UBR1 Gateshead having issues?

andyr2005 · 01-05-2007, 18:36

Hi all,

Just posting too see if anyone is having any similar issues like this.

I am connected to: cable.ubr01.gate.blueyonder.co.uk.

I have ran several tests including Dan Elwell's Broadband Speed Test on my system.

Here are a few results, of the quick test:

Quote:

Originally Posted by Quick Tets Results

Test conducted at: 01/05/2007 18:07:00
Test sequence: Quick test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 30 ms (lower is better)

demon.net: 36.3 ms
bris.ac.uk: 39.3 ms
mirror.public-internet.co.uk: 61.8 ms

This result is much poorer than expected and should be investigated.

Test 2: Ping times to European servers

Ideally, you should get a result of around 50 ms (lower is better)

apache.easy-webs.de: 54.5 ms
mir2.ovh.net: 45.7 ms
uni-erlangen.de: 58.7 ms

The results of this test indicate no problems.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

mirror.cc.columbia.edu: 235 ms
apache.mirrors.northco.net: 226.7 ms
apache.mirror99.com: 142 ms

This result is much poorer than expected and should be investigated.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

vancouver.ca: 250.3 ms
uci.edu: 207 ms
vancouver.ca: 303.3 ms

This result is much poorer than expected and should be investigated.

Test 5: Download speeds from UK servers

Ideally, you should get a result of around 10240 Kb/s (higher is better)

zeniiia.linux.org.uk: 332 Kb/s

This result shows serious problems with your downloads, and should be investigated.

Test 6: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 384 Kb/s (higher is better)

broadbandspeedtest.net: 236 Kb/s

This result is much poorer than expected and should be investigated.

Test 7: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

mirror.inetc.co.uk: 8 %
zeniiia.linux.org.uk: 12 %

A large amount of packet loss has been detected. This should be investigated.

End of testing.

This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.

Here is a line diagnostics fle produce:

Quote:

Originally Posted by Advanced Diagnostics

Tracing route to www.broadbandspeedtest.co.uk [194.154.164.82]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 8 ms 14 ms 10.96.0.1
3 12 ms 8 ms 8 ms 62.31.144.229
4 34 ms 34 ms 32 ms pc-62-30-245-6-do.blueyonder.co.uk [62.30.245.6]
5 35 ms 32 ms 32 ms edi-gat-pos.telewest.net [194.117.136.9]
6 35 ms 32 ms 34 ms 194.117.136.209
7 25 ms 27 ms 25 ms 194.117.136.178
8 23 ms 24 ms 24 ms tele1-know-rab.telewest.net [194.117.136.158]
9 * 32 ms 31 ms 194.117.136.174
10 23 ms 25 ms 25 ms tele2-gw4.telewest.net [194.117.136.197]
11 34 ms 32 ms 31 ms pipex-telewest-pvtpeer.telewest.net [194.117.147.38]
12 36 ms 33 ms 33 ms v3953.cr05.hx2.bb.pipex.net [62.72.137.30]
13 31 ms 31 ms 31 ms g3-10-6.dr01.hx4.dco.pipex.net [62.72.142.148]
14 33 ms 34 ms 31 ms 194.154.164.82

Trace complete.

Tracing route to mirror.nohup.it [81.29.196.13]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 10 ms 7 ms 10.96.0.1
3 8 ms 9 ms 14 ms 62.31.144.40
4 36 ms 34 ms 32 ms pc-62-30-245-6-do.blueyonder.co.uk [62.30.245.6]
5 35 ms 31 ms 32 ms edi-gat-pos.telewest.net [194.117.136.9]
6 25 ms 23 ms 25 ms 194.117.136.209
7 23 ms 27 ms 25 ms 194.117.136.178
8 28 ms 23 ms 30 ms tele1-know-rab.telewest.net [194.117.136.158]
9 24 ms 23 ms 24 ms 194.117.136.146
10 62 ms 34 ms 34 ms cr02.ldn01.pccwbtn.net [195.66.224.167]
11 90 ms * 91 ms eplanet.pos2-1.cr01.mil01.pccwbtn.net [63.218.37.2]
12 92 ms 92 ms 90 ms 217.19.145.5
13 81 ms 76 ms 85 ms 217.19.148.78
14 76 ms 75 ms 82 ms 81.29.192.84
15 76 ms * 83 ms 81.29.200.30
16 77 ms 76 ms 77 ms mail2.nohup.it [81.29.196.13]

Trace complete.

