Instalation problems!

[kage]

I had the modem installed about a WEEK ago. i tryed registering via the cd but it just wouldnt work. i phoned them up and they said there was something wrong with my computer and there was nothing they could do. i tryed registering without the cd but i got this msg wen i tryed
We are sorry but your order details are incomplete and we are unable to register your cable modem until the order has been completed. You will need to call our customer support team to complete your complete your order. Please contact our customer support on 0800 052 2000 for help.

What does this mean??? please help i loose all internet connections on the 13th December.

[paulyoung666]

hi and to the site , there are some very useful ntl peeps on here who i am sure will be more than willing to help when they see your plea , hang around a bit

to Cable Forum, kage.

there were issues recently, where there was a backlog on the registrations, but I thought it had been cleared.

I think all you can do is phone CS, as advised, and make sure your account is properly set up at their end.

In the meantime, how are you trying to connect - usb or ethernet?

<edit> & no - I don't work for ntl but like Paul says, there are several helpful members around here, that do

[kage]

Ok iv tried without the cd and it says my order information is not complete?? i really dont understand this and im starting to think its not worth it at all!

[kage]

usb. ethernet doesnt seem to work.

have to logout for a bit - back later, hope you get something sorted

[maverick]

Originally Posted by kage

I had the modem installed about a WEEK ago. i tryed registering via the cd but it just wouldnt work. i phoned them up and they said there was something wrong with my computer and there was nothing they could do. i tryed registering without the cd but i got this msg wen i tryed
We are sorry but your order details are incomplete and we are unable to register your cable modem until the order has been completed. You will need to call our customer support team to complete your complete your order. Please contact our customer support on 0800 052 2000 for help.

What does this mean??? please help i loose all internet connections on the 13th December.

This is probably an error with the registration data base,this should be easy to fix but you will need to contact tech support to do this for you.

Originally Posted by kage

usb. ethernet doesnt seem to work.

if you can get your network card shown as working in device manager, without the rj45 plugged in, the the problem may be the cable from pc to modem.

ethernet is the way to do it, not usb

- and what maverick said

[kage]

when i tryed using the cd it said cannot connect to your default gateway would this effect doing it without the cd???

Originally Posted by kage

when i tryed using the cd it said cannot connect to your default gateway would this effect doing it without the cd???

yes - what operating system are you using - win xp, 98, unix, etc ?

[Marge]

It's a problem on the account setup, if you want to pm me your details I can have a look tomorrow

Originally Posted by Debsy42

It's a problem on the account setup, if you want to pm me your details I can have a look tomorrow

there's an ...

seriously kage, Debsy works for ntl & it's safe to send her your details - get a mod or admin to confirm that, if you have any further concerns

[Tezcatlipoca]

Consider it confirmed


You can trust Debsy, kage.

[kage]

ok but what details do you need? list them please =)