speed issues

shadowdogg · 28-05-2007, 22:39

1)What, specifically, is your issue?

My download package is 4Mb and i only get 300KB/s maximum. This has happened for quite a while now it seems as though my upgrade from 2Mb to 4Mb was not properly successful since 256KB/s is 2Mb. * I know for a fact im paying for 4Mb*

2) Do you have cable TV? If so, is there any reception degradation?

No

3) Have you contacted customer support about this problem? If so, what did they say?

Try removing your router and trying there - same issue. Try to boot into safe mode with networking - same issue. Turning off firewall and anti-virus - same issue.

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)

Rebooting the modem leaving it off for 5-10 second then putting it back in. Not using the router. And trying both LAN ports available on my motherboard

5 Who you are and what you have
a) Where in the country are you?
Nottingham, East Midlands
b) What is your operating system?
Windows XP Professional
c) What is your home network setup?
Buffalo Router with AOSS encryption. Running with 1 Wired, 2 Wireless one being a PC and the other my Wii.
d) If you have more than one computer (off most of the time), is the problem occuring on all other machines?
Yes
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Virgin Media asked me to do so - same problem.
f) Please supply a traceroute from you to www.bbc.co.uk in text format

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:

Reply form 212.58.224.131: bytes=32 time=37ms TTL=117
Reply form 212.58.224.131: bytes=32 time=26ms TTL=117
Reply form 212.58.224.131: bytes=32 time=47ms TTL=117
Request Timed out

Ping statistics for 212.58.224.131:
Packets: sent = 4, recieved = 3, lost = 1 (25% loss),
Approximate round trips times in milli-seconds:
minimum = 26ms, Maximum = 47ms, Average = 36ms

6) Further Info: If you're posting about:
b) Speed issues: Please post at least one speed test which tests speed in both directions.

Using http://www.onestopclick.com/speed_test/speedtest.asp

Your download speed: 1.26Mbps
Your upload speed: 384kbps

mcgeezer · 28-05-2007, 22:45

Try adjusting your Max Transfer Unit value (MTU)

http://support.microsoft.com/default...b;en-us;283165

Do it on your PC first without the router and see what you get... remember to reboot.

englishpaul · 29-05-2007, 01:16

Onestop showed me as 3.15Mbps download and 354 kbps upload.

Two seconds later I got:

Tue, 29 May 2007 00:11:27 UTC

1st 512K took 471 ms = 1087 KB/sec, approx 8957 Kbps, 8.75 Mbps
2nd 512K took 430 ms = 1190.7 KB/sec, approx 9811 Kbps, 9.58 Mbps
3rd 512K took 451 ms = 1135.3 KB/sec, approx 9355 Kbps, 9.14 Mbps
4th 512K took 410 ms = 1248.8 KB/sec, approx 10290 Kbps, 10.05 Mbps

Overall Average Speed = approx 9603 Kbps, 9.38 Mbps

From the Speed Test up there^^^^

I know which one I'd tend to believe...

shadowdogg · 29-05-2007, 10:39

MTU size you recommend?

Well englishpaul - i know for a fact im not getting the speed i should be getting. I was just following the read me format.

Incomplete · 29-05-2007, 10:48

Is the speed poor all the time or is it worse at certain times during the day?
Have you checked your modem's own pages for downstream received power and SNR?

Could you please do this:

ping -n 100 www.bbc.co.uk

Supply just the last few lines showing Ping Statistics etc please.

Don't bother messing with MTU, your pings are high and there was some loss there which won't be due to MTU.

Ta.

shadowdogg · 29-05-2007, 12:43

Ok here it is:

Reply from 212.58.227.76: bytes=32 time=14ms TTL=244
Reply from 212.58.227.76: bytes=32 time=15ms TTL=244
Reply from 212.58.227.76: bytes=32 time=29ms TTL=244
Reply from 212.58.227.76: bytes=32 time=16ms TTL=244
Reply from 212.58.227.76: bytes=32 time=28ms TTL=244
Reply from 212.58.227.76: bytes=32 time=15ms TTL=244
Reply from 212.58.227.76: bytes=32 time=25ms TTL=244
Reply from 212.58.227.76: bytes=32 time=20ms TTL=244
Reply from 212.58.227.76: bytes=32 time=32ms TTL=244
Reply from 212.58.227.76: bytes=32 time=51ms TTL=244
Reply from 212.58.227.76: bytes=32 time=15ms TTL=244
Reply from 212.58.227.76: bytes=32 time=14ms TTL=244
Reply from 212.58.227.76: bytes=32 time=19ms TTL=244
Reply from 212.58.227.76: bytes=32 time=18ms TTL=244
Reply from 212.58.227.76: bytes=32 time=21ms TTL=244
Reply from 212.58.227.76: bytes=32 time=54ms TTL=244
Reply from 212.58.227.76: bytes=32 time=21ms TTL=244
Reply from 212.58.227.76: bytes=32 time=48ms TTL=244
Reply from 212.58.227.76: bytes=32 time=19ms TTL=244
Reply from 212.58.227.76: bytes=32 time=40ms TTL=244
Reply from 212.58.227.76: bytes=32 time=37ms TTL=244
Reply from 212.58.227.76: bytes=32 time=23ms TTL=244
Reply from 212.58.227.76: bytes=32 time=14ms TTL=244
Reply from 212.58.227.76: bytes=32 time=30ms TTL=244
Reply from 212.58.227.76: bytes=32 time=17ms TTL=244
Reply from 212.58.227.76: bytes=32 time=16ms TTL=244
Reply from 212.58.227.76: bytes=32 time=35ms TTL=244
Reply from 212.58.227.76: bytes=32 time=46ms TTL=244
Reply from 212.58.227.76: bytes=32 time=22ms TTL=244
Reply from 212.58.227.76: bytes=32 time=60ms TTL=244

