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Ultimate Oomph renewal
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Old 23-07-2020, 16:46   #16
qwakuk
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Re: Ultimate Oomph renewal

My bundle expires in less than a month and facing a 40 hike, what is the best time to ring and any suggestion on button presses to get to where I want ?
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Old 24-07-2020, 10:15   #17
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Re: Ultimate Oomph renewal

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Originally Posted by qwakuk View Post
My bundle expires in less than a month and facing a 40 hike, what is the best time to ring and any suggestion on button presses to get to where I want ?
I rang 0800 952 2277 at 11am and waited 20 minutes to get an answer, the gentleman was working from home. Renewed for 110 a month.
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Old 24-07-2020, 11:02   #18
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Re: Ultimate Oomph renewal

Thanks, supposed to be working now so will ring tomorrow
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Old 25-07-2020, 11:54   #19
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Re: Ultimate Oomph renewal

Had a result, phoned (at 11.20, took 20 minutes overall) on the number BeeVee suggested got through immediatley. Bumped me up to M500 was on M350. 18 months contract, was 106.50 pm (got 3 V6 boxes) actually going down to 105 pm.
Quick speedtest and got 11ms, 552.70 Mbps and 37.20 Mpbs.
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Old 28-07-2020, 17:04   #20
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Re: Ultimate Oomph renewal

As a long term customer i cancelled last August and got them to give me the Oompth for what a new customer would pay and after just cancelling again I've got it again for 89 for 18 months.
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Old 30-07-2020, 17:43   #21
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Re: Ultimate Oomph renewal

lucky you. I was offered an upgrade to the ultimate oomph for 104 but decided to keep my services the same saving 11 a month. New contract email came through for 106 with the same services.

Gonna have to waste another 6 months of my life to get through to get them to correct their error
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Old 30-07-2020, 21:09   #22
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Re: Ultimate Oomph renewal

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lucky you. I was offered an upgrade to the ultimate oomph for 104 but decided to keep my services the same saving 11 a month. New contract email came through for 106 with the same services.

Gonna have to waste another 6 months of my life to get through to get them to correct their error
"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
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Old 31-07-2020, 18:34   #23
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Re: Ultimate Oomph renewal

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"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
well got my latest bill in and apparently my package price is 179!!

think i am paying for the whole street at this rate
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Old 31-07-2020, 19:56   #24
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Re: Ultimate Oomph renewal

Good grief
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Old 09-08-2020, 19:16   #25
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Re: Ultimate Oomph renewal

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Originally Posted by RichardCoulter View Post
"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
I always tell them I am recording the calls



Worth every penny!


Can anyone explain what the ofcom. Ruling does when out of contract
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Old 09-08-2020, 19:37   #26
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Re: Ultimate Oomph renewal

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I always tell them I am recording the calls



Worth every penny!


Can anyone explain what the ofcom. Ruling does when out of contract
Excellent idea.
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Old 10-08-2020, 06:44   #27
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Re: Ultimate Oomph renewal

Is it possible to end my contact when it's over and have another house member start fresh thus getting introduction offers?
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Old 10-08-2020, 07:38   #28
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Re: Ultimate Oomph renewal

When out of contract I find if you call retentions and be polite and ask if there's anything they can do to lower the price usually ends up more favourable that threatening to cancel out right unless they give you a deal. And always ask is that the best you can do as when they give you their first discount. If you aren't happy, call back later on and try again.
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Old 11-08-2020, 19:06   #29
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Re: Ultimate Oomph renewal

Cant copy and paste on tablet. Hey typing is enoughr of problem. Any know how ofcom rules affect renewals
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Old 11-08-2020, 19:15   #30
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Re: Ultimate Oomph renewal

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Originally Posted by peanut View Post
When out of contract I find if you call retentions and be polite and ask if there's anything they can do to lower the price usually ends up more favourable that threatening to cancel out right unless they give you a deal. And always ask is that the best you can do as when they give you their first discount. If you aren't happy, call back later on and try again.
Yep.
I rang up yesterday as my current deal expired over the weekend.
I simply said the full price was far too much, so what could they offer.
I got full TV, (350M) Internet, Phone and one (5GB) SIM for < 70 month.

I'm happy with that.
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