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Ntl outsourcing swansea tsb to IBM
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Old 16-06-2004, 22:37   #1
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Ntl outsourcing swansea tsb to IBM

hi all....

any comments or opinions on this....
http://www.ntl.com/mediacentre/press/display.asp?id=335

apparently staff at the swansea callcentre were today briefed that as from later this year....september i think it was??? the callcentre will be outsourced to IBM...and IBM will be outsourcing the staffing to Manpower.

good or bad????
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Old 16-06-2004, 22:41   #2
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Re: Ntl outsourcing swansea tsb to IBM

wtf ?????
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Old 16-06-2004, 22:45   #3
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Re: Ntl outsourcing swansea tsb to IBM

yes indeed.... changes in employment though... same staff, same place, same contract, just a different employer. I was going to mail you debsy with the news but didn't get a chance today!
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Old 16-06-2004, 22:46   #4
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Re: Ntl outsourcing swansea tsb to IBM

OMG everyone is going to be on agency books at this rate.It's no fun as you are always the first out of the door when push comes to shove.

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Old 16-06-2004, 22:48   #5
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Re: Ntl outsourcing swansea tsb to IBM

Well, we all thought it was very strange when we tried to transfer calls from 7.30 pm on to be told that the call centre was closed until tomm, no-one bothered to tell us what was going on

MB, hope everything is ok for you chuck
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Old 16-06-2004, 23:18   #6
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Re: Ntl outsourcing swansea tsb to IBM

Hmmm, the link above relates to May 2001.....
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Old 16-06-2004, 23:21   #7
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Re: Ntl outsourcing swansea tsb to IBM

Link is about IT outsourcing not a call centre.
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Old 16-06-2004, 23:25   #8
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Re: Ntl outsourcing swansea tsb to IBM

Is anyone really surprised that something like this was gonna happen?

The same thing happened to most of the people in my sister-in-laws IT department in BAEsystems. Ended up costing BAE more for its IT support after making the IT department a seperate company, than it did when it was 'inhouse'.

Just more evidence as to what a shower ntl management are.
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Old 16-06-2004, 23:37   #9
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Re: Ntl outsourcing swansea tsb to IBM

Same happened where i work. Outsource to IBM, then the IBM contract was cancelled because they were pathetic. Now its outsourced to another provider. About 90% of coding is done in India too.

NTL management will have made the decision based upon cost.
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Old 16-06-2004, 23:50   #10
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Re: Ntl outsourcing swansea tsb to IBM

apologies for the out of date link.....was the only relevant news regarding ntl outsourcing to IBM i could find....
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Old 16-06-2004, 23:57   #11
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Re: Ntl outsourcing swansea tsb to IBM

Looks like it hasn't been released to the press yet. Remember, these half-arsed decisions take time to filter though...
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Old 16-06-2004, 23:58   #12
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Re: Ntl outsourcing swansea tsb to IBM

I had a PM today from someone in the TSB at Swansea who wants to remain annoymous - apparently this is going ahead very soon.
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Old 17-06-2004, 00:01   #13
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Re: Ntl outsourcing swansea tsb to IBM

1st September, as I understand it.
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Old 17-06-2004, 11:01   #14
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Re: Ntl outsourcing swansea tsb to IBM

If our contacts are with Manpower, what protection do we have from IBM cutting staff or getting rid of staff that don't conform (rebellious, union minded, sick etc) without notice?
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Old 17-06-2004, 11:04   #15
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Re: Ntl outsourcing swansea tsb to IBM

Your contract of employment will or will not be renegotiated. As it sounds like there is some unionisation, this will need to be done with their input.

Ususally contracts of employment transfer as is with a continuous service link, so it is not like you are starting a new job, but still working for the same eer for say 5 years.
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