Package change but not by me.
31-05-2022, 17:29
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#1
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 69
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,298
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Package change but not by me.
Last month's bill:
Premiere Collection
£99.85
Television:
Full House TV (Xl)
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
TiVo Credit
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental
This month's bill:
Bigger bundle
£94.85
Television:
Maxit TV
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental
"Your package has changed. We've adjusted your services as requested from 29 April . These changes apply to the period charged on your last bill".
Credits (for services removed)
If you remove a service, we need to adjust your services and credit you for any advance period you may have already paid for and not used. These items won't appear in 'Your package' or any future bill (unless you add them back on).
Television:
Full House TV (Xl)
29 Apr - 27 May
Charges (for services added)
If you've added a service since your last bill, we may need to adjust your services and charge you from the date it was activated up until the end of your previous charge period. These items have been added to your account and will appear in 'Your package' later in this bill.
Television:
TiVo Credit
29 Apr - 27 May
Maxit TV
29 Apr - 27 May
It says the bill will be £94.85 but it says I have a 2p reduction which makes it £99.83! 
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31-05-2022, 17:48
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#2
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cf.mega poster
Join Date: Oct 2009
Posts: 2,070
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Re: Package change but not by me.
Virgin Media are tidying up ‘legacy’ bundles.
Your price, five pounds less, is explained by the fact Maxit does not contain the Kids Channels when compared to Full House.
If you need these, you can add them back in for £5 a month.
If you don’t, enjoy the £5 saving.
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31-05-2022, 20:05
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#3
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,299
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Re: Package change but not by me.
Quote:
Originally Posted by Taf
Last month's bill:
Premiere Collection
£99.85
Television:
Full House TV (Xl)
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
TiVo Credit
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental
This month's bill:
Bigger bundle
£94.85
Television:
Maxit TV
1 Additional TV Box
Virgin TV V6 Box, Powered By TiVo
Broadband:
M200 Fibre Broadband
Telephone:
Talk Weekends
Line Rental
"Your package has changed. We've adjusted your services as requested from 29 April . These changes apply to the period charged on your last bill".
Credits (for services removed)
If you remove a service, we need to adjust your services and credit you for any advance period you may have already paid for and not used. These items won't appear in 'Your package' or any future bill (unless you add them back on).
Television:
Full House TV (Xl)
29 Apr - 27 May
Charges (for services added)
If you've added a service since your last bill, we may need to adjust your services and charge you from the date it was activated up until the end of your previous charge period. These items have been added to your account and will appear in 'Your package' later in this bill.
Television:
TiVo Credit
29 Apr - 27 May
Maxit TV
29 Apr - 27 May
It says the bill will be £94.85 but it says I have a 2p reduction which makes it £99.83! |
I am paying £61 for the same bar the second TiVo but getting 350 mb. Worth a call to retentions.
__________________
advertise here...........
Last edited by 1701-e; 31-05-2022 at 20:05.
Reason: Omissions
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31-05-2022, 20:47
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#4
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: Package change but not by me.
Definitely call Retentions and ask to be moved onto Ultimate Volt at £99. 1gb BB, 3 V6 boxes, Full Sports and Movies and a mobile sim. According to the bills, the full package price is £176pm
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31-05-2022, 21:16
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 69
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,298
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Re: Package change but not by me.
Quote:
Originally Posted by RobboEdin
If you don’t, enjoy the £5 saving.
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Although the breakdown says £5 less, the final bill is only 2p less.
I'll give them a call.
Incidentally, when I recently called about a TV fault, the overseas operator tried his best to get me to "save money by adding a 5G SIM". I explained that my old Nokia is not a smart phone, let alone one that can use 5G. But he carried on trying to get me to "upgrade". If he had offered me higher speed, I might have taken him up on that. But saying that, I have never paid for a speed increase, VM just gave them to me for the same price.
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01-06-2022, 19:50
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#6
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,193
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Re: Package change but not by me.
Quote:
Originally Posted by RobboEdin
Virgin Media are tidying up ‘legacy’ bundles.
Your price, five pounds less, is explained by the fact Maxit does not contain the Kids Channels when compared to Full House.
If you need these, you can add them back in for £5 a month.
If you don’t, enjoy the £5 saving.
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Nothing happened to mine yet , thought maxit was a legacy package guess it's not 
__________________
No point in being pessimistic. You know it won`t work.
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01-06-2022, 19:52
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#7
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cf.mega poster
Join Date: Oct 2009
Posts: 2,070
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Re: Package change but not by me.
Quote:
Originally Posted by Itshim
Nothing happened to mine yet , thought maxit was a legacy package guess it's not |
No. Maxit is a current TV level.
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02-06-2022, 18:30
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#8
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 75
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,193
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Re: Package change but not by me.
Quote:
Originally Posted by RobboEdin
No. Maxit is a current TV level.
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Just looked at account mine is mix not mixit or maxit ,stupid names 
__________________
No point in being pessimistic. You know it won`t work.
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02-06-2022, 20:19
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#9
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cf.mega poster
Join Date: Jan 2008
Posts: 10,778
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Re: Package change but not by me.
Quote:
Originally Posted by Itshim
Just looked at account mine is mix not mixit or maxit ,stupid names |
Not helped by them repeatedly changing the names. Since the company was sold to Liberty Global onwards i've never known as many pointless (and ridiculously named) changes.
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03-06-2022, 19:57
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#10
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Package change but not by me.
There have only really been two TV pack rebrands since Liberty Global purchased Virgin Media.
One where some of the TV packs went from the 'sizes' to names. Then when Mixit and Maxit launched to replace those older named packs.
Last edited by BenMcr; 03-06-2022 at 20:02.
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19-06-2022, 18:01
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#11
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cf.geek
Join Date: Nov 2008
Location: Birmingham
Services: Almost the lot
Posts: 761
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Re: Package change but not by me.
I’ve just renegotiated a package for 18 months. My old package included an additional Tivo which has now been removed without my permission. I called retentions and they said a member of staff would listen to the phone call to see if I had a case. At no point did I say please remove a box from the deal. I’ve heard nothing back. It’s an old TiVo you would think they would just switch it back on. It’s taken me from April 5th and multiple phone calls to sort out what should have just taken 15 minutes. Customer services at the moment .....
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19-06-2022, 18:18
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#12
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 50
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 821
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Re: Package change but not by me.
Quote:
Originally Posted by cupcakes aka dd
I’ve just renegotiated a package for 18 months. My old package included an additional Tivo which has now been removed without my permission. I called retentions and they said a member of staff would listen to the phone call to see if I had a case. At no point did I say please remove a box from the deal. I’ve heard nothing back. It’s an old TiVo you would think they would just switch it back on. It’s taken me from April 5th and multiple phone calls to sort out what should have just taken 15 minutes. Customer services at the moment .....
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If your complaint is more than 8 weeks old you can get it reviewed independently through CISAS https://www.cedr.com/consumer/cisas/
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