Virgin Media, Acceptable use policy or poor service?

[pedrohizzo]

Don't really have much to say about it, i just dont understand how i could have an account with ntl for 5+ years and not have a single speed problem and now virgin media take over and i get this thrust at me as an acceptable service. sorry, just want to vent




so basically i've had my service cut in half because i used it at full speed for less than an hour and i'll be lucky if it returns before early tomorrow morning.

[Hex]

That'll be the much discussed traffic shaping, if you run a search on the forums you'll find numerous posts about it.

Quick sum-up, if you download more than Xmb in Xmin (Dont know the exact values) then your speed gets halved, but should be restored to normal after midnight (off-peak).

[Mechanicus]

...except right now, there are problems all across the board with speed.
Some speculate this is because of the 20mb upgrade, which is hope, but I am not sure.

[Hex]

Naa, if you actually look at his screenshot, it cuts down to an exact and constant rate, that's a cap. If it was due to a fault you'd expect to see a more erratic transfer rate.

[Mechanicus]

That is true, yes.