No Email, No NTLworld.com

Originally Posted by Toreador

How to get your email.
1. get an alternative account (hotmail, yahoo, gmail, etc)
2. Go to http://selfcare.ntlworld.com/cgi-bin/frontend
3. repeat trying (2) until the page is briefly available
4. Set up forwarding details so that your emails are directed to youir new account
5. Tell everyone that you're no longer using ntlworld email because the company is useless

It's worked for me

OK, cheers. Good idea. Any idea how long it takes for NTL to activate the forwarding?

[Toreador]

Originally Posted by andyl

Any idea how long it takes for NTL to activate the forwarding?

It's immediate.

Ok can anyone tell me where we stand on this, Email has actively been not working for a while now, its not as if its been temporary. This is appologing.

At this minute in time I really feel like ringing up ntl and telling them I no longer want there service. Its like having a credit card without the pin number. I am seriously get disassumed by the service of ntl now

[trebor]

Originally Posted by scrotnig

My email seems ok but my webspace is totally down.

is the ntl webspace still down the server status says it's fixed but I can't access mine?

[Toreador]

I still use NTL for broadband because so far it's been very reliable and it's cheaper than other available options for me. I also use them for cable TV but am reviewing this as the service has been down for two 12 hour periods this year so far. For everything else - ie email and web space - I have ditched them in favour of something decent.
__________________

Originally Posted by trebor

is the ntl webspace still down

Yes

[flatley]

I wonder if ntl fancy going on "Watchdog" again? Sometimes I think they'd be better off reported to "Crimewatch".

Originally Posted by Toreador

It's immediate.

Cheers. OK getting today's mails on Hotmail now.... but what about yesterdays?!!

NTL don't have a clue about how much people now depend on email (it aint no peripheral benefit). For example, I ordered some stuff off the net but haven't received despatch confirmation or a tracking number because my (and evryone elses) email has gone t!ts up. So I can't work out when I need to be here to receive it. God know what else is stuck (or worse, lost) in the system.

[Toreador]

Originally Posted by andyl

what about yesterdays?!!

You'll have to wait until email's back. Which it is, temporarily, now, so hurry up and download it!

Originally Posted by Toreador

You'll have to wait until email's back. Which it is, temporarily, now, so hurry up and download it!

I'm off now

Then I'm thinking of diging up NTL: Home's director's home addresses for a little direct (postal) action. Anyone care to join me?!!

[Toreador]

You may be too late, mine's gone down again

Grrrrrrr! Still no emails! Getting Send/receive complete but no emails (including ones that have turned up on the Hotmail account today and which should also have been delivered to my ntl address). Not bleedin' happy.

email is up and working at 14:35

[ncarring]

It sounds like it's an internal routing issue within ntl. The incoming mail gateway is obviously still processing mail, if the forwarding is working. The POP server(s) is/are still working because webmail etc. can access the mailboxes, although no emails have arrived in them since yesterday. So I guess the issue is in the area between the main mail gateway and the server(s) with the mailboxes on. The smtp gateway (outgoing mail) seems to be OK as well.

[Bilko]

No email service for approximately 24 hours. Although slow it's just started up again and "No new messages" Does that mean I've lost anything that was delivered in the last 24 hours?

[Toreador]

Not quite - only 1 of the 7 test messages I sent myself this morning has arrived. And webmail times out trying to display any emails in HTML format.