Some channels not working, some pixelating, rest fine

[Xeikon]

I've had a search and no-one else seems to have the same problem.

Sky 1 and BBC1 2 ITV etc all fine but UKGOLD and several other UK channels either don't work or the picture is breaking up.

Any clues

[Nikko]

Welcome to the Forum Xeikon

Just maybe, for some reason you are not receiving your subscribed package?

Without being funny are you paid up to date? Have you subscribed to a limited offer that is now expired?

A quick call to CS in the morning should resolve this.

[Xeikon]

Yes I'm paid up to date.

The first channel to be affected was ukgold. It started pixelating and now it doesn't work at all just a black sreen. I've pressed up, down then blue and the report says errors 65532 in 0.5 secs

[Nikko]

Originally Posted by Xeikon

Yes I'm paid up to date.

The first channel to be affected was ukgold. It started pixelating and now it doesn't work at all just a black sreen. I've pressed up, down then blue and the report says errors 65532 in 0.5 secs

OK basics out the way then - have you rebooted the box?

Sounds a bit like you need a visit from an engineer - I would call CS.

It sounds like you are mixing a multiplex (Mux 7 on Langley). Its going to be a levels issue, so like Pem says you need to call CS to get a tech visit.

[Xeikon]

Thanks for the info I'll give CS a ring...good job I've nothing planned for this evening

edit:- how can I miss one mux?

Originally Posted by Xeikon

Thanks for the info I'll give CS a ring...good job I've nothing planned for this evening

If you know which channels are affected I can let you know how many Multiplexes are affected.

[Xeikon]

Ok here's my list so far (I haven't been through them all yet)

Bad
72
101
122

Not working
31
100
112
123
137

I spoke to CS, the lady said she had sent a reset signal as my box was showing low rf. She also said she had put this fault through to 2nd line CS who would contact me to see if fault cleared. It hasn't and I think they all go home at 8pm. So looks like limited channels tonight ah well

Youre on Bromley!
I don't know their Mux lineups. Theres no reset signal which will remedy poor levels. Its gonna need a tech visit.

[Xeikon]

So how come my signals have dropped on these channels and not on all, or is it that some are more susceptable to a loss in signal?

Originally Posted by Xeikon

So how come my signals have dropped on these channels and not on all, or is it that some are more susceptable to a loss in signal?

Your levels may well have dropped across all frequencies, but only the affected channels frequencies have dropped below the level the STB needs. You will not get exactly the same levels on all frequencies arriving at your STB.
Temperature can be a factor, the amps in the street cabs can be affected by hi temperatures.

Its going to need a tech visit.

[Xeikon]

Just an update

An engineer arrived and eventually found that a splitter had been added in the little wall mounted box outside my house when my next door neighbour had BB installed a month or so ago.

Apparently his cable feed proved to be faulty when they came to install his BB so they split my cable 'temporarily'. They repaired his link the following day but left the splitter in my cable without a terminator in the now unused socket.

He said he didn't think it was the fact that a terminator hadn't been fitted but more the fact that because this hadn't been fitted that moisture had got in the splitter...hence only some channels dying.

Anyway I don't know how much of that is true but I'm just waiting now to see if I am charged for the Front Row films I couldn't watch.

The good news is the TV is back to normal...thanks NTL for a rapid response

[SMHarman]

That splitter would put a fairly significant 3db loss in the signal to your box, even if the other connection is capped.

I had problems with TV post BB install. The engineer did not have a triple splitter so put a double on a double, a 6db loss!