Completely hacked off :(

Bifta · 16-12-2004, 23:34

I got an email from Wanadoo today saying that they've cancelled my ADSL account, something I NEVER requested. I called them up about it and was told that the account will cease in a few days, the cease on the line has been sent to BT and will happen on the 30th and even though it was a mistake on their behalf there's nothing they can or will do about it. I work from home and need broadband but because of their cock up I'm going to lose my ADSL early next week and won't be able to get a new account installed until next year because they apparently can't contact BT and stop the cease.

Does anyone know anything I can do about this? Or anyone I can contact?

I was wondering if it was possible for me to contact BT and get the line ceased earlier (or something) so I can spend the xmas period without broadband and be up and running after the holidays.

Richard M · 16-12-2004, 23:49

You could try phoning OFCOM on 0845 456 3000.
Also, see this page:
http://www.ofcom.org.uk/contact_ofcom/tel_issues/

I can't believe the situation you're in, why did you leave Nildram in the first place dude?

You could try Russ because he works for BT TS but going by the experience I had when I worked for them, he won't be able to help much.

skyblueheroes · 16-12-2004, 23:54

Bifta - Call Pipex. You know it makes sense !!!

Bifta · 16-12-2004, 23:56

Quote:

Originally Posted by skyblueheroes

Bifta - Call Pipex. You know it makes sense !!!

That's not going to get me ADSL any quicker, I still have to wait for the cease line on the 30th and then another 1-2 weeks for an install, which also means I'll lose my job, not that wanadoo are interested because "they don't support business use".

Richard M · 16-12-2004, 23:59

FYI SB: Pipex now own Nildram, sadly...

Bif: Call Nildram or some other decent ISP and see what they can do for you, most likely they'll be more than happy to take you on.

Bifta · 17-12-2004, 00:04

That's just it, they can't "take me on" until the line has been ceased and reprovided, and that's not until the 30th of December.

bopdude · 17-12-2004, 00:04

Quote:

Originally Posted by Bifta

That's not going to get me ADSL any quicker, I still have to wait for the cease line on the 30th and then another 1-2 weeks for an install, which also means I'll lose my job, not that wanadoo are interested because "they don't support business use".

Not that it helps your ' home use ' and I don't know what sort of acess you need for buisness but isn't there a neigbour or friend that could see you through

kinda, " can i borrow a cup of " type thing.....

failing that how about your library ? ours has BB, would that help ?

Bifta · 17-12-2004, 00:06

Quote:

Originally Posted by bopdude

Not that it helps your ' home use ' and I don't know what sort of acess you need for buisness but isn't there a neigbour or friend that could see you through

kinda, " can i borrow a cup of " type thing.....

failing that how about your library ? ours has BB, would that help ?

I'm a web developer, I can't use a library, I can't ask a neighbour either, one of them is nearly 90 and disabled and the other is actually older.

**Paul** · 17-12-2004, 00:13

use dialup for a couple of weeks ?

Steve H · 17-12-2004, 00:13

Surely you can test sites locally and upload at a mates in the meanwhile?

Tried ringing BT to see what there take is ?

Bifta · 17-12-2004, 00:15

Quote:

Originally Posted by Paul M

use dialup for a couple of weeks ?

I think that's about the only solution

Bifta · 17-12-2004, 00:16

Quote:

Originally Posted by Steve H

Surely you can test sites locally and upload at a mates in the meanwhile?

Tried ringing BT to see what there take is ?

No, I'm in constant contact with customers via email all day, as well as my boss via MSN, I upload files on average 100's of times a day, just not practical in the slightest.

Richard M · 17-12-2004, 00:19

I'm sure your boss will understand Bif, but if there is anything I (or any of us) can do to help just let us know.

Bifta · 17-12-2004, 00:20

Quote:

Originally Posted by Richard M

I'm sure your boss will understand Bif, but if there is anything I (or any of us) can do to help just let us know.

Unless someone who works for BT can do a cease and reprovide like .. in the next day or two, I'm kinda knackered

thanks for the offer though.

Steve H · 17-12-2004, 00:23

That a call for Russ? :p

He might be able to get some info for you.