NTL think that they own this site ????????? - Page 5

carthage · 18-03-2004, 22:05

we need this site to air views- we know what happened last time - ntl bought the site dotcom and them closedit

democracy at work - ntl not tonight love

Stuartbe · 18-03-2004, 22:07

Quote:

Originally Posted by carthage

we need this site to air views- we know what happened last time - ntl bought the site dotcom and them closedit

democracy at work - ntl not tonight love

Well - Thank the heavens - its not going to happen here.... NTL dont have any control over this site !

Frank · 18-03-2004, 22:17

Quote:

Originally Posted by stuartbe

Well - Thank the heavens - its not going to happen here....

Hell no... not after the mistake I made last time!

Quote:

Originally Posted by stuartbe

NTL dont have any control over this site!

They wish.

Stuartbe · 18-03-2004, 22:18

ntluser · 19-03-2004, 07:50

The sad thing about the closure of NTHW.com is that it demonstrates once again just how out of touch NTL are.

As a communication company, NTL's big failing has always been about the LACK of communication.

Regardless of masses of feedback from customers, which highlighted the failure of their policies at the time they still ploughed on with them regardless and customers started leaving in droves.

It seems that NTL's policy was that if the feedback received from NTHW.com was too negative, the best thing to do was to buy NTHW.com and shut it down,which of course they did.

This was apparently cheaper and preferable to actually addressing the customer's complaints and providing a better service.I can't help thinking with the benefit of hindsight that if Frank had put an astronomical six or seven figure price on his site that maybe NTL would have said 'hey, at that price it's cheaper to provide a better service' but that's another story.

When NTL closed down NTHW.com,they did more than close down a web-site.They killed off a community. If the NTHW.co.uk site hadn't appeared,I, like many others, would have lost contact with people, who over time I had come respect, admire and like. Even so, some did not 'come over' to NTHW.co.uk unless they came over using a different name and even those who did have found that it's not 'really' the same though it's getting there.

The affection and sense of camaraderie and community is having to be re-built and maybe over time we will get back to where we were but there will always be 'absent friends.'

So in one sense NTL can think what they like, it's the members and mods who make this site what it is.Take those away and you have nothing.

Frank · 19-03-2004, 08:58

Totally agree, very good post. We will slowly build the community up again though - did it once, can do it again

I consider the closure of .com a temporary setback but also good in a way. We have now seen ntl's true colours and they now have to prove themselves to us before we even give them the time of day.

Aizad Hussain made the decision to close dotcom while I was on holiday and didn't even bother to ask my opinion - like he knows all about online communities. Anyway, I won't get started on that

This idea would have been more acceptable had we been able to replace it with something much better, namely the Community project I was working on. ntl couldn't seem to understand the concept that if you close a community then you must give them something better somewhere else, so instead prohibitively restricted the resources available and their buy-in/support for Community.

But now we have this site so great, and the soon to come Cable Forum. ntl will never, ever be interfering in our community again. The price on this site is hereby set at $10bn

Hell's Child · 19-03-2004, 10:30

Your not going to like what I'm going to say.....

Firstly, from the concensus of opinion, there seems to be the thought that ntl employees should be told about this site. Can somebody explain that to me?! Let's be frank (no pun intended), why should ntl employees be told about every site to do with ntl (nthellworld.co.uk, anti-cap.co.uk etc)?? Can you imagine the amount of sites that would be listed. Ok, if not to list EVERY site, what makes this site have the right to be listed?

This site isn't asscociated with ntl , Frank made a decision to sell .com, and whether right or wrong it is to late to change now, but to believe that this site should be known by employees is, well for want of a better description, e'ffin rediculous.

Yes this site is good, Yes ntl should have embrased the chance to have a buisness to cutomer portal and yes I think ntl made a bad mistake in closing .com, but based on response, there is no constructive critisism just insults. Deciding that all ntl employees don't know their arse from their elbow and tarnishing all employees as ****e is offensive as far as I am concerned. I take offence to it. I found this site by looking for .com, and typing in .co.uk instead, the concept behind this site lost it's "right" to have help when it decided to sell out. Ok so ntl shafted the site and have closed it down, and no I don't agree we should have, but it's happened and ok people might have had bad service and experiences but the way people have decided that "associates" only talk BS is rediculous. I do not know one employee who would talk BS, there is no need to, be honest and you won't get caught out, and there is nothing worse than looking like a dick.

