dect phone problems!

[rick deckard]

i recently bought a couple of Binatone cordless dect phones, but found that after making or receiving a call on them, when i pressed the disconnect button or put them on the charging cradle, both phones and the base station would start ringing and the only way to shut them up was by turning the mains off! i took them back to the shop and got a replacement, but they suffered the same problem. i tried the manufacturers helpline, but they couldn't help, and ntl swear blind its nothing to do with them! there is nothing else connected to the phoneline, and corded phones are ok. any ideas?

[LooeyUK]

Take them back and get your money back. DONT BUY BINATONE phones!

[Nikko]

Originally Posted by rick deckard

i recently bought a couple of Binatone cordless dect phones, but found that after making or receiving a call on them, when i pressed the disconnect button or put them on the charging cradle, both phones and the base station would start ringing and the only way to shut them up was by turning the mains off! i took them back to the shop and got a replacement, but they suffered the same problem. i tried the manufacturers helpline, but they couldn't help, and ntl swear blind its nothing to do with them! there is nothing else connected to the phoneline, and corded phones are ok. any ideas?

Do you have any wired extentions or just the Master socket?

[Shaun]

I have a triple pack of Binatone phones and they are great. I'd recommend plugging in the dect phones directly into the master socket and see if the problem still occurs if it does then the problem is likely to be with the NTL line if it stops then its with your extensions

[paulyoung666]

@ rick deckard , is it possible for you to try another brand of phone on your line ???????????? , i get the feeling it is an ntl problem , or can you take them back and get a different make of phone ????????????????

[Tricky]

I've seen a similar thing with modem cables that are not wired correctly, is it a constant ring or a real ring ring type tone (if it's constant then my bet would be the cable).

[Bifta]

Argh, I bought a binatone DECT phone, the black and silver one for 35 quid from Index, no-one could hear a word I was saying as the conversation kept cutting out, I threw it in the bin and bought a triple pack of brand new Philips Kala 300 Vox for 40 quid from (you guessed it) Ebay, they were all still sealed and they're fantastic!

Moved to Technology.

[handyman]

You'll find that its most probably caused by either the wiring in the phone or if you have one a double adapter. There is nothing at all wrong with binatone phones. They are a brand that fully support cable telecom lines and their caller display units are used by many techs for testing. Phillips cordless are the ones to shun as I find that batterys don't have much life in them.

Before consigning your phones to the bin or changing them try a little play about. 1st remove all phones from the line and try your phones in different combinations starting from the master socket to see in what combination the fault occurs. But be careful about leaving a iffy phone set-up thinking it'll get better. You may end up with ring-trip where the phone/ext/adapter actully opens the line. In most cases the switch put your line to plo [lock out] which prevents incoming calls and outgoing calls but sometimes the phone can end up dialing 123,100,112 and either costing you money or causing un needed call outs for the emergency services. They can contact ntl and ask them to temp terminate your line if its a repeated issue.

Let us know how you get on

[Pritch]

Originally Posted by handyman

You'll find that its most probably caused by either the wiring ....
Let us know how you get on

Typical. Meaty telephone problem, and you lot get there first. Weird one, though.

[handyman]

Originally Posted by Pritch

Typical. Meaty telephone problem, and you lot get there first. Weird one, though.

Sorry Huw just seen it and posted. Feel free to add your [much better] comments. I know you'll suspect a double adapter though as they are the devils work.

[Bifta]

Originally Posted by handyman

You'll find that its most probably caused by either the wiring in the phone or if you have one a double adapter. There is nothing at all wrong with binatone phones. They are a brand that fully support cable telecom lines and their caller display units are used by many techs for testing. Phillips cordless are the ones to shun as I find that batterys don't have much life in them.

Before consigning your phones to the bin or changing them try a little play about. 1st remove all phones from the line and try your phones in different combinations starting from the master socket to see in what combination the fault occurs. But be careful about leaving a iffy phone set-up thinking it'll get better. You may end up with ring-trip where the phone/ext/adapter actully opens the line. In most cases the switch put your line to plo [lock out] which prevents incoming calls and outgoing calls but sometimes the phone can end up dialing 123,100,112 and either costing you money or causing un needed call outs for the emergency services. They can contact ntl and ask them to temp terminate your line if its a repeated issue.

Let us know how you get on

Believe it or not, there's a reason Binatone phones are cheap, you pay 30 quid for a dect phone, expect to get your monies worth (and no more, if you're very lucky)

[Pritch]

Originally Posted by handyman

Sorry Huw just seen it and posted. Feel free to add your [much better] comments. I know you'll suspect a double adapter though as they are the devils work.

Everyone has already said what needs to be said. I'm watching the thread though, if it gets beyond you mere mortals...



Edit: Oooh, got a pertinent question to ask!

What happens if you unplug the base station from the linejack when they ring? Does it stop then?

[rick deckard]

Well, the phones play up no matter what socket they are plugged into ( the master or the ntl installed extension). there is nothing else plugged into the phone sockets, and there is no problem with any corded phones. ntl customer services said that as the corded phones work ok, then it ain't their problem, but they will send an engineer out if i want, but it will cost me £25! i used to have some old bt quartet analogue phones that worked ok, which tends to lead me that the binatones are at fault, but i have now tried 2 brand new sets from curries, so i still don't know! hope this helps!

[rick deckard]

on another note, it is a constant ring from the base station, and a ring ring from the handhelds- if u press the answer button, it sort of connects to the line, but when u cancel the call, they all start ringing like mad again!