speed test unsure how to read them

[highlandlassie]

According to my latest bill I am on 10MB. Upgraded last week.

I am using Terayon210 modem, connected by USB. Speed test results as follows

Dublin
upload 158 kbps
download 127 kbps
863 MS PING

London

upload 155 kbps
download 120kbps
108 MS PING

[Stuart]

Those results seem low. Try the speed test link on this page and post the results.

[highlandlassie]

Thanks Stuart.


Sat, 24 Feb 2007 16:43:33 UTC

1st 512K took 35125 ms = 14.6 KB/sec, approx 120 Kbps, 0.12 Mbps
2nd 512K took 59250 ms = 8.6 KB/sec, approx 71 Kbps, 0.07 Mbps
3rd 512K took 44719 ms = 11.4 KB/sec, approx 94 Kbps, 0.09 Mbps
4th 512K took 39219 ms = 13.1 KB/sec, approx 108 Kbps, 0.11 Mbps

Overall Average Speed = approx 98 Kbps, 0.1 Mbps

[Stuart]

Well, as I said, that is unacceptable. I'd phone Virgin and report it to them. Your average speed should be 7 to 10 Mbps, not 0.1

According to http://www.chetnet.co.uk/articles/in...x_v2&id=91&c=4 (an article written by someone who used to work for NTL), your modem is not compatible with the 10 Meg service, and should be replaced.

[coops74]

Originally Posted by highlandlassie

According to my latest bill I am on 10MB. Upgraded last week.

I am using Terayon210 modem, connected by USB. Speed test results as follows

Dublin
upload 158 kbps
download 127 kbps
863 MS PING

London

upload 155 kbps
download 120kbps
108 MS PING

This is a very old modem,i would suggest getting a new 250 model installed and running it through an ethernet connection,give customer services a call looks like you have a slow speed issue,i can guess it will be the modem

---------- Post added at 17:09 ---------- Previous post was at 17:07 ----------

I have a 250 modem on a 10mb connection and i am getting a 9.6MB download back off it and 480 upload but it does vary

[highlandlassie]

Phoned up and got India - said my modem is OK and got me to type in a number - tools,internet option, connections, settings and tick proxy server.

May well phone them up and request a new modem - tried phoning again - CS closed now until Monday

[coops74]

Was it ok before you upgraded the speed

[highlandlassie]

coops74 - no it was still slow - thought by upgrading, things would be faster, and only relelised I had been put on the 10MB when I got my bill in. Didn't think it was going to happen until Tuesday next week.

When I spoke to CS they assured me my modem would take the 10MB, as I read on here, it wouldn't. Now I have the link I can argue with them, and before I sign for the VIP package, I will want a new modem

[Stuart]

I'd trust the article at chetnet. I know the guy that owns the site, and he used to be very high up in NTL (in fact, I think he was in charge of the team testing new hardware), so I trust his article.

[highlandlassie]

thanks for all the replies. Did another test

Sat, 24 Feb 2007 17:30:23 UTC

1st 512K took 9813 ms = 52.2 KB/sec, approx 430 Kbps, 0.42 Mbps
2nd 512K took 35156 ms = 14.6 KB/sec, approx 120 Kbps, 0.12 Mbps
3rd 512K took 4750 ms = 107.8 KB/sec, approx 888 Kbps, 0.87 Mbps
4th 512K took 40672 ms = 12.6 KB/sec, approx 104 Kbps, 0.1 Mbps

Overall Average Speed = approx 386 Kbps, 0.38 Mbps

[Stuart]

You need a new modem, and possibly to get an engineer to look at the connection.

[leics poshie]

When i run the speed test on speedtest.net it just doesnt move are my settings wrong

[Nikesh]

You definitely need a new modem if your on 10Mb. The Terayon's aren't capable, ring back CS and hope you get someone that knows about the modem. Use ethernet if you can as well.

[virginmedia]

You defo need a new modem and dont use USB its rubbish use ethernet it does not require any drivers

[Richy99]

stop using USB is the first suggestion