New STM could be coming your way - Page 7

CIS · 13-02-2009, 17:42

And yet we all go back to our 50, 20, 10Mb service and take it up the ass.

Who cares? us? they can and will do what they like, unless the masses of current people paying for it, left it and went to someone else.

Only then would they sit up and listen. Fact is, they must have enough new people coming in the door each month so keep ******** on us.

rickmiles · 13-02-2009, 18:31

Hi there everyone!

This my first post and I have really been impressed with the amount of information that is on this forum!

I initially found the forum via Google.. anyways... about this STM stuff.
I upgraded from 2meg to 10meg a couple of days ago - Only cost me an extra Ã‚Â£3 on top of my current Ã‚Â£17 because I complained about being treated unfairly over new customers...

Anyways I was downloading some torrents last night and couldn't understand for the life of me why I was getting such **** speeds. Initially I thought it was due to my cable modem not downloading the new config file.. then I thought it was me who might not have reset it... puzzling! I spotted info about this new STM stuff and my mouth dropped wide open. For starters I live in Wigan and I'm almost 99% certain its in place already!
I was reading a few previous pages and people have mentioned it being capped until 11pm.. Well I was online until around 1am this morning and I still had a cap of around 270kbs (Around 2.2Mb) which would seem correct in relation to the 75% reduction in bandwidth on the 10meg line. Can anyone else confirm that the cap GETS removed at 11pm or does it continue until the 5/7/9Hours or whatever has elapsed....

Many Regards

Rick

xpod · 13-02-2009, 18:35

Quote:

Only then would they sit up and listen. Fact is, they must have enough new people coming in the door each month so keep ******** on us.

Out of all the people i have computer/internet related dealings with i`m lucky if one in ten knows what speed BB package their actually on,let alone what the actual speeds should be on that package.
Many of those have the largest package available with whatever ISP their with(bar the VM 50Mb..atm) but that`s either because they were sold more than they needed by unscrupulous reps or they just wanted the best/fastest available in the first place.

The point i`m making is that practically none would know just how little they were actually getting and as long as that`s the case the ISP`s will always get away with it.

Our ignorance is their bliss unfortunately.

*sloman* · 18-02-2009, 14:47

more areas added:

Preston
Wigan
Blackpool
Aldershot
Acton
Other areas TBA

broadbandking · 18-02-2009, 16:09

Why dont they just be done with it and roll it out now as its not going to change unless they limit it even more.

|Kippa| · 18-02-2009, 16:14

STM isn't too bad, you just have to plan your downloads if you are doing a big one. I remember old 56k modem days when BT used to disconnect you every 2 hours, forcing you to redial and reconnect making large downloads very hard if you did not have a downloads manager.

Things are far from perfect, but they could be a hell of a lot worse. The thing that miffs me off is that Virgin Media have a bad record of not informing the end user when they make changes. I usually hear of changes here in Cable Forum long before I get any press release to say what the changes are.

cook1984 · 18-02-2009, 22:35

I think another complaint to the ASA is in order, and maybe one to OFCOM too.

VM have no intention of providing the services they advertise. The ASA only let them off the "unlimited" claim because they were convinced (by the industry association, FFS) that STM was just "reasonable" network management.

Now VM are clearly just reducing service levels to the point where it is virtually impossible for anyone to use them to the advertised extent. STM is applied during peek times, i.e. the times when most people want to use their connections. The times when they pay to use their connections. Most people work during the day and sleep at night, so claiming you can have "unlimited 20 meg" at these times is clearly a con.

They should advertise the service as 5 meg with off peek 20 meg.

If/when this comes in I will be making the usual call to retentions to reduce my bill accordingly.

broadbandking · 18-02-2009, 22:53

Quote:

Originally Posted by cook1984

I think another complaint to the ASA is in order, and maybe one to OFCOM too.

