Power Levels on Modem

Snakebite · 30-04-2005, 14:08

Hi, I'm new to the forum

I moved house about 2 months and and got blueyonder re-installed and now the conection has completely dropped.

When they installed at the new house, the weren't happy with the signals and put a new drop to the house. Also, I don't have a TV service and the modem is plugged straight in without any splitters on the shortist lenght of cable at the friont on the house.

Starting this weekend, the modem can't aquire a up stream. The upsteam power level is stuck on the max at 58 dBmv. Downstream is mainly 36 DB SNR and Power Level of -10 dBmV but sometimes does very as much to 17 DB and -19 dBmV.

I've have also had a look at a neighbours connection and there upstream power level is stuck at 58 dBmV.

I've phoned technical support and they can't get a Engineer out till next weekend since I have to be home for some reason which I think is complete crap since the problem looks like it's the whole node if the neighbours upstream is so high as well.

I then phoned Customer Services rquesting cancelation of contract (had to sign a new one year since I moved house) and only got them to agree to cancel if their fault can't be resolved next weekend.

Does anyone have any other ideas of trying to make Telewest come out and look at there faulty network more quickly.

paulyoung666 · 30-04-2005, 15:13

hi and

to the site , if they say they cant get an engineer they cant get an engineer out to you

, i dont see how you can force their hand to be honest , 1 thing i am surprised about is the fact that you had to sign a new 1 year contract just for a house move , dont seem right to me at all

, btw , i hope you enjoy your stay here

Snakebite · 07-05-2005, 15:58

The telewest guy came today and fixed the problem with the signal in the cabinet down the road - took about 20 minutes.

Now the downstream is 35 DB and 1 dBmV and the upstream is 45 dBmV so I'm a happy bunny now with the internet back

Doc · 18-06-2005, 15:13

Snakebite

Can u tell me how to measure these upstreams etc??

What should the readings be for a 2mb service???

I ask because Ive just moved house and I had a great "ping" to game servers in the UK. I now fluctuate up tp about 700 odd!!!!! Never had that problem at my old house.

I take it readings can vary from estate to estate????

Any advice would be great.

Doc · 21-06-2005, 10:31

anybody????????

Chris W · 21-06-2005, 10:38

what kind of cable modem are you using?

Doc · 21-06-2005, 20:30

the standard surf modem from telewest.

BTW, its thedbv readings etc im interested in, I know my kbs upload etc.

Chris W · 21-06-2005, 20:40

http://homepage.ntlworld.com/robin.d...l.html#sbdiags

all the info that you should need is there

Doc · 22-06-2005, 19:13

Thanks MB, does this look OK for a 2mb service??

link

Thanks.

Chris W · 22-06-2005, 19:50

power level is a bit low.... won't break your connection completely but you are likely to see a degraded service.... time to book an engineer methinks

Doc · 22-06-2005, 20:18

What should it be MB??

Upload or download power level??

Chris W · 22-06-2005, 20:22

http://www.cableforum.co.uk/board/sh...ad.php?t=26006

this should help....

there is also information in the website that i linked to.

Doc · 22-06-2005, 20:45

many thanks MB, will give it some research. Call to TW 2morrow!!!