03-03-2007, 15:53
|
#1
|
|
Inactive
Join Date: Jul 2005
Location: Plymouth
Age: 35
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
|
New modem
If I phone VM and ask for a new modem to replace my SB4200, will they happily chuck one in the post to me or will I have to wait 3 months for an engineer to come around and install it? I'm perfectly capable of connecting 3 leads so I'd be happy to wait a couple of days to get it rather than a couple of months.
|
|
|
|
03-03-2007, 16:15
|
#2
|
|
cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 40
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,366
|
Re: New modem
Ask them. I think it needs an engineer, though.
|
|
|
|
|
03-03-2007, 16:19
|
#3
|
|
Inactive
Join Date: Nov 2006
Posts: 2,939
|
Re: New modem
You will need an engineer I'm afraid because they will only replace the modem if they find a fault or you're not getting the full service...
|
|
|
|
|
03-03-2007, 17:10
|
#4
|
|
Inactive
Join Date: Jul 2005
Location: Plymouth
Age: 35
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
|
Re: New modem
Would 1Mb qualify as the full service for 10Mb?
|
|
|
|
|
03-03-2007, 17:33
|
#5
|
|
Permanently Banned
Join Date: Jan 2007
Posts: 150
|
Re: New modem
Going by other complaints about Plymouth I wouldn't get too optimistic about it sorting things but couldn't hurt.
They will want to send an 'engineer' sadly.
|
|
|
|
|
03-03-2007, 18:26
|
#6
|
|
Inactive
Join Date: Feb 2007
Posts: 40
|
Re: New modem
Only reason they need to send an engineer is to make the call to activations to have the MAC address added to the network.
Can't see why they couldn't put the number in with a modem and ask you to do it, guess that's what they'll be doing with the 'self install' kits they're gonna be knocking out in the shops.
|
|
|
|
|
03-03-2007, 18:27
|
#7
|
|
cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 40
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,366
|
Re: New modem
Quote:
Originally Posted by janipewter
Would 1Mb qualify as the full service for 10Mb?
|
I would say so. Yous are getting less than I am. 
|
|
|
|
|
03-03-2007, 18:56
|
#8
|
|
Inactive
Join Date: Jul 2005
Location: Plymouth
Age: 35
Services: Sky HD Multiroom, VM XL Phone, VM XXL BB
Posts: 654
|
Re: New modem
It's quite funny how much the speed tests fluctuate over time. This one was done on the 19th of last month. Now only 2 weeks later, look what I get:
http://www.speedtest.net/result/94104442.png
And no that screenshot ISN'T edited at all. I ran the speed test multiple times and it was reporting speeds between 10 and 15Mb.
|
|
|
|
|
03-03-2007, 19:52
|
#9
|
|
Inactive
Join Date: Feb 2007
Posts: 63
|
Re: New modem
I needed a new modem and the engineer was round two days after calling
|
|
|
|
|
03-03-2007, 19:58
|
#10
|
|
Inactive
Join Date: Mar 2006
Location: North West London
Age: 34
Services: BT Infinity Option 2, BT Talk Unlimited, Three PAYG, Giffgaff PAYG, Sky TV Entertainment Package
Posts: 2,962
|
Re: New modem
The guy changed my modem the day he was here, i said it could possibly be due to the modem, he told me they have thousands of the old silver modems in store rooms where people have requested swap overs.
|
|
|
|
|
03-03-2007, 20:31
|
#11
|
|
cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 40
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,366
|
Re: New modem
Just done it again...
|
|
|
|
|
08-03-2007, 16:48
|
#12
|
|
Inactive
Join Date: Oct 2006
Posts: 963
|
Re: New modem
Did you get a new modem then, Jani?
I wasn't allowed a new modem so I cancelled and then signed upto a new contract and they gave me a self-install kit that includes a new modem (I got a Webstar EPC2100R2). No engineer visits and I'm getting the 10Meg that I was suppose to get in the first place.
So my problem was the modem.
Hope you got yours.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 01:07.
|
Join CF
You are here: 