VM have no intention of providing the services they advertise. The ASA only let them off the "unlimited" claim because they were convinced (by the industry association, FFS) that STM was just "reasonable" network management.

Now VM are clearly just reducing service levels to the point where it is virtually impossible for anyone to use them to the advertised extent. STM is applied during peek times, i.e. the times when most people want to use their connections. The times when they pay to use their connections. Most people work during the day and sleep at night, so claiming you can have "unlimited 20 meg" at these times is clearly a con.

They should advertise the service as 5 meg with off peek 20 meg.

If/when this comes in I will be making the usual call to retentions to reduce my bill accordingly.

And you will be told its in the T&C'S so like it or disc

Milambar · 19-02-2009, 03:19

Quote:

Originally Posted by broadbandking

And you will be told its in the T&C'S so like it or disc

Except, for most people, you can't actually disc, because they have you locked into a contract. A contract that was taken out before they changed the STM rules, and the same contract lets them give it you up the ass without any come-backs.

Not that I want to disc, because even though BT have now enabled my local exchange for ADSL, I live so far away, all they can offer me is 256kbit ADSL. I just want VM to stop trying to shaft us all with ever more hostile STM levels.

cook1984 · 19-02-2009, 22:50

Quote:

Originally Posted by broadbandking

And you will be told its in the T&C'S so like it or disc

T&C's have nothing to do with it. They do not provide the service they advertise. Their advertising is misleading.

I have another complaint ready to fire off to the ASA the moment they bring in STM on 50 meg if they don't also take the claim about being able to download HD movies in under and hour at the same time.

Also, they don't even bother to email you when the T&Cs or STM changes. Ideally they should, according to the voluntary code, email you every time you are STM'ed (i.e. every day, sometimes twice). Conservatively that last one would generate hundreds of thousands of emails a day.

watzizname · 20-02-2009, 04:46

Quote:

Originally Posted by cook1984

T&C's have nothing to do with it. They do not provide the service they advertise. Their advertising is misleading.

I have another complaint ready to fire off to the ASA the moment they bring in STM on 50 meg if they don't also take the claim about being able to download HD movies in under and hour at the same time.

Also, they don't even bother to email you when the T&Cs or STM changes. Ideally they should, according to the voluntary code, email you every time you are STM'ed (i.e. every day, sometimes twice). Conservatively that last one would generate hundreds of thousands of emails a day.

Almost gives the impression Virgin

Media dont want that information in the public domain, can't imagine why..
Of course it's possible they were just aware, that someone might try to colate such information, and who knows, maybe prove a figure other than 5%

Can't think of any other reasons why customers would be denied access to such useful information.

As for the weekends additional limits on the amount i can upload..
It boggles the mind that they're again restricting my upstream, it was already a joke, now it's seriously becoming an embarrassment.

*sloman* · 20-02-2009, 08:28

Reading on the VM news groups this is not a trail now and will be rolled out throughout the network.

Check VM's .feedback group!

Kymmy · 20-02-2009, 08:37

Quote:

Originally Posted by rickmiles

Can anyone else confirm that the cap GETS removed at 11pm or does it continue until the 5/7/9Hours or whatever has elapsed....

Only on the new STM trial (Preston and a few other small areas) does the cap get removed at 11pm...for all other areas who are on the current STM rules the cap will continue for 5 hours from the activation time (so if you activate STM just before 9pm it'll continue until just before 2am)

broadbandking · 20-02-2009, 09:16

Quote:

Originally Posted by *sloman*

Reading on the VM news groups this is not a trail now and will be rolled out throughout the network.

Check VM's .feedback group!

Can you post a quote from the newsgroup

*sloman* · 20-02-2009, 09:22

Quote:

Originally Posted by broadbandking

Can you post a quote from the newsgroup

I will when i am at home dude, i am at work.

The Title has "STM" in it and Broadbandings & VM tech support has posted in it.

If not i will post about 5pm when i get home.

Its VM tech support who say it too!!!