no direct debit we wil charge you
09-06-2007, 13:19
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#1
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Inactive
Join Date: Oct 2006
Posts: 23
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no direct debit we wil charge you
hi to all
i can`t belive it after 10 years with NTL (i have broadband and phone) i get charge £5 every months from VM becouse i don`t go with the direct debit can`t belive it how this people treat old costumer time to look around for a change
zachysat 
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09-06-2007, 13:22
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#2
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Guest
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Re: no direct debit we wil charge you
Well welcome to the world of been charged for everything. btw every company I know charge this so I think the idea they have is pay by dd or shut up and pay £5 or whatever they charge
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09-06-2007, 13:25
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#3
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Inactive
Join Date: Oct 2006
Posts: 23
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Re: no direct debit we wil charge you
Quote:
Originally Posted by darthlinux
Well welcome to the world of been charged for everything. btw every company I know charge this so I think the idea they have is pay by dd or shut up and pay £5 or whatever they charge
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well this is what we call free world and democracy with ntl never had this problem Looks like the big boys of VM wonts to make big proffits by ripping people off
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09-06-2007, 13:29
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#4
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Guest
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Re: no direct debit we wil charge you
NTL have always charged a non dd charge never £5but always charged ppl if dont have a dd
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09-06-2007, 13:31
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#5
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,279
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Re: no direct debit we wil charge you
Just pay by direct debit and as said above there has always been a charge for not paying by direct debit.
__________________
PSN: Snoopzster
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09-06-2007, 13:39
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#6
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cf.geek
Join Date: Jun 2003
Location: Ra Port
Age: 70
Services: VM 200mb
VM Phone M
Posts: 566
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Re: no direct debit we wil charge you
Quote:
Originally Posted by darthlinux
NTL have always charged a non dd charge never £5but always charged ppl if dont have a dd
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As i recall i was charged £2 for non DD payments with NTL although not with my original provider CableTel.
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09-06-2007, 13:49
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#7
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Inactive
Join Date: Aug 2005
Location: Lancashire^uk
Services: Virgin Media The False Advertising Company
Posts: 237
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Re: no direct debit we wil charge you
Quote:
Originally Posted by zachysat
hi to all
i can`t belive it after 10 years with NTL (i have broadband and phone) i get charge £5 every months from VM becouse i don`t go with the direct debit can`t belive it how this people treat old costumer time to look around for a change
zachysat |
rip off m8 they are trying everythink to get money even when you ring on a bt line they take forever to answer if you ring on a vm phone quick answering lol look else where if they are chargeing you £5 extra thats £60 a year man extra 
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09-06-2007, 14:27
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#8
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Inactive
Join Date: Apr 2006
Location: Castleford
Services: XL Broardband, XL TV, V+ and extra STB, and standard phone
Posts: 102
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Re: no direct debit we wil charge you
Just out of interest. What are peoples reasons for not using DD?
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09-06-2007, 15:17
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#9
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cf.mega poster
Join Date: Jun 2003
Location: Mansfield
Age: 57
Services: There is no destination to life, the journey is everything!
Posts: 5,533
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Re: no direct debit we wil charge you
Quote:
Originally Posted by zachysat
well this is what we call free world and democracy with ntl never had this problem Looks like the big boys of VM wonts to make big proffits by ripping people off |
This is the UK mate, not the free world. Those that provide goods and services know that what was once a great nation the United Kingdom is now better known as Treasure Island.
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09-06-2007, 15:18
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#10
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Join Date: Jul 2003
Location: Poole, Dorset
Age: 38
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: no direct debit we wil charge you
Hmm this has been the case with NTL for as long as I can remember?
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09-06-2007, 16:01
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#11
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Inactive
Join Date: Apr 2007
Posts: 117
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Re: no direct debit we wil charge you
im pretty sure that even telewest had a small charge like £2 or something.
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09-06-2007, 17:06
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#12
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,163
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Re: no direct debit we wil charge you
Quote:
Originally Posted by jubbi
Just out of interest. What are peoples reasons for not using DD?
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Good question! I'd like to know the answer as well. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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09-06-2007, 17:24
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#13
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Inactive
Join Date: May 2007
Posts: 26
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Re: no direct debit we wil charge you
Quote:
Originally Posted by jubbi
Just out of interest. What are peoples reasons for not using DD?
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Quote:
Originally Posted by Incognitas
Good question! I'd like to know the answer as well. |
So Virgin Media cannot over charge you and then you have to fight to get your money back?
I was with Blueyonder/telewest for years and every month they managed to take the correct money, I have been with Virgin media 2 months since having a few more services and the 1st of June they took £187 god knows what for I have rung them 3 times twice promised a return call and still nothing is right.
---------- Post added at 17:24 ---------- Previous post was at 17:18 ----------
I think a direct Debt can only be for one amount therefore if the company thinks they should be taking more money from you they need a new Direct Debit contract to be signed by the customer or they have to ring you up, send a bill in the mail. Which means the customer ultimately has the right to approve the charge.
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09-06-2007, 17:37
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#14
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,705
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Re: no direct debit we wil charge you
It's a standing order that is for a fixed amount whilst our DDs can be varied. According to this site we should all be on Variable Direct Debits and should receive our bill 10 working days before payment is requested so that we can sort out any errors in billing.
I've not had a BB bill since my bills were split in February but that another ongoing 'discussion' I'm having with Virgin.
Jo
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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09-06-2007, 18:03
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#15
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Guest
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Re: no direct debit we wil charge you
The broadband billing system is done via ebilling so you won't get a paper bill. Also its a fixed amount every month.
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