Nedkelly · 29-05-2007, 12:46

Do you have the last bit showng the loss etc .Also what modem do you have?

shadowdogg · 29-05-2007, 12:51

NTL:home one

grey

Ping info:

Reply from 212.58.224.116: bytes=32 time=18ms TTL=245
Reply from 212.58.224.116: bytes=32 time=73ms TTL=245
Reply from 212.58.224.116: bytes=32 time=36ms TTL=245
Reply from 212.58.224.116: bytes=32 time=18ms TTL=245
Reply from 212.58.224.116: bytes=32 time=15ms TTL=245
Reply from 212.58.224.116: bytes=32 time=40ms TTL=245
Reply from 212.58.224.116: bytes=32 time=15ms TTL=245
Reply from 212.58.224.116: bytes=32 time=22ms TTL=245
Reply from 212.58.224.116: bytes=32 time=39ms TTL=245
Reply from 212.58.224.116: bytes=32 time=91ms TTL=245
Reply from 212.58.224.116: bytes=32 time=23ms TTL=245
Reply from 212.58.224.116: bytes=32 time=19ms TTL=245
Reply from 212.58.224.116: bytes=32 time=28ms TTL=245
Reply from 212.58.224.116: bytes=32 time=33ms TTL=245
Reply from 212.58.224.116: bytes=32 time=21ms TTL=245
Reply from 212.58.224.116: bytes=32 time=17ms TTL=245
Reply from 212.58.224.116: bytes=32 time=59ms TTL=245
Reply from 212.58.224.116: bytes=32 time=35ms TTL=245

Ping statistics for 212.58.224.116:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 91ms, Average = 33ms

Nedkelly · 29-05-2007, 12:53

Is it the 100 120 or the 200 as there has been known problems with the 100 and 120

What is the downstream power level and the upstream level and the snr

shadowdogg · 29-05-2007, 22:46

its ntl 120

using another speed test place:

if the snr thing is the http://192.168.100.1/ thing then i have this:

Downstream Receive Power Level : -0.71 dBmv
Downstream SNR : 33.90 dB
Upstream Transmit Power Level : 50.00 dBmv

Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : -0.75 dBmv
Downstream SNR : 33.85 dB

Upstream Frequency : 37500000 Hz
Upstream Transmit Power Level : 50.00 dBmv

Maximum Downstream Data Rate : 4096000 bps
Maximum Upstream Data Rate : 400000 bps

thanks for the help btw

monkey2468 · 29-05-2007, 23:10

Quote:

Originally Posted by shadowdogg

its ntl 120

using another speed test place:

if the snr thing is the http://192.168.100.1/ thing then i have this:

Downstream Receive Power Level : -0.71 dBmv
Downstream SNR : 33.90 dB
Upstream Transmit Power Level : 50.00 dBmv

Downstream Frequency : 402750000 Hz
Downstream Modulation : 256 QAM
Downstream Receive Power Level : -0.75 dBmv
Downstream SNR : 33.85 dB

Upstream Frequency : 37500000 Hz
Upstream Transmit Power Level : 50.00 dBmv

Maximum Downstream Data Rate : 4096000 bps
Maximum Upstream Data Rate : 400000 bps

thanks for the help btw

Your levels are within tollerance. Can you post the data rate bit on the config page?

Incomplete · 29-05-2007, 23:12

He has :p

That's all spot on. Is it worse during the evenings and speedier say at 8-9am?

monkey2468 · 29-05-2007, 23:24

Quote:

Originally Posted by Incomplete

He has :p

That's all spot on. Is it worse during the evenings and speedier say at 8-9am?

Ahh yes, slightly drunk! hic

Probably conjestion if the router and pc has been ruled out.

shadowdogg · 29-05-2007, 23:38

Its like that 24/7

monkey2468 · 29-05-2007, 23:47

Do speed test www.speedtest.net again but choose the France Roubaix as the server. get