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Package change but not by me.
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Old 31-05-2022, 16:29   #1
Taf
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Package change but not by me.

Last month's bill:

Premiere Collection
£99.85

Television:
Full House TV (Xl)
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
TiVo Credit
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental

This month's bill:

Bigger bundle
£94.85

Television:
Maxit TV
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental

"Your package has changed. We've adjusted your services as requested from 29 April . These changes apply to the period charged on your last bill".

Credits (for services removed)
If you remove a service, we need to adjust your services and credit you for any advance period you may have already paid for and not used. These items won't appear in 'Your package' or any future bill (unless you add them back on).
Television:
Full House TV (Xl)
29 Apr - 27 May

Charges (for services added)
If you've added a service since your last bill, we may need to adjust your services and charge you from the date it was activated up until the end of your previous charge period. These items have been added to your account and will appear in 'Your package' later in this bill.

Television:
TiVo Credit
29 Apr - 27 May
Maxit TV
29 Apr - 27 May

It says the bill will be £94.85 but it says I have a 2p reduction which makes it £99.83!
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Old 31-05-2022, 16:48   #2
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Re: Package change but not by me.

Virgin Media are tidying up Ďlegacyí bundles.
Your price, five pounds less, is explained by the fact Maxit does not contain the Kids Channels when compared to Full House.
If you need these, you can add them back in for £5 a month.
If you donít, enjoy the £5 saving.
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Old 31-05-2022, 19:05   #3
1701-e
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Re: Package change but not by me.

Quote:
Originally Posted by Taf View Post
Last month's bill:

Premiere Collection
£99.85

Television:
Full House TV (Xl)
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
TiVo Credit
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental

This month's bill:

Bigger bundle
£94.85

Television:
Maxit TV
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental

"Your package has changed. We've adjusted your services as requested from 29 April . These changes apply to the period charged on your last bill".

Credits (for services removed)
If you remove a service, we need to adjust your services and credit you for any advance period you may have already paid for and not used. These items won't appear in 'Your package' or any future bill (unless you add them back on).
Television:
Full House TV (Xl)
29 Apr - 27 May

Charges (for services added)
If you've added a service since your last bill, we may need to adjust your services and charge you from the date it was activated up until the end of your previous charge period. These items have been added to your account and will appear in 'Your package' later in this bill.

Television:
TiVo Credit
29 Apr - 27 May
Maxit TV
29 Apr - 27 May

It says the bill will be £94.85 but it says I have a 2p reduction which makes it £99.83!
I am paying £61 for the same bar the second TiVo but getting 350 mb. Worth a call to retentions.
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Last edited by 1701-e; 31-05-2022 at 19:05. Reason: Omissions
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Old 31-05-2022, 19:47   #4
qwakuk
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Re: Package change but not by me.

Definitely call Retentions and ask to be moved onto Ultimate Volt at £99. 1gb BB, 3 V6 boxes, Full Sports and Movies and a mobile sim. According to the bills, the full package price is £176pm
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Old 31-05-2022, 20:16   #5
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Re: Package change but not by me.

Quote:
Originally Posted by RobboEdin View Post
If you donít, enjoy the £5 saving.
Although the breakdown says £5 less, the final bill is only 2p less.

I'll give them a call.

Incidentally, when I recently called about a TV fault, the overseas operator tried his best to get me to "save money by adding a 5G SIM". I explained that my old Nokia is not a smart phone, let alone one that can use 5G. But he carried on trying to get me to "upgrade". If he had offered me higher speed, I might have taken him up on that. But saying that, I have never paid for a speed increase, VM just gave them to me for the same price.
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Old 01-06-2022, 18:50   #6
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Re: Package change but not by me.

Quote:
Originally Posted by RobboEdin View Post
Virgin Media are tidying up Ďlegacyí bundles.
Your price, five pounds less, is explained by the fact Maxit does not contain the Kids Channels when compared to Full House.
If you need these, you can add them back in for £5 a month.
If you donít, enjoy the £5 saving.
Nothing happened to mine yet , thought maxit was a legacy package guess it's not
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Old 01-06-2022, 18:52   #7
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Re: Package change but not by me.

Quote:
Originally Posted by Itshim View Post
Nothing happened to mine yet , thought maxit was a legacy package guess it's not
No. Maxit is a current TV level.
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Old 02-06-2022, 17:30   #8
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Re: Package change but not by me.

Quote:
Originally Posted by RobboEdin View Post
No. Maxit is a current TV level.
Just looked at account mine is mix not mixit or maxit ,stupid names
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Old 02-06-2022, 19:19   #9
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Re: Package change but not by me.

Quote:
Originally Posted by Itshim View Post
Just looked at account mine is mix not mixit or maxit ,stupid names
Not helped by them repeatedly changing the names. Since the company was sold to Liberty Global onwards i've never known as many pointless (and ridiculously named) changes.
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Old 03-06-2022, 18:57   #10
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Re: Package change but not by me.

There have only really been two TV pack rebrands since Liberty Global purchased Virgin Media.

One where some of the TV packs went from the 'sizes' to names. Then when Mixit and Maxit launched to replace those older named packs.
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Last edited by BenMcr; 03-06-2022 at 19:02.
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Old 19-06-2022, 17:01   #11
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Re: Package change but not by me.

I’ve just renegotiated a package for 18 months. My old package included an additional Tivo which has now been removed without my permission. I called retentions and they said a member of staff would listen to the phone call to see if I had a case. At no point did I say please remove a box from the deal. I’ve heard nothing back. It’s an old TiVo you would think they would just switch it back on. It’s taken me from April 5th and multiple phone calls to sort out what should have just taken 15 minutes. Customer services at the moment .....
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Old 19-06-2022, 17:18   #12
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Re: Package change but not by me.

Quote:
Originally Posted by cupcakes aka dd View Post
Iíve just renegotiated a package for 18 months. My old package included an additional Tivo which has now been removed without my permission. I called retentions and they said a member of staff would listen to the phone call to see if I had a case. At no point did I say please remove a box from the deal. Iíve heard nothing back. Itís an old TiVo you would think they would just switch it back on. Itís taken me from April 5th and multiple phone calls to sort out what should have just taken 15 minutes. Customer services at the moment .....

If your complaint is more than 8 weeks old you can get it reviewed independently through CISAS https://www.cedr.com/consumer/cisas/
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