Upgrade from 2 - 10 meg

[mike @ home]

Originally Posted by tdadyslexia

Have you rebooted your Cable Modem?

Not sure how to do that !!

Just been here: http://root:root@192.168.100.1/CmOpConfig.asp
and see this:
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10242000
Maximum Upstream Data Rate : 514000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled



Also just done a speed test and got this:

[BenMcr]

Originally Posted by mike @ home

Not sure how to do that !!

You turn it off and then on again

[squealy]

In a drunken state last night I noticed this thread and went to the VM website to register for the 2 - 10 mb upgrade (not available yet in Nottingham where I live but apparently the modem can cope).

Stupid thing to do really seeing as I'm on one of the "lifetime" packages that VM agreed when they lost Sky Basics. Can anyone in a similar situation or with insider knowledge confirm or otherwise whether this will affect this deal?

I really don't want to change the package I'm on as I'm happy with the price and the service I get and have been a bit of a silly billy (as Dennis Healey might have described it).

[BenMcr]

It shouldn't matter what discount you have. The BB M 2 - 10Mbit upgrade should not affect them.

[squealy]

Thanks Ben. I don't like that "should" word though. I've been with NTL/VM since they first came into the internet market (oh how long I waited for that dialup CD) and know that they can be a little errr, unpredictable. But of course lovable none the less.

[BenMcr]

The only reason I say should is that some customers in Area IDs 30/31 (and sometimes in Areas 20-28 as well) ended up with some rather interesting discount combinations which should not be on the account.

So *sometimes* any change on the system will force the incompatible discounts to be removed.

I'm not saying you have as I don't know what discounts you recieve but until the cleanup of those Area IDs is complete it's not a definate unfortunately

Customers in Area 01-18 are always fine

[squealy]

When I spoke to retentions at the time they called it Bundle 5 - LTY3B.

I keep note of these things.

[Axegrinder]

Just got the upgrade in Nottingham, Clifton UBR

[nffc]

Yeah I got it last week

[mike @ home]

Hi Guys, Just done some speed tests and got this:



BUT on this site ( http://www.mybroadbandspeed.co.uk/history/)
I got these:

Date Download Speed Upload Speed
Today 12:55 5814 kbps (727kB/s) 482 kbps (60.3kB/s)
Today 12:49 3707 kbps (463kB/s) 483 kbps (60.4kB/s)
Today 12:46 2960 kbps (370kB/s) 482 kbps (60.3kB/s)
Today 12:46 2646 kbps (331kB/s) 479 kbps (59.9kB/s)
Today 12:45 3022 kbps (378kB/s) 484 kbps (60.5kB/s)
Today 12:44 4929 kbps (616kB/s) 484 kbps (60.5kB/s)
Today 12:44 3230 kbps (404kB/s) 484 kbps (60.5kB/s)
Today 12:30 11762 kbps (1.47MB/s) 461 kbps (57.6kB/s)

So the question is " Have I been upgraded to 10 megs ?"

[A Dave]

Originally Posted by mike @ home

Hi Guys, Just done some speed tests and got this:



BUT on this site ( http://www.mybroadbandspeed.co.uk/history/)
I got these:

Date Download Speed Upload Speed
Today 12:55 5814 kbps (727kB/s) 482 kbps (60.3kB/s)
Today 12:49 3707 kbps (463kB/s) 483 kbps (60.4kB/s)
Today 12:46 2960 kbps (370kB/s) 482 kbps (60.3kB/s)
Today 12:46 2646 kbps (331kB/s) 479 kbps (59.9kB/s)
Today 12:45 3022 kbps (378kB/s) 484 kbps (60.5kB/s)
Today 12:44 4929 kbps (616kB/s) 484 kbps (60.5kB/s)
Today 12:44 3230 kbps (404kB/s) 484 kbps (60.5kB/s)
Today 12:30 11762 kbps (1.47MB/s) 461 kbps (57.6kB/s)

So the question is " Have I been upgraded to 10 megs ?"

The answer is "Yes,but..."
The upload speed is about right for the 10 Mb/s service but your download speed is low and varying. This might not be VM's fault. I believe one common cause of failing to get 10Mb/s download is problems with a wireless router.

[mike @ home]

Originally Posted by A Dave

The answer is "Yes,but..."
The upload speed is about right for the 10 Mb/s service but your download speed is low and varying. This might not be VM's fault. I believe one common cause of failing to get 10Mb/s download is problems with a wireless router.

Hi bud, just been on the phone to 151, the guy I was talking to did some tests & he said he will send me a new modem in a couple of days !
I just hope that will sort my problem out.

I'll post beck when it comes & I'll let you know how I get on.

Thanks for your help.
Mike.

[Doono]

Right im a little confused, I registered for this upgrade a good month or two ago and i live in the Whitchurch Area yet im still running on a 2Mb config file. The time table does state my area has been completed. I have reset my modem before someone asks
Any idea what is going on?

Also does this mean anything?
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) The s/w filename specified in the config file is the same as ...
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) A software upgrade filename was specified in the config file.

[Ben B]

Originally Posted by Doono

Right im a little confused, I registered for this upgrade a good month or two ago and i live in the Whitchurch Area yet im still running on a 2Mb config file. The time table does state my area has been completed. I have reset my modem before someone asks
Any idea what is going on?

Also does this mean anything?
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) The s/w filename specified in the config file is the same as ...
Wed Aug 19 08:00:41 2009 Wed Aug 19 08:00:41 2009 Information (7) A software upgrade filename was specified in the config file.

The config file just means that the software didn't need updating on the modem cause the one available is the same as the one that's already on the modem. If you haven't been upgraded then ring CS and they'll send the signal to your modem.

[musicbravo]

Originally Posted by Ben B

The config file just means that the software didn't need updating on the modem cause the one available is the same as the one that's already on the modem. If you haven't been upgraded then ring CS and they'll send the signal to your modem.

As Ben said. This is a known issue, both myself and my father have had this issue. I gets quickly resolved (hopefully) by CS