Can an Engineer help

[caveman]

Right, I'm on 20 Meg service and live in Romford. Many posts from people being served by the Polplar UBR are experiencing low speeds

Sun, 24 Jun 2007 17:24:41 UTC
1st 128K took 984 ms = 133203 Bytes/sec = approx 1108 kbits/sec
2nd 128K took 5782 ms = 22669 Bytes/sec = approx 189 kbits/sec
3rd 128K took 4406 ms = 29749 Bytes/sec = approx 248 kbits/sec
4th 128K took 6125 ms = 21400 Bytes/sec = approx 178 kbits/sec

I have just called faults and been told that an engineer should be booked to raise the levels at the cabinet. Is this BS or can I really be helped with greater power or am I a victim of an oversubscribed UBR. I am not capped, I shouldn't be traffic managed as I only browse and even if I was it wouldn't be this slow.
Am I being spun a yarn?

[Nedkelly]

Hi do a tracert this will show you the ubr the first hop if your not using a router And check the upstram and downstream levels

[iglu]

Originally Posted by caveman

Right, I'm on 20 Meg service and live in Romford. Many posts from people being served by the Polplar UBR are experiencing low speeds

Sun, 24 Jun 2007 17:24:41 UTC
1st 128K took 984 ms = 133203 Bytes/sec = approx 1108 kbits/sec
2nd 128K took 5782 ms = 22669 Bytes/sec = approx 189 kbits/sec
3rd 128K took 4406 ms = 29749 Bytes/sec = approx 248 kbits/sec
4th 128K took 6125 ms = 21400 Bytes/sec = approx 178 kbits/sec

I have just called faults and been told that an engineer should be booked to raise the levels at the cabinet. Is this BS or can I really be helped with greater power or am I a victim of an oversubscribed UBR. I am not capped, I shouldn't be traffic managed as I only browse and even if I was it wouldn't be this slow.
Am I being spun a yarn?

The speeds do not look good. Go to

http://192.168.100.1/

login root password root

click on upstream and downstream and report the power levels. The tech here can tell you if they are good or bad

[papa smurf]

i'm in cleethorpes and my speed is terrible1 meg out of 10

[caveman]

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -1.5 dBmV
Downstream SNR : 34.5 dB

Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 36784000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.3 dBmV
Upstream Mini-Slot Size : 2

Hi do a tracert this will show you the ubr the first hop if your not using a router And check the upstram and downstream levels

__________________

What is a tracert, I am using a Router.

[Nedkelly]

Your levels are ok upstream at 51 is borderline Have you done a tracert dont forget to remove your ip when you do it Without looking at the tracert i would say its a ubr prob not much a tech can do

[caveman]

Bump

I don't know what a tracert is and I am using a Router. Thank for helping me.

[hanzo]

LOL @ thread title

[Nedkelly]

Hi go to the start button on your task bar .At the bottom there is a run button which will open a window with open .In the box type cmd this will open up a new window dos window then type in tracertt bbc.co.uk this will show the speed and the no. of hops to the website

[JackSon]

tracert

Typo there, Ned. Tired fingers?

[caveman]

G:\Documents and Settings\CFA>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms xx.xx.xx.xx
2 29 ms 7 ms 6 ms xx.xx.xx.xx
3 17 ms 11 ms 9 ms xx.xx.xx.xx
4 10 ms 12 ms 9 ms popl-t3core-1a-ge-010-0.inet.ntl.com [195.182.17
5.225]
5 * 10 ms 10 ms pop-bb-a-so-210-0.inet.ntl.com [213.105.174.234]

6 21 ms 21 ms 21 ms win-bb-b-so-010-0.inet.ntl.com [62.253.185.202]

7 19 ms 48 ms 20 ms win-bb-a-ge-000-0.inet.ntl.com [213.105.172.161]

8 22 ms 19 ms 20 ms gfd-bb-b-so-100-0.inet.ntl.com [213.105.172.130]

9 37 ms 21 ms 31 ms redb-ic-1-so-700-0.inet.ntl.com [62.253.185.78]

10 21 ms 23 ms 37 ms 212.58.238.189
11 21 ms 30 ms 20 ms 212.58.238.133
12 38 ms 37 ms 19 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

G:\Documents and Settings\CFA>

[Nedkelly]

) tracert

[iglu]

Originally Posted by Nedkelly

Hi go to the start button on your task bar .At the bottom there is a run button which will open a window with open .In the box type cmd this will open up a new window dos window then type in tracertt bbc.co.uk this will show the speed and the no. of hops to the website

as above but type

tracert bbc.co.uk

[caveman]

Have done it, three posts up.

Suggest you hide your IP address (in hop 3)