Degraded service

joesnake · 12-06-2005, 13:34

Hi all,

Am hoping that one of the NTL guys here can get me some definitive info on when the degraded service fault in BishopÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ €šÃ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢s Stortford might be resolved, and what is causing it.

The fault has been included in Service Status since last December. I have called CS and BB support on a number of occasions and get different answers each time. The last time I called they said it would be resolved in 7 days, that was a month ago.

To be fair to NTL they have given me 2 months BB credit and my monthly bill has been reduced for the next 12 months. But I would rather have a full service.

Any info would be appreciated.

Chris W · 12-06-2005, 13:49

The problems are being caused by the cable network in the area, i have no idea when they will be resolved, but it is not likely to be soon- some major work needs to be done to improve the quality of service.

Ignition · 12-06-2005, 13:55

Quote:

Originally Posted by monkeybreath

The problems are being caused by the cable network in the area, i have no idea when they will be resolved, but it is not likely to be soon- some major work needs to be done to improve the quality of service.

No comment.

joesnake · 14-06-2005, 19:32

Thanks for the reply monkeybreath.

Looks like I will have to go through the official complaints procedure and if necessary make a complaint to Ofcom.

Chris W · 14-06-2005, 19:49

Quote:

Originally Posted by joesnake

Thanks for the reply monkeybreath.

Looks like I will have to go through the official complaints procedure and if necessary make a complaint to Ofcom.

doubt that would make a difference to be honest...

you have had a reduced service, and ntl have given you refunds and a lower monthly payment to reflect this

can't see ofcom being very interested...

i have just checked and there is some work going on in Bishop's Stortford next week which may improve things, won't fix it permanently, but may help things.