Problem with new Set-top box
04-05-2005, 16:58
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#1
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Inactive
Join Date: May 2005
Services: NTL Cable & Cable Broadband
Posts: 4
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Problem with new Set-top box
I have had a new set top box (Pace 400 apparently) installed and since that time cannot get through to the internet. I had great difficulty registering the PC at "start.ntl" and now I can only receive e-mail, can't send and I can't browse any web pages. NTL say it must be my PC, the only change being their box!
Anyone experienced these problems and found a fix??
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04-05-2005, 17:32
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#2
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
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Re: Problem with new Set-top box
Have you tried resetting the pace stb?
have you tried to access the IP address of the STB (192.168.1.100 i think)
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04-05-2005, 17:33
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#3
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 39
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Problem with new Set-top box
Quote:
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Originally Posted by david.ewles
have you tried to access the IP address of the STB (192.168.1.100 i think)
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That only works with cable modems- not STBs.
Are you getting a valid ip address? can you ping fqdns and ip addresses from a command prompt?
Which version of windows? usb/ ethernet?
EDIT: how rude of me! ....... 
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04-05-2005, 17:38
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#4
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,876
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Re: Problem with new Set-top box
__________________
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
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04-05-2005, 17:53
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#5
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Inactive
Join Date: May 2005
Services: NTL Cable & Cable Broadband
Posts: 4
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Re: Problem with new Set-top box
Thanks very much folks, I'll try some of those when I get home.
Can't get any web pages there at present! 
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05-05-2005, 16:56
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#6
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Inactive
Join Date: May 2005
Services: NTL Cable & Cable Broadband
Posts: 4
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Re: Problem with new Set-top box
I'm using the USB converter to my STB. Windows XP Home Edition SP 1 plus patches.
I can ping 192.168.8.100 and 192.168.4.100 which it says are my DNS servers from an NSLOOKUP. What's FQDNS?
If I do get through to a web page, it's incomplete and takes about 5 minutes (not good on a 1Mb connection) and I can't send any e-mail, but I do receive OK.
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09-05-2005, 15:47
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#7
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Inactive
Join Date: May 2005
Services: NTL Cable & Cable Broadband
Posts: 4
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Re: Problem with new Set-top box
I've tried those things, still the same I'm afraid. The one thing I have noticed is that the USB converter now shows an orange light instead of a green one. I assume this means a move from 10Mb to 100Mb comms? Would this be the cause of my problem? 
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