I've seen this problem too. Although in a slightly different kind of way.
Mate of mine sometimes couldnt connect, at all, not been connected to be disconnected and the same thing happened.
Sometimes he found if he tried to access email it worked for a little while, but couldnt browse the web. So sending and receiving emails for £10 month really irked him. NTL tech support couldnt help, I couldnt help.
We formatted windows, we updated windows, we checked drivers, hardware, nothing could sort it out.
We even went as far as checking all the telephone cables, and making sure no phones were connected on the line.
Never seen this trouble, except with onboard modems though.
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