Tracing route to stewie.atg.columbia.edu [128.59.59.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 13 ms 10.96.0.1
3 8 ms 7 ms 10 ms 62.31.144.41
4 30 ms 33 ms 34 ms pc-62-30-245-14-do.blueyonder.co.uk [62.30.245.14]
5 31 ms 31 ms * edi-gat-pos.telewest.net [194.117.136.9]
6 22 ms 24 ms 23 ms 194.117.136.209
7 26 ms * 26 ms 194.117.136.178
8 31 ms 32 ms 32 ms tele1-know-rab.telewest.net [194.117.136.158]
9 43 ms 42 ms 46 ms 195.50.113.29
10 53 ms * 56 ms ae-19-53.ebr1.London1.Level3.net [4.68.116.94]
11 * 58 ms 52 ms ae-1-100.ebr2.London1.Level3.net [4.69.132.118]
12 108 ms 109 ms 108 ms ae-4.ebr1.NewYork1.Level3.net [4.69.132.109]
13 107 ms 115 ms 107 ms ae-1-53.edge5.NewYork1.Level3.net [4.68.97.70]
14 108 ms * 108 ms so-13-0.a0-6.nwyknya1.Level3.net [4.68.63.18]
15 110 ms 110 ms * 67.96.116.174
16 * 113 ms 114 ms phi-core-1-x-nyser111-gw-1.net.columbia.edu [128.59.255.13]
17 110 ms 114 ms 109 ms cc-edge-3-x-phi-core-1.net.columbia.edu [128.59.255.130]
18 234 ms 236 ms 237 ms stewie.atg.columbia.edu [128.59.59.71]

Trace complete.

Tracing route to lisa.muug.mb.ca [130.179.31.46]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 8 ms 7 ms 10.96.0.1
3 9 ms 7 ms 8 ms 62.31.144.40
4 33 ms 33 ms 34 ms pc-62-30-245-6-do.blueyonder.co.uk [62.30.245.6]
5 31 ms 31 ms 32 ms edi-gat-pos.telewest.net [194.117.136.9]
6 32 ms 32 ms 34 ms 194.117.136.209
7 27 ms 23 ms 24 ms 194.117.136.178
8 23 ms 28 ms 24 ms 194.117.136.150
9 193 ms 220 ms 79 ms 194.117.136.166
10 24 ms 26 ms 23 ms tele2-gw4.telewest.net [194.117.136.197]
11 126 ms 135 ms 136 ms 80.253.100.126
12 132 ms 125 ms 128 ms rc1hu-pos8-0.ny.shawcable.net [66.163.74.22]
13 125 ms 123 ms 124 ms rc1sh-pos12-0.mt.shawcable.net [66.163.76.13]
14 140 ms 142 ms 142 ms rc1sc-pos13-0.wp.shawcable.net [66.163.76.74]
15 143 ms 140 ms 146 ms ra1nr-ge3-3.wp.shawcable.net [66.163.73.142]
16 149 ms 438 ms 521 ms rx0nr-university-of-manitoba.wp.bigpipeinc.com [66.244.208.38]
17 141 ms * 145 ms ccrouter-ci.cc.umanitoba.ca [130.179.43.241]
18 143 ms 167 ms 149 ms alrouter-cc.cc.umanitoba.ca [130.179.41.141]
19 142 ms 374 ms 369 ms e2b1-alrouter.cc.umanitoba.ca [130.179.41.46]
20 141 ms 140 ms 143 ms lisa.muug.mb.ca [130.179.31.46]

Trace complete.