The empoyee concerned made a mistake, ok so she asked to confirm with somebody, and they didn't know. She obviously had heard of .com and presumed .co.uk was owned by us as well, she made a mistake, and what, everytime someone makes a mistake you expect them to get on their knees and grovel? Fair enough if it effected your service you receive, but over something so trivial?!
To prove a point I have just asked around my team and not one person knew .co.uk existed. But to ask a question, why should they? This site doesn't hold a devine right to be known by all, it lost that when it sold out.

Ok the loss of the .com community was a pain in the arse, yes you probabally have lost contact with individuals you talked to, and although I don't think we were right to close the site don't forget that the site wouldn't have been closed if it wasn't owned by ntl. Given the way people feel about ntl on this board i'm suprised people didn't see it coming.

Ok, *expects 3,000 neg pips* you might not agree, but that is what this site is about is it not? People's opinions, community, if everyone had the same thinking then it would be a very mundane place! :o

ian@huth · 19-03-2004, 10:55

Whilst I would certainly agree that probably most NTL associates do not know anything about sites such as this, that is not the issue here. A complaint was made to NTL which mentioned the closure of dotcom which was answered some weeks later by telephone. The associate knew that dotcom had been closed for a while and also knew that .co.uk existed. How they knew those facts I do not know. What they did not know was the ownership of .co.uk. The point at issue as far as I am concerned is that the associate did not investigate the complaint fully or they would not have come out with the answer that they gave me. It was not as if the associate had to make up an answer on the spur of the moment. The answer seems to have been guessed or presumed, neither of which is a professional way to deal with the issue.

One thought that has gone through my mind as a result of this and reading about Microsoft going after site owners that have sites that could be confused with Microsoft sites is could this be the reason that this site will be changing its name in the near future?

Neil · 19-03-2004, 10:58

Quote:

Originally Posted by ianathuth

One thought that has gone through my mind as a result of this and reading about Microsoft going after site owners that have sites that could be confused with Microsoft sites is could this be the reason that this site will be changing its name in the near future?

Absolutely not.

We saw a need for expansion, & that's the reason behind it.

The NTHW site will still co exist, so no need to worry about that.

Jason1 · 19-03-2004, 10:58

Hell's Child if ntl provide a level of customer service that was even remotely acceptable this site would be needed at all but thats not here or there the service received by the majority of customers is not acceptable leading to many critisms like mine

**Mick** · 19-03-2004, 11:00

Quote:

Originally Posted by Hell's Child

Your not going to like what I'm going to say.....

Firstly, from the concensus of opinion, there seems to be the thought that ntl employees should be told about this site.

No I think you have read along the wrong lines. IMHO - NTL should of told all its employees about their official site, nthellworld.com.

orangebird · 19-03-2004, 11:02

Quote:

Originally Posted by jason.ntlwogill

Hell's Child if ntl provide a level of customer service that was even remotely acceptable this site would be needed at all but thats not here or there the service received by the majority of customers is not acceptable leading to many critisms like mine

The majority?? Where do you get that from? How many customers do ntl have? When you know the answer to that, work out the percentage of that number that post on these forums to complain.... It does NOT work out to be a majority.....

I am in entire agreement that some customers definitely do not get the service they deserve, but please put some perspective on it.

Neil · 19-03-2004, 11:06

Quote:

Originally Posted by orangebird

The majority?? Where do you get that from? How many customers do ntl have? When you know the answer to that, work out the percentage of that number that post on these forums to complain.... It does NOT work out to be a majority.....

I am in entire agreement that some customers definitely do not get the service they deserve, but please put some perspective on it.

How many of ntl's customer's actually know about this site though?

I would bet my bottom $ that if they all did, our membership would swell significantly.

orangebird · 19-03-2004, 11:09

Quote:

Originally Posted by Neil

How many of ntl's customer's actually know about this site though?

I would bet my bottom $ that if they all did, our membership would swell significantly.

I don't care for assumptions....

**Mick** · 19-03-2004, 11:11

Quote:

Originally Posted by orangebird

I don't care for assumptions....

Your assumption is that the large majority of customers who are not members of this site are obviously happy with their service. I do not care for assumptions either.

Edited