23-07-2020, 16:46
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#16
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: Ultimate Oomph renewal
My bundle expires in less than a month and facing a £40 hike, what is the best time to ring and any suggestion on button presses to get to where I want ?
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24-07-2020, 10:15
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#17
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cf.member
Join Date: Dec 2007
Location: Bristol
Services: VIP50
Posts: 39
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by qwakuk
My bundle expires in less than a month and facing a £40 hike, what is the best time to ring and any suggestion on button presses to get to where I want ?
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I rang 0800 952 2277 at 11am and waited 20 minutes to get an answer, the gentleman was working from home. Renewed for £110 a month.
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24-07-2020, 11:02
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#18
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: Ultimate Oomph renewal
Thanks, supposed to be working now so will ring tomorrow
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25-07-2020, 11:54
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#19
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: Ultimate Oomph renewal
Had a result, phoned (at 11.20, took 20 minutes overall) on the number BeeVee suggested got through immediatley. Bumped me up to M500 was on M350. 18 months contract, was £106.50 pm (got 3 V6 boxes) actually going down to £105 pm.
Quick speedtest and got 11ms, 552.70 Mbps and 37.20 Mpbs.
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28-07-2020, 17:04
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#20
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cf.addict
Join Date: Jan 2006
Posts: 163
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Re: Ultimate Oomph renewal
As a long term customer i cancelled last August and got them to give me the Oompth for what a new customer would pay and after just cancelling again I've got it again for £89 for 18 months.
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30-07-2020, 17:43
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#21
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cf.member
Join Date: Apr 2011
Posts: 63
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Re: Ultimate Oomph renewal
lucky you. I was offered an upgrade to the ultimate oomph for £104 but decided to keep my services the same saving £11 a month. New contract email came through for £106 with the same services.
Gonna have to waste another 6 months of my life to get through to get them to correct their error
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30-07-2020, 21:09
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#22
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by dibbz
lucky you. I was offered an upgrade to the ultimate oomph for £104 but decided to keep my services the same saving £11 a month. New contract email came through for £106 with the same services.
Gonna have to waste another 6 months of my life to get through to get them to correct their error
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"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
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31-07-2020, 18:34
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#23
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cf.member
Join Date: Apr 2011
Posts: 63
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by RichardCoulter
"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
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well got my latest bill in and apparently my package price is £179!!
think i am paying for the whole street at this rate
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31-07-2020, 19:56
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#24
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Ultimate Oomph renewal
Good grief
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09-08-2020, 19:16
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#25
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,277
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by RichardCoulter
"There's nothing on the notes to suggest that you were offered it at that price". "Unfortunately the recording isn't available and I can confirm that you are now under a new contract". I can hear it now.
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I always tell them I am recording the calls
Worth every penny!
Can anyone explain what the ofcom. Ruling does when out of contract
__________________
No point in being pessimistic. You know it won`t work.
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09-08-2020, 19:37
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#26
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cf.mega poster
Join Date: Jan 2008
Posts: 10,061
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by Itshim
I always tell them I am recording the calls
Worth every penny!
Can anyone explain what the ofcom. Ruling does when out of contract
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Excellent idea.
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10-08-2020, 06:44
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#27
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cf.geek
Join Date: Feb 2007
Location: Belfast
Age: 44
Services: 2x 306Tivo
Full TV with Movies & Sport
1000Mb BB
Land Line
Mobile Phone x2 (Sim Only)
Posts: 680
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Re: Ultimate Oomph renewal
Is it possible to end my contact when it's over and have another house member start fresh thus getting introduction offers?
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10-08-2020, 07:38
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#28
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NUTS !!
Join Date: Apr 2006
Posts: 4,880
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Re: Ultimate Oomph renewal
When out of contract I find if you call retentions and be polite and ask if there's anything they can do to lower the price usually ends up more favourable that threatening to cancel out right unless they give you a deal. And always ask is that the best you can do as when they give you their first discount. If you aren't happy, call back later on and try again.
__________________
Oh what fun it is
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11-08-2020, 19:06
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#29
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,277
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Re: Ultimate Oomph renewal
Cant copy and paste on tablet. Hey typing is enoughr of problem. Any know how ofcom rules affect renewals
__________________
No point in being pessimistic. You know it won`t work.
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11-08-2020, 19:15
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#30
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,717
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Re: Ultimate Oomph renewal
Quote:
Originally Posted by peanut
When out of contract I find if you call retentions and be polite and ask if there's anything they can do to lower the price usually ends up more favourable that threatening to cancel out right unless they give you a deal. And always ask is that the best you can do as when they give you their first discount. If you aren't happy, call back later on and try again.
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Yep.
I rang up yesterday as my current deal expired over the weekend.
I simply said the full price was far too much, so what could they offer.
I got full TV, (350M) Internet, Phone and one (5GB) SIM for < £70 month.
I'm happy with that.
__________________
Baby, I was born this way.
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