Tracing route to ftp.stu.edu.tw [210.71.23.120]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 8 ms 9 ms 10.96.0.1
3 9 ms 9 ms 8 ms 62.31.144.230
4 31 ms 32 ms 34 ms pc-62-30-245-22-do.blueyonder.co.uk [62.30.245.22]
5 31 ms 33 ms 32 ms edi-gat-pos.telewest.net [194.117.136.9]
6 36 ms 31 ms 35 ms 194.117.136.209
7 23 ms 33 ms 21 ms 194.117.136.178
8 27 ms 23 ms 23 ms 194.117.136.150
9 * 33 ms 33 ms 194.117.136.166
10 22 ms 23 ms 24 ms tele2-gw4.telewest.net [194.117.136.197]
11 39 ms 44 ms 43 ms ge-1-0-0.br0.ams.nl.asnet.tw [195.69.144.184]
12 197 ms 147 ms * 202.169.174.126
13 335 ms 337 ms 333 ms 202.169.174.62
14 338 ms 335 ms 338 ms 202.169.174.30
15 334 ms 336 ms 333 ms 202.169.174.49
16 334 ms 339 ms 334 ms 202.169.174.113
17 335 ms 337 ms 340 ms 203.72.43.121
18 343 ms 341 ms 346 ms bb-NSYSU-CHT.TANet.edu.tw [192.83.196.117]
19 345 ms 344 ms 342 ms KPPRC-STU.nsysu.edu.tw [140.127.160.238]
20 349 ms 348 ms 345 ms 210.71.22.125
21 345 ms 354 ms 344 ms FDRY1500-bb2.stu.edu.tw [210.71.22.252]
22 347 ms 346 ms 354 ms ftp.stu.edu.tw [210.71.23.120]

Trace complete.

Tracing route to www.planetmirror.com [203.16.234.19]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 7 ms 11 ms 10.96.0.1
3 8 ms 8 ms 7 ms 62.31.144.40
4 34 ms 33 ms 35 ms pc-62-30-245-2-do.blueyonder.co.uk [62.30.245.2]
5 * 35 ms 31 ms edi-gat-pos.telewest.net [194.117.136.9]
6 28 ms 24 ms 23 ms 194.117.136.209
7 23 ms 25 ms 26 ms 194.117.136.178
8 35 ms 33 ms 31 ms tele1-know-rab.telewest.net [194.117.136.158]
9 108 ms 44 ms 44 ms 195.50.113.29
10 47 ms 49 ms 55 ms ae-29-54.ebr2.London1.Level3.net [4.68.116.126]
11 106 ms 106 ms 108 ms ae-4.ebr1.NewYork1.Level3.net [4.69.132.109]
12 121 ms 109 ms 110 ms ae-3.ebr1.Washington1.Level3.net [4.69.132.89]
13 136 ms 127 ms 125 ms ae-2.ebr1.Atlanta2.Level3.net [4.69.132.85]
14 155 ms 145 ms 145 ms ae-7.ebr2.Dallas1.Level3.net [4.69.134.21]
15 178 ms 179 ms 179 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
16 172 ms 175 ms 172 ms ae-22-56.car2.LosAngeles1.Level3.net [4.68.102.173]
17 186 ms 184 ms 203 ms SINGAPORE-T.car2.LosAngeles1.Level3.net [4.78.195.202]
18 326 ms 326 ms 325 ms 203.208.148.18
19 * * * Request timed out.
20 * * * Request timed out.
21 351 ms 351 ms 348 ms IseekCommunications.14vrc76f06.optus.net.au [61.88.151.14]
22 349 ms 353 ms 355 ms chaos.planetmirror.com [203.16.234.19]

Trace complete.

