Talk unlimited but still billed for 7 hours
21-07-2004, 16:57
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#1
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cf.mega poster
Join Date: Jan 2004
Age: 61
Posts: 2,242
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Talk unlimited but still billed for 7 hours
Hi all
I subcride to talk unlimited so do not expect to be charged for many calls. Last month I was charged for a total of 7.42 hours on calls which I presume did not qualify (155 calls : 5 calls per day ! ) I can't beleive this is correct because most of my calls are to 01 numbers and I rarly even make 5 calls per day.
Any ideas
thanks
MB
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21-07-2004, 17:00
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#2
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 55
Posts: 10,571
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Re: Talk unlimited but still billed for 7 hours
what sort of amount are we talking about here ??????????? , is there any chance you could scan the bill and post it ???????? , obviously remove any personal info before you do it  
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21-07-2004, 17:01
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#3
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Talk unlimited but still billed for 7 hours
The number of calls and hours of calls that are shown on your bill include those that are free. I have had bills showing over 100 hours of calls and over 100 calls (back in dial-up days) but with zero call costs.
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21-07-2004, 17:08
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#4
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,159
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Re: Talk unlimited but still billed for 7 hours
What region are you in?
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21-07-2004, 19:46
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#5
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cf.mega poster
Join Date: Jan 2004
Age: 61
Posts: 2,242
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Re: Talk unlimited but still billed for 7 hours
Quote:
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Originally Posted by ianathuth
The number of calls and hours of calls that are shown on your bill include those that are free. I have had bills showing over 100 hours of calls and over 100 calls (back in dial-up days) but with zero call costs.
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OK this makes sense................if the calls shown include free ones then that's ok. That would appear correct because of the low amount charged.
Thanks everyone for the help...
BUT saying that if the total calls made = 3 p per minute then 7.42 hours at 3p = 7.7 * 60 *.03 which = about £ 13.86 under the £15.50 I am paying each month for talk unlimited 
Bad deal !!!!!!!!!!!!!!!!!!
Regards
Mike
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21-07-2004, 23:35
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#6
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,159
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Re: Talk unlimited but still billed for 7 hours
Plus a 5p connection charge for each call. 155 calls would be £7.75 on top of the amount above. So you save over £5.00 a month.
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21-07-2004, 23:51
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: Talk unlimited but still billed for 7 hours
There is no 5p connection charge on qualifying calls on a call plan.
The only exception to this is the automatic free cable to cable to calls which DO have a 5p charge.
Qualifying calls made on Talk Unlimited 24, Talk Unlimited, Talk Unlimited Local really ARE free (up to 60 minutes), there is no connection charge, minimum charge, or any other hidden charge for calls that last less than 60 mins.
__________________
BC FORUMS (established 2002)
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23-07-2004, 17:46
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#8
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Inactive
Join Date: Jul 2003
Age: 45
Services: mushroom mushroom
Posts: 185
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Re: Talk unlimited but still billed for 7 hours
If you were on no talk plan at all - you still get the free local calls (apart from connection charge) However - is there the 1 hour time limit on this?
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