow

[Matblack]

I'm having trouble with our connection.



Last night the online light was flashing and now I'm getting less than
56k speeds on a 20mb line and I can't connect to the VM status page at
all



There are a lot of these



070804043706 3-Critical D1.0 DHCP FAILED - Discover sent, no offer received

070804043658 5-Warning D520.2 DHCP Attempt# 1 BkOff: 4s Tot DSC:1 OFF:0 REQ:0 ACK:0



in the modem logs and here are the signals



Downstream Value

Frequency 331000000 Hz Locked

Signal to Noise Ratio 37 dB

Power Level 2 dBmV

The Downstream Power Level reading is a snapshot taken at the time this
page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value

Channel ID 3

Frequency 34000000 Hz Ranged

Power Level 49 dBmV



Any ideas?



Thanks



MB

[nffc]

Turn the modem off for a few minutes and then try again.

[what?]

from what uv said the issue ur having is most likely due to an outage

call tech support, call wont be charged, credit will be applied

make sure u tell them that the online light was flashing last night which siganls an issue if nothin raised so far

[Matblack]

Thanks, it was an outage, I had checked all the information including the phone line and the status page and in the end had to phone the Virgin 'rip off' line to get told there was an outage

Thanks again

MB

[what?]

if it wasn't on the status line they should ahve credited the call cost.

make sure it gets credited on ur next bill or phone cus services to find out.

[thechojin]

Yep I second that, make sure you get the cost of the call refunded