Tracing route to ftp.mirror.tw [203.187.48.248]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 12 ms 7 ms 10.96.0.1
3 8 ms 17 ms 8 ms 62.31.144.40
4 35 ms 31 ms 32 ms pc-62-30-245-6-do.blueyonder.co.uk [62.30.245.6]
5 33 ms 36 ms 37 ms edi-gat-pos.telewest.net [194.117.136.9]
6 23 ms 22 ms 24 ms 194.117.136.209
7 134 ms 202 ms 37 ms 194.117.136.178
8 32 ms 35 ms 33 ms tele1-know-rab.telewest.net [194.117.136.158]
9 45 ms 43 ms 42 ms 195.50.113.29
10 45 ms 48 ms 47 ms ae-0-52.bbr2.London1.Level3.net [4.68.116.34]
11 104 ms 103 ms 105 ms ae-0-0.bbr2.NewYork1.Level3.net [64.159.1.42]
12 141 ms 270 ms 209 ms ae-21-56.car1.NewYork1.Level3.net [4.68.97.180]
13 * 225 ms 225 ms 0.ge-2-0-0.BR2.NYC4.ALTER.NET [204.255.173.53]
14 223 ms 224 ms 222 ms 0.ge-5-1-0.XL3.NYC4.ALTER.NET [152.63.3.125]
15 275 ms 279 ms 278 ms 0.so-1-3-0.XL1.PAO1.ALTER.NET [152.63.50.205]
16 275 ms 276 ms 278 ms 188.ATM6-0.GW4.PAO1.ALTER.NET [152.63.49.229]
17 195 ms 195 ms 181 ms chtglobal-gw3.customer.alter.net [157.130.214.174]
18 313 ms 304 ms * TWGATE-G65-G4-8-PAIX.IX.giga.net.tw [203.187.3.125]
19 330 ms 315 ms 304 ms TPNOC1-OSR-G3-1-TWGATE.IX.giga.net.tw [203.187.6.201]
20 318 ms 308 ms 306 ms TPNOC1-T76-10G3-3-C65.IX.giga.net.tw [203.187.3.29]
21 333 ms 328 ms 318 ms TCNOC-C76-G3-9-TPNOC1.IX.giga.net.tw [203.187.6.186]
22 332 ms * 314 ms NOTUPDATED.IX.giga.net.tw [203.187.6.150]
23 309 ms 309 ms 310 ms TINP-DADUN-1000M-GIGA.IX.giga.net.tw [203.187.3.133]
24 * * * Request timed out.
25 309 ms 312 ms 317 ms u48-248.u203-187.giga.net.tw [203.187.48.248]

Trace complete.

Apparently, when I call TS, all my calls are now routed straight to 2nd Line after having insane amounts of problems with my services.

They don't know what is wrong, and have replaced the modem 3 times in the past 2 weeks.

Here my modem stats:

Scientific Atlanta Webstar EPC2100 r2

Downstream Channel:

Downstream Status

Operational

Channel ID

2

Downstream Frequency

331000000 Hz

Modulation

256QAM

Bit Rate

10240000 bits/sec

Power Level

0.7 dBmV

Signal to Noise Ratio

37.8 dB
Upstream Channel:

Upstream Status

Operational

Channel ID

4

Upstream Frequency

29200000 Hz

Modulation

QPSK

Bit Rate

384000 bits/sec

Power Level

59.0 dBmV

Here's what www.speedtest.bbmax.co.uk had to say: Link

Date of Speed Test: 2007-05-01 18:39:28
Download Speed: 185 kbps (23.1 KB/sec transfer rate)
Upload Speed: 359 kbps (44.9 KB/sec transfer rate)

Thanks, Andrew.

PS:

I have just tested a download from Giganews, and am getting full speeds. What the hell is going on? They accidentally throttling the wrong ports or something?

Druchii · 01-05-2007, 18:40

The upstream power level is beyond a joke, 59dB. That's your problem right there...

That to me indicates a problem with the cabling itself.

Sirpingalot · 01-05-2007, 18:57

But that wouldn't effect downstream, surely?

andyr2005 · 01-05-2007, 18:58

Quote:

Originally Posted by Druchii

The upstream power level is beyond a joke, 59dB. That's your problem right there...

That to me indicates a problem with the cabling itself.

Hi,

I appreciate your response and understand were you are coming from, however, the power level has been the same for the past 4 months or so now, and issues like this have just started in the past week or so, therefore, I don't believe that to the issue this time round.

Thanks, Andrew.

Also another BIG note is I can download from Giganews at 9.3 mb, so something funny is definitely going on here.

Druchii · 01-05-2007, 18:59

Quote:

Originally Posted by Sirpingalot

But that wouldn't effect downstream, surely?

It would when the modem has to reply to the server to say "yea, got that last packet, send more..." Or "Damn, missing packets 14,98,223 and 944, resend?". That's where the upstream comes into play when using downstream.

When maxing my 10Mb i can see i'm using around 25-30k up at the same time.

andyr2005 · 01-05-2007, 19:07

Quote:

Originally Posted by Druchii

It would when the modem has to reply to the server to say "yea, got that last packet, send more..." Or "Damn, missing packets 14,98,223 and 944, resend?". That's where the upstream comes into play when using downstream.

