No Internet access

Stokiemike · 14-05-2004, 15:27

Hi finally got my cable modem today and i set it up fine register it fine aswell restarted everything but can not seem to get any web sites or nuthing
any ideas thanks a lot
Stokiemike

threadbare · 14-05-2004, 15:33

check you have a valid IP address start > run > command > ipconfig -post the results here

also check there are no proxies set internet explorer > tools > internet options > connections > lan settings

paulyoung666 · 14-05-2004, 16:08

firewall issue ??????????????

Stokiemike · 14-05-2004, 16:13

hi my ip addy is coming up as Mod Edit (Tez): IP removed for member's protection

mac addy is Mod Edit (Tez): MAC removed for member's protection
my upstream is 28784000
my downstream is 5867500000

I am in the stoke area

cheers hope this helps

Mod Edit (Tez): Hi Stokiemike It's best not to post your full MAC & IP address. I'd suggest PMing your details to Debsy42 or monkeybreath as they both mention later in the thread - both work for NTL & are v helpful

Stokiemike · 14-05-2004, 16:14

Hi no firewall enabled both xp and zonealarm

Marge · 14-05-2004, 16:15

Looking at that I would say you're not actually registered for the service. Try going to https://autoreg.autoregister.net and following that through (again ??) and then post ip address once you've done that. Unplug the modem for at least 30 seconds after registering.

Stokiemike · 14-05-2004, 16:26

Just done the reg again and ip still the same

paulyoung666 · 14-05-2004, 16:28

maybe not the best idea to post the i.p. address , i can ping and tracert it

edit , did you mean neither zone alarm or xp firewall is enabled ??????????

Marge · 14-05-2004, 16:28

Did it accept your pin number and everything ok??? That IP address says that you're not registered. Did you get a subscriber number and email address ?? Do I sound like the Gestapo ??

paulyoung666 · 14-05-2004, 16:30

Quote:

Originally Posted by Debsy42

Did it accept your pin number and everything ok??? That IP address says that you're not registered. Did you get a subscriber number and email address ?? Do I sound like the Gestapo ??

gestapo , no , top person yes

Stokiemike · 14-05-2004, 16:32

Yh reg is ok everything goes fine once it had fin i turned off the laptop and then the cable modem switch the modem bk on and then the laptop

Marge · 14-05-2004, 16:36

Somethings gone wrong somewhere, maybe the modem hasn't actually activated itself on the system so the account is showing as registered but with no modem attached. Suggest ringing tech support and asking them to check, would have checked for you but not in today. Easy problem to sort out, don't worry

Stokiemike · 14-05-2004, 16:36

but still no internet :-(

Stokiemike · 14-05-2004, 16:38

Hi m8 not to sounds cheecky or anything but is there anychance you could check when u are in
would be greatful
thanks

Chris W · 14-05-2004, 16:40

if you open a command prompt and type ipconfig /release then try ipconfig /renew. does it bring back the same ip address?

Try leaving the modem off for a good minute before rebooting it. If you still can't connect, try the registration page again, should be telling you that you are already registered and not let you go through it again.

If that doesn't work, i can have a look at this tomorrow for you when i am in work.

MB