email & webmail problem

[welwynrose]

today at work we changed our leased line provider - now I can usually access my work email either from webmail or dowload it via outlook - to access via the internet I need to go to http://195.99.173.212:5108 and put in my username & password or just change my settings in outlook so my outgoing server is 195.99.173.212 & the same again for my incoming server - for some reason it's not letting me access either the webmail or send or receive emails any suggestions??

[Richy99]

this isnt your ntl account your trying to access then?

[Paul K]

Think you need to ask the provider, never heard of them to be honest but it may just have been a glitch or set up issue.

[welwynrose]

Originally Posted by Richy99

this isnt your ntl account your trying to access then?

no this is my work email but you should be able to log in via webmail from anywhere in the world & until yesterday I could download my messages in outlook just by putting the ip address in the pop3/smtp boxes in my email accounts - I checked with out IT guys last night and they could logon to webmail from outside work over the internet so there should be no reason I can't

[simbr]

Can you not see the page at all or is the login just not working?
What sort of error message do you receive in Outlook?

[welwynrose]

if I try to access the webmail page from home - I get the usual page unavailable message if I try a send & receive I get an error message about logoning on to the server - the IT guys are coming back in today so will have another word with them - it's really odd as until we changed ISP I never had a problem

[Richy99]

just wondering to why its in the VM email section thats all

[welwynrose]

Originally Posted by Richy99

just wondering to why its in the VM email section thats all

it's actually a browsing issue & an email issue that I have with VM - I have always used my home boradband to check my work webmail or download email via outlook but yesterday after we changed our Leased Line Provider although I imput the correct information I could no longer access the webmail or download email via VM at home from my work ip address & wondered if this was a problem anyone else had

[Paul K]

Are you specifying a proxy at home? Can you ping the address concerned?

[welwynrose]

Originally Posted by Paul

Are you specifying a proxy at home? Can you ping the address concerned?

haven't specified a proxy haven't tried pinging yet - I will try when I get home

[gavinlew]

5 te4-1.telehouse-north.core.enta.net (87.127.236.38) 0.953 ms 0.922 ms 1.560 ms
6 194.74.65.57 (194.74.65.57) 1.079 ms 1.016 ms 0.884 ms
7 core2-pos14-0.ealing.ukcore.bt.net (62.6.201.85) 1.460 ms 1.806 ms 1.204 ms
8 core2-pos13-3.kingston.ukcore.bt.net (62.6.201.102) 2.153 ms 2.057 ms 2.185 ms
9 interconnect2-gig1-0.kingston.fixed.bt.net (194.72.3.5) 2.115 ms 2.977 ms 3.247 ms
10 ftip002956817.kingston.fixed.bt.net (62.7.100.242) 11.469 ms 11.439 ms 11.717 ms
11 195.99.173.212 (195.99.173.212) 38.591 ms * *

Trace from telehouse london to your VPOP3 server , I would suggest the problem is connectivity based.

also ;

[gavinl@ ]$ telnet 195.99.173.212 5108
Trying 195.99.173.212...

And finally nmap scanning fails as equipment unreachable

Hope this helps.

[Paul K]

Like I said in post 3, might be an idea to talk to your provider to see if there is an issue.

[welwynrose]

were you trying from a ntl line?

[welwynrose]

I've investigated this further & one suggestion that has come up is that VM block port 5108 which is the port for webmail - does anyone have know where I can find this information out from

[Ozzig]

Probably doesn't help, but I get to the link you posted no problem.