When maxing my 10Mb i can see i'm using around 25-30k up at the same time.

Hi,

Well therefore, it would also affect my upload speed, which is currently 45.4k, which remains unaffected.

Thanks, Andrew.

Druchii · 01-05-2007, 19:10

Quote:

Originally Posted by andyr2005

Hi,

Well therefore, it would also affect my upload speed, which is currently 45.4k, which remains unaffected.

Thanks, Andrew.

Wow, that seems odd, still, not impossible i guess. Unless i've got the spec wrong for QAM256.

However, is it possible there is simply high usage in your area? Ever tried these tests at around 1am or so?

andyr2005 · 01-05-2007, 19:18

Quote:

Originally Posted by Druchii

Wow, that seems odd, still, not impossible i guess. Unless i've got the spec wrong for QAM256.

However, is it possible there is simply high usage in your area? Ever tried these tests at around 1am or so?

Hi,

I am have set the speedtest test to run diagnostics and log them every hour cause an engineer is called tomorrow, but I have been told by 2nd line there are no issues at present on the UBR, and utilisation is currently, well 10 mins ago, sitting at 57%.

So I am realy not sure whats going on here.

Thanks, Andrew.

Sirpingalot · 01-05-2007, 19:21

Try downloading from here - http://gamefiles.virginmedia.com/blu...42/demo/win32/

Nedkelly · 01-05-2007, 19:22

I use ping plotter as i find it a good tool to use for issues .

andyr2005 · 01-05-2007, 19:33

Quote:

Originally Posted by Sirpingalot

Try downloading from here - http://gamefiles.virginmedia.com/blu...42/demo/win32/

Hi,

Come on, that suggestion is so old now, I have already tested that and get roughly 120k with some fluctuation.

Quote:

Originally Posted by Nedkely

I use ping plotter as i find it a good tool to use for issues.

Read the original post, ping test are in there, and there are quite a few actually.

Thanks, Andrew.

Druchii · 01-05-2007, 19:35

Quote:

Originally Posted by andyr2005

Hi,

Come on, that suggestion is so old now, I have already tested that and get roughly 120k with some fluctuation.

Read the original post, ping test are in there, and there are quite a few actually.

Thanks, Andrew.

So, it seems on one thread you capable of 120k down, yet with 8 -10 threads (Newsgroups) you can hit 9.3Mb/s down?

Seriously sounds like a capacity issue, even though it apparently isn't. Do you have any routers or anything? And which firewalls/anti-virus are you using?

Nedkelly · 01-05-2007, 19:36

Have you tried using it i use it when there is problems with speed or ubr problems as you set to to look at certain point of the trace to see if there is lag .I was only trying to help

andyr2005 · 01-05-2007, 19:39

Quote:

Originally Posted by Druchii

So, it seems on one thread you capable of 120k down, yet with 8 -10 threads (Newsgroups) you can hit 9.3Mb/s down?

Seriously sounds like a capacity issue, even though it apparently isn't. Do you have any routers or anything? And which firewalls/anti-virus are you using?

Hi,

Yup, thats correct, speed of downloads from any browser, FF or IE, seems to be struggling to reach 150k, whereas, if I download something from Giganews using Newsbin, I get 9.3 MB.

I am using a D-Link DI-604 Wired Router, with DHCP disabled, etc. AntiVirus is Kaspersky 6.0.2.621. No software firewall is used, they tend to be far to bloated nowadays.

Thanks, Andrew.

PS:

NedKelly, didn't mean to sound nasty, read it then I think it did sound that way, so appologies, and I'm off in a strop now.

Druchii · 01-05-2007, 19:43

Could you momentatrily remove the wired router and do a quick test or three? To see if that is causing your issues?
Also, do a quick test wihtout Kasperspy running, and without the router if the router is not causing the issue.

I know i'm asking you to disable security for a minute or two, but it shouldn't really matter as long as you stick to well known legitimate sites: http://speedtest.net http://speedtest.bbmax.co.uk and http://www.cableforum.co.uk/board/speed.php

Hopefully this may lead to a clue or two