well it had to happen at some point
10-05-2004, 17:57
|
#1
|
|
Guest
Location: Teesside
Services: Evilness
Posts: n/a
|
well it had to happen at some point
Yes after 2.5 years of being a BB user with NTL, I finally have my first gripe with it.
Its broke!
Cable modem has no lights except the Power light and it cannot lock onto a downstream signal.
I reported it on Saturday morning, 08:30 and I had to call local NTL today to find out why no one has been in touch.
Engineer scheduled for a visit tomorrow, but that makes it 5 days without access.
I guess I shouldnt really complain but its annoying when paying for a 1Mb service and you cant use it in anyway for 5 days.
Still as long as its repaired quickly and on Tuesday night I can honestly forgive NTL lol.
Oh and for the record tech support think the modem is fried 
|
|
|
|
|
10-05-2004, 18:08
|
#2
|
|
Inactive
Join Date: Apr 2004
Location: Portsmouth
Age: 35
Services: TV, 2mb Broadband, Telephone.
Posts: 28
|
Re: well it had to happen at some point
Hmm, mine borked two days ago .. There was a break in one of the mainsteam lines to the neighbourhood i live in. Phone, TV and Broadband went down from 2pm to 8pm!!! My life virtually came to a standstill!
Oh well, it has to happen sometimes!
|
|
|
|
10-05-2004, 18:12
|
#3
|
|
Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 55
Posts: 10,571
|
Re: well it had to happen at some point
compensation or a freebie time i reckon , it worked for me the one and only time i was without service 
|
|
|
|
|
10-05-2004, 18:15
|
#4
|
|
Guest
Location: Teesside
Services: Evilness
Posts: n/a
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by paulyoung666
compensation or a freebie time i reckon , it worked for me the one and only time i was without service |
Perhaps your right, but I'd settle for an explanation why 512K ADSL is faster than 600K Cable.
I've had a few theories put forward, one is that NTL are rigging speeds.
Back on topic, how do I go about requesting NTL to refund the days I've not had service?
PS I'm at work now in case you wondered how I was posting.
|
|
|
|
|
10-05-2004, 20:05
|
#5
|
|
cf.mega poster
Join Date: Jun 2003
Posts: 2,499
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by timewarrior2001
Perhaps your right, but I'd settle for an explanation why 512K ADSL is faster than 600K Cable.
I've had a few theories put forward, one is that NTL are rigging speeds.
Back on topic, how do I go about requesting NTL to refund the days I've not had service?
PS I'm at work now in case you wondered how I was posting.
|
Are you in an ex-Cable & Wireless area, timewarrior?
__________________
BC FORUMS (established 2002)
|
|
|
|
|
10-05-2004, 20:15
|
#6
|
|
Inactive
Join Date: Apr 2004
Posts: 477
|
Re: well it had to happen at some point
Just ring customer service, I once wasnt able to use one of out STB's for a week while I waited for them to do a repull and they refunded me for the week.
|
|
|
|
|
11-05-2004, 11:05
|
#7
|
|
Inactive
Join Date: Nov 2003
Location: Oldham, Manchester
Posts: 269
|
Re: well it had to happen at some point
512k ADSL is not faster than 600k cable. If it is for you, then there is a problem somwhere.
with 512k ADSL you will get a max of around 60kb/s. With ntl 600k you will get a max of around 70kb/s
|
|
|
|
|
11-05-2004, 11:58
|
#8
|
|
Inactive
Join Date: Apr 2004
Posts: 477
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by badnbusy
512k ADSL is not faster than 600k cable. If it is for you, then there is a problem somwhere.
with 512k ADSL you will get a max of around 60kb/s. With ntl 600k you will get a max of around 70kb/s
|
Agreed!
|
|
|
|
|
11-05-2004, 12:09
|
#9
|
|
Inactive
Join Date: Jun 2003
Location: Yorks
Age: 56
Services: VM TV package. VM phone and 200MB internet & slow Tivo
Posts: 2,332
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by OL1V3R
Hmm, mine borked two days ago .. There was a break in one of the mainsteam lines to the neighbourhood i live in. Phone, TV and Broadband went down from 2pm to 8pm!!! My life virtually came to a standstill!
Oh well, it has to happen sometimes!
|
Surely you mean your virtual life came to a standstill?
|
|
|
|
|
11-05-2004, 12:20
|
#10
|
|
cf.mega poster
Join Date: Jan 2003
Posts: 4,984
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by badnbusy
512k ADSL is not faster than 600k cable. If it is for you, then there is a problem somwhere.
with 512k ADSL you will get a max of around 60kb/s. With ntl 600k you will get a max of around 70kb/s
|
Would be correct - apart from the proxy servers being in the way. Most users measure there download speed from websites so the download speed can be much slower going via the proxy than on ADSL that has no proxy's (most of the time).
|
|
|
|
|
11-05-2004, 13:14
|
#11
|
|
Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by badnbusy
512k ADSL is not faster than 600k cable. If it is for you, then there is a problem somwhere.
with 512k ADSL you will get a max of around 60kb/s. With ntl 600k you will get a max of around 70kb/s
|
This is not quite so clear cut and depends on what you are doing with your connection. If you are using applications that tend to saturate your upstream then downstream on NTL 600k can slow to a much lower speed than is the case with ADSL 512k.
|
|
|
|
|
11-05-2004, 17:34
|
#12
|
|
Guest
Location: Teesside
Services: Evilness
Posts: n/a
|
Re: well it had to happen at some point
well, thats a laugh, Engineer informed I had my speaker cable plugged into modem and that there was no fault with modem??????
Problem is, only speakers in there are connected to PC and working correctly.
I'm hoping this wasnt a vain attempt to negate any responsibility, how can a speaker wire be plugged into a SACM and prevent it from working? The modem was lit up but only th epower light, it couldnt lock onto a downstream signal??? Someone please tell me this engineer was joking.........please........anyone?
|
|
|
|
|
11-05-2004, 17:54
|
#13
|
|
Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 55
Posts: 10,571
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by timewarrior2001
well, thats a laugh, Engineer informed I had my speaker cable plugged into modem and that there was no fault with modem??????
Problem is, only speakers in there are connected to PC and working correctly.
I'm hoping this wasnt a vain attempt to negate any responsibility, how can a speaker wire be plugged into a SACM and prevent it from working? The modem was lit up but only th epower light, it couldnt lock onto a downstream signal??? Someone please tell me this engineer was joking.........please........anyone?
|
i hope you have been onto ntl and told them about this , it wouldnt surprise me if the silly b@stard didnt electrocute himself somewhere , what sort of ppl are ntl employing if this sort of thing happens 
|
|
|
|
|
11-05-2004, 18:33
|
#14
|
|
Inactive
Join Date: Oct 2003
Location: Bracknell
Age: 54
Services: NTL Telephone
3M Broadband - CM
Sky TV
Posts: 1,246
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by paulyoung666
i hope you have been onto ntl and told them about this , it wouldnt surprise me if the silly b@stard didnt electrocute himself somewhere , what sort of ppl are ntl employing if this sort of thing happens |
Now now Paul - play nicely with the poor engineers ....
There are some good ones out there - but there are also some real ar53holes who couldn't tell a modem from a laptop 
Timewarrior - I hope you called NTL and told them this - I'm sure some of the guys at CM support would be unavailable for a while due to laughing too much 
But seriously - let NTL know, and get someone out to do the job properly...
|
|
|
|
|
11-05-2004, 19:00
|
#15
|
|
Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 55
Posts: 10,571
|
Re: well it had to happen at some point
Quote:
|
Originally Posted by zovat
Now now Paul - play nicely with the poor engineers ....
There are some good ones out there - but there are also some real ar53holes who couldn't tell a modem from a laptop
Timewarrior - I hope you called NTL and told them this - I'm sure some of the guys at CM support would be unavailable for a while due to laughing too much
But seriously - let NTL know, and get someone out to do the job properly... |
couldnt agree more my mate , and i have repped accordingly , this needs jumping on though 
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 08:47.
|
Join CF
You are here: 
