1GB Cap Letter!!!!

[IanUK]

Oh its not that bad Klaus, I think my usage will be under 1 gig a day mostly, but its just put a shadow over it and they certainly won't be getting me to pay for any other internet 'additions' when they penalise you for using them.

I've found the actual speeds very good, and am quite happy with the service from a technical point of view, its just the fact that 150k users have the same cap rate as 1mb users that is completely ridiculous.

As Kitty points out that most of this has been covered before I'll shut up, I've had my little say, so if anyone from NTL reads this thread they can see my unhappiness at the unbalanced system.

I'll leave it there for now.

[Florence]

Originally Posted by IanUK

Oh its not that bad Klaus, I think my usage will be under 1 gig a day mostly, but its just put a shadow over it and they certainly won't be getting me to pay for any other internet 'additions' when they penalise you for using them.

I've found the actual speeds very good, and am quite happy with the service from a technical point of view, its just the fact that 150k users have the same cap rate as 1mb users that is completely ridiculous.

As Kitty points out that most of this has been covered before I'll shut up, I've had my little say, so if anyone from NTL reads this thread they can see my unhappiness at the unbalanced system.

I'll leave it there for now.

NO don't stop its interesting seeing all what has been said before being repeated by people who are new to NTL. This can only prove we are more in tune with each other than NTL ever will be.

If everyone shuts up then NTL have won. Mind they won lastime as the cap is still there 12months later and now being enforced by the looks of things.

[iron25]

In January my downloads totalled 267gb, that's an average of 8.9gb per day. However, my upload was only 21gb. The instant NTL tell me to stop is the day I cancel my subscription.

[Stuartbe]

Originally Posted by iron25

In January my downloads totalled 267gb, that's an average of 8.9 per day. However, my upload was only 21gb. The instant NTL tell me to stop is the day I cancel my subscription.

Fair enough ------ What would you want done if your next door neighbour started running emule, kazza and ftp 24/7 and it reduced your connection to a crawl ?????

[Frank]

Originally Posted by iron25

In January my downloads totalled 267gb, that's an average of 8.9gb per day. However, my upload was only 21gb. The instant NTL tell me to stop is the day I cancel my subscription.

I think you should be kicked off the service right away. I thought I was a heavy user but the most I have downloaded is 82GB and uploaded 33GB.

[asdf]

Oh well, life goes on...

[iron25]

Originally Posted by Keyser

I think you should be kicked off the service right away. I thought I was a heavy user but the most I have downloaded is 82GB and uploaded 33GB.

I pay for a service and I intend to use that service, if I want to download 24 hours a day then I am entitled to and until someone tells me otherwise I will continue to do so.

To say I should be kicked off just proves to me how ignorant you are. It's people like you which annoy me, just because I download more than you I should get kicked off. Get real!

If NTL only want me to download 1gb a day than I should be paying about £3.50 a month and not £35. I did not get 1mb so that I can download web pages quicker, I got it because I download alot.

Since having NTL broadband I have not suffered any slow down and to blame poor network performance on heavy users is pathetic. The poor performance is down to a poor network!

[badnbusy]

8.9gb a day? WHat are you doin man? Too much porn! Is 8.9gb/day even possible?

[blue jammer]

These letters, it's first point of contact.

I'm more interested in follow-ups, what next?

What happens if you say "Ok NTL, hands up, I've exceeded 1GIG per day, where do we go from here?" (this is on the proviso that you continue to exceed the 1GIG per day limit)

I remember reading the HUGE thread a year ago, and people were saying the same then, will they then suggest a pay for what 'extra' you've used scheme, or will they simply terminate your internet service?

[iron25]

Originally Posted by badnbusy

8.9gb a day? WHat are you doin man? Too much porn! Is 8.9gb/day even possible?

The most I have done is 10.9gb.

[Klaus]

Originally Posted by Keyser

I think you should be kicked off the service right away. I thought I was a heavy user but the most I have downloaded is 82GB and uploaded 33GB.

Why should he be kicked off the service? Those of us who signed up before the addition to the AUP, signed up to an unlimited service. We pay extra for faster access because we are heavy users of the Internet. That is who the 1Mb service is aimed at. Now we are penalised for using the service to it's full potential...

Klaus

[iron25]

Originally Posted by Klaus

Why should he be kicked off the service? Those of us who signed up before the addition to the AUP, signed up to an unlimited service. We pay extra for faster access because we are heavy users of the Internet. That is who the 1Mb service is aimed at. Now we are penalised for using the service to it's full potential...

Klaus

Totally agree!

I would even pay more for a faster connection which would mean that I could download even more. Alternatively, if I had 2mb connection then I could download what I am currently downloading at twice the speed and therefore free up all that bandwidth more quickly for those that don't want to use it.

[joker]

Originally Posted by iron25

I pay for a service and I intend to use that service, if I want to download 24 hours a day then I am entitled to and until someone tells me otherwise I will continue to do so.

To say I should be kicked off just proves to me how ignorant you are. It's people like you which annoy me, just because I download more than you I should get kicked off. Get real!

If NTL only want me to download 1gb a day than I should be paying about £3.50 a month and not £35. I did not get 1mb so that I can download web pages quicker, I got it because I download alot.

Since having NTL broadband I have not suffered any slow down and to blame poor network performance on heavy users is pathetic. The poor performance is down to a poor network!

I totally agree with you there, if NTL can't handdle its users, then it is not fit to offer a 'Broadband Service'. If you pay for a service then you bloody well use it, surley thats the idea of having a service such as this.

If it is causing NTL problems then its due to their network, and up-to them to sort it out without stating what is the ammount you should be allowed download.

[ProfPete]

Originally Posted by iron25

I pay for a service and I intend to use that service, if I want to download 24 hours a day then I am entitled to and until someone tells me otherwise I will continue to do so.

If NTL only want me to download 1gb a day than I should be paying about £3.50 a month and not £35. I did not get 1mb so that I can download web pages quicker, I got it because I download alot.

Since having NTL broadband I have not suffered any slow down and to blame poor network performance on heavy users is pathetic. The poor performance is down to a poor network!

When will people like you understand that you are paying for a CONTENDED service, with data rates of UP TO 1mbps? You are NOT entitled to download that amount of data on a contended service at all, and frankly you are being selfish.

If you want to download at 1mbps all the time, you should be paying £700 per month, not £35, because THAT IS WHAT IT COSTS. You are using far more than your fair share (incidentally, 1gig/day is TWICE your fair share).

There is nothing wrong with the network. Contention is applied on the local loop because that is the physical design of the system. The backhaul network is flying, and does not suffer from contention at all.

Unfortunately, people like you who are stealing from ntl are preventing them from investing in the network, and forward moving. They have no interest in providing 2mbps, because people like you will just download 600gb/month, costing them a further £700 or more per customer, for a measly £20 or so extra.

Until you accept that you have a contended service, those of us who want higher bandwidth services despearately just aren't going to see them. Please wake up to reality.

[iron25]

It looks like we're back to the same situation we had when all the phone companies started to sell 24/7 connection for only £5.99 a month. They forget to tell you that they only want you to stay connected for only 7 hours a day. If a company sells a service to me than I am going to use it when I want to and for as long as I want to. If NTL said straight off, you can only download 1gb a day do you think I would have subscribed, no way.

I understand about contention and if 20 neighbours were using NTL broadband all at the same time then the service would be pretty poor and you would have to be very unlucky if you were ever in that situation. However, the one's with any common sense would then decide to ditch NTL and pay someone else to deliver them a decent service.

'stealing from ntl '