Cabling for exterior use ?

castlekeep · 10-03-2007, 18:14

Hi,

I had my V+ box installed Wednesday and the installtion engineer also moved my existing STB to another room.

To move the existing STB to the other location he ran a cable up the outside wall and threw the cable across my extensions flat top room. The end of the cable he tacked to the outside wall and then through the wall of the extension into the new location.

Having taking a better look at what he done I now have a cable snaking across my flat top roof and not tacked to any structure.
That is bad enough but I have just found a partly used cable reel that he used for the exterior cable run.
The cable he used is white and the label on the cable reel is printed - NTL SKU#6245-0195 RG59 INTERNAL (WHITE).

I phoned CS who assured me that the cable he has used is correct for exterior use.

Can this cable be used for exterior use or are CS just fobbing me off.

Thanks very much for any advice.

Phil.

Graham M · 10-03-2007, 18:16

I dont see a problem with it personally, as long as it works ok?

ntl engineer · 10-03-2007, 23:00

nope the white cable is for interior and is not water proof he shud of used black catv

jaym812 · 10-03-2007, 23:19

u said 59 that old **** everyone uses 6 or 6Q and also some white cable can be used outside as long as it sunlight resistant i know here at my company are white wire is post some pics of this install

ntl engineer · 10-03-2007, 23:30

well we use rg 6 or rg6q like u said but rg 59 is very old i avent used that for 2 years

jaym812 · 11-03-2007, 00:32

Quote:

Originally Posted by ntl engineer

well we use rg 6 or rg6q like u said but rg 59 is very old i avent used that for 2 years

ntl engineer what do u do for ur company? me i work for comcast over here in the states iam a service tech

castlekeep · 12-03-2007, 13:13

Thanks for everyones input.

So,
1. He has used outdated cable.
and
2. It should not be used for exterior use.

Is that correct ?

Thanks.

Phil.

castlekeep · 12-03-2007, 18:15

Hi Jaym812,

Here are some Pixs of the cable.
It sure looks like the same cable as he used inside the house.

Thanks for the advice.

Phil.

Darrenp · 12-03-2007, 23:42

I have white cable going out downstairs wall and coming back in upstairs wall, I've had no problems.

ntl engineer · 13-03-2007, 08:18

jaym812 iam installs m8 and if we did that with the white cable we wud of been in the office the next day.and castlekeep he must of ran out of black thats all i can say but i wud ring them and get in changed and for the snake on the flat roof some contractors we after get our own insurance as the company will not get it for us

AndyCambs · 13-03-2007, 09:48

I don't like the look of the loose cable on the flat roof - what happens if the wind gets up and it breaks?

richie · 13-03-2007, 10:18

get them back out! No white cable outside and any cable needs to be secure. Make sure you tell them it's the install your not happy with and don't have a fault or a service tech will come out and then pass it back to installs.

jaym812 · 13-03-2007, 21:09

yeah that shouldnt be laid on the roof like that that just lazyness

but here in the usa i see alot worse then that like there was one time i wish i had my dig cam that day someone ran a drop from the pole to the house with underground wire wich was ty rap because u/g dont have messenger on it here all our u/g 6 and 11 drop cables are orange

the first pic suck because i used my cell phone cam and it was getting dark
but anyway that job there is some ****y workmanship

the 2rd pic is one of are pedestal in a newer u/g area

the next one i didnt take my friend who work in a diff system took that one if u look at it there a birdnest in the house box and there **** all over eveything in it that got to suck to work on that

Foo Fighter · 13-03-2007, 21:34

He cant exactly nail into your roof but could pulled it a bit tighter

castlekeep · 14-03-2007, 13:22

Quote:

Originally Posted by richie

get them back out! No white cable outside and any cable needs to be secure. Make sure you tell them it's the install your not happy with and don't have a fault or a service tech will come out and then pass it back to installs.

Hi,
After being transferred to four departments one of which was India who then transferred me back to Portmouth, they are sending an engineer out to replace the cable on Friday.

I told them that the problem was with the Installation and that I have the cable reel that the installer left behind which is clearly marked as "Internal". I felt they didn't appear to beleive me so decided to pass me over to the "Fault" department. This department appeared to be an Indian Call center India who couldn't understand the problem so passed me back to faults somewhere else who sunsequently passed me back to Faults in Portsmouth. The girl there understood and booked the engineer. This took 1.5 hours.
She assured me that the engineer will replace the cable and not just say "no fault" and pass the call back.

I look forward to Friday.